Always-Be-Connected Data Pass

Always-Be-Connected Data Pass
  • Service Description -
    • A true hassle free roaming experience breaks free from the roaming norm with our brand new Always-Be-Connected Data Pass. Manage data roaming spending at your fingertips when roam with more than 295 destinations via csl Service App.You will always be connected wherever you may be.

      Always-Be-Connected Data Pass:
      Value for money
      Utilize passes - 24 hours for 24-hour Pass or 14 days for Top-up Pass (1)
      Peace of mind
      No bill shocks. You confirm the charge before using data at your destination
      Great flexibility
      Swap between 24-hour Pass or Top-up Pass to suit your changing needs
      Convenience
      Change your data-roaming preference at your convenience
      Ultra-fast performance
      Enjoy an ultra-fast 4G data-roaming experience on an international scale*
      Various passes to suit differing needs:


      24-hour Pass
      For as little as $88/day, and round the clock, you can enjoy data roaming in Zones A to D, which cover more than 170 designated destinations.
      Use data, browse the Internet, enjoy social media, search for locations and more – all without worry.

      Top-up Pass
      Stay connected throughout multiple destinations within a zone. Use data while traveling within one zone for 14 consecutive days.
      Suitable for light-use customers and those traveling to multiple destinations within a zone.

      Subscribe now by calling csl product hotline 2888 2123 or visit any csl shop!
      Download csl Service App now to take advantage of the all-new roaming service!
      Remarks:
      * 4G LTE international data roaming service is available at designated destinations and network operators only. Please click here for details.
  • Coverage and Charges +
    • Zone Major Destinations 24-hour Pass Charge(1) Top-up Pass Charge(1)
      Zone A China $88 $30/5MB
      Zone B Key Asia Pacific destinations
      e.g., Japan, South Korea, Taiwan, Thailand
      $88 $30/5MB
      Zone C Key Europe & Americas destinations
      e.g., Canada, France, Germany, Italy, Spain, USA
      $138 $48/5MB
      Zone D Other Destinations within 24-hour Pass coverage
      e.g. Myanmar, Brazil, Russia, Norway
      $178 $48/5MB
      Zone E Destinations outside 24-hour Pass coverage
      e.g. Bhutan, Cuba, Maldives, Vietnam
      Not Applicable $100/MB
      Zone F Aircraft Roaming / Maritime Roaming / Satellite Roaming Not Applicable $180/MB

      Always-Be-Connected Data Pass 
      Special Terms and Conditions for the Always-Be-Connected Data Pass  (“Service”) by CSL Mobile Limited (“we/ our”)
      1. The Service consists of two types of Data Pass: i) 24-hour Pass and ii) Top-up Pass.
      ia) 24-hour Pass which is charged from $88-$178, covers the applicable data roaming zones divided into Zone A, Zone B, Zone C, Zone D, on a per SIM card, per day, per Applicable 24-hour Pass destination. A day means 24 hour after first data roaming usage at the Applicable 24-hour Pass Destination.
      ib) 24-hour Pass which is charged at $198 covers the applicable data roaming zones divided into Zone A, Zone B, Zone C, Zone D, on a per SIM card, per day, per Applicable 24-hour Pass destination. A day means 24 hours after first data roaming usage at the Applicable 24-hour Pass Destinations. For the coverage and charges of 24-hour Pass details, please call our customer service hotline at 25 123 123.
      ii) Top-up Pass which covers the applicable data roaming zones divided into Zone A, Zone B, Zone C, Zone D, Zone E and Zone F, is charged on a per SIM card, per zone basis which the mobile data roaming service will be valid for 14 days after starting to use the data roaming service and customer needs to top-up and pay for additional Top-up Pass fee in order to continue the mobile data roaming service from Applicable Destinations.
      2 “STD” stands for Specified Time Difference and is the time difference between Hong Kong and the Always-Be-Connected Data Pass Applicable Roaming Destinations of the Service with reference to “Coordinated Universal Time” (UTC) standard. For those Always-Be-Connected Data Pass Applicable Roaming Destinations that have multiple UTC, time zones and/or observe daylight saving, only one STD will apply as set out on our website. For STD, please visit www.hkcsl.com for details.
      3i) The Service of 24-hour Pass (charges: $88-$178 per day) applies to Mobile Data roaming usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this Service is 500MB per day, after which the data transmission speed will be capped at 256kbps.  Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
      ii) The Service of 24-hour Pass (charges: $198 per day) applies to Mobile Data roaming usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream) or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
      4. This Service is only available to selected Personal Account customers. By subscribing to the Service, you understand and agree that you may only use the Services via the Applicable Roaming Operators of the selected Applicable Roaming Destinations as set out above or as from time to time updated on our website at www.hkcsl.com.
      5. You understand and agree that once you have subscribed to the Service, we will base on your preference when you use the Roaming Service at the Roaming Destinations, we will send the respective SMS to you whenever applicable.
      6. If you use Mobile Data roaming in any Non-Applicable 24-hour Pass Destinations (Zone E or Zone F) or with non-Applicable 24-hour Pass Operators, you will be charged the rate as per Top-up Pass and the charging unit is charged at per MB basis.
      7. You understand and agree that once you have subscribed to the Service, you must pay the fee upon your use of Mobile Data roaming at the Applicable Roaming Destinations or Non-Applicable Roaming Destinations. While you are roaming in an Applicable Roaming Destination, there may be situations (eg: over spilling of radio signals from a destination geographically located near the Applicable Roaming Destination) where you may be automatically switched to roam on a different destination’s network with stronger radio signal (“Other Network”).
      8. The actual experience of the Service will be affected depending on where you roam and the roaming operator you roam with.
      9. We reserve the right to change the Service and these terms and conditions at any time without prior notice.  All matters and disputes will be subject to our final decision.
      10. The Service is subject to the terms and conditions of our Mobile Service Agreement and the terms and conditions of any third party suppliers.
  • User Guide +
    • How to purchase 24-hour Pass or Top-up Pass via csl Service App
      1. Open csl Service App and select Roaming Service
      2. Select Roaming Pass
       
      3. Selected 24-hour Pass or Top- up Pass
      4. Confirm purchase
       
      5. Enjoy data roaming and check remaining time
      How to set roaming preference
      1. Roaming Service > Roaming Preference
      2. Choose the preference and confirm
      How to check Transaction History
      1. Roaming Service > Transaction History
      2. Select time period to view the transaction history
       
  • FAQ +
    • What’s the difference between the 24-hour Pass and Top-up Pass?
      The 24-hour Pass offers fixed daily rates for data-roaming service at any one designated destination for 24 hours. This will grant a more fluent data-roaming experience for a wide range of online activities such as web browsing and social media. Meanwhile, the Top-up Pass offers data entitlement to roam for 14 consecutive days while within one zone. This suits light-use customers or those traveling to multiple destinations within a single zone.
      How do I avoid unintended roaming near borders?
      Always-Be-Connected Data Pass provides worry-free roaming when using your mobile device near borders. You can change your roaming preferences to “Basic”, which means you will be asked to confirm the charge before data roaming begins. You can change your preference anytime via the csl Service App.
      What happens if I do not use my entire data entitlement within 14 consecutive days?
      No refund is given for unused data entitlement.
      What can I do with 5MB?
      Our data usage calculator will help you estimate consumption
      # Item qty
      1 Text sent / received via instant Messaging App 15
      2 Photo sent / received via instant Messaging App 15
      3 Voice Message sent / received via instant Messaging App 10
      4 1 email (text only) 10
      5 1 web page 2
      6 Social media post with photo uploaded 2
        Total: 5MB usage
      Note: The above information is for reference only. Data usage varies from devices and file size. The actual amount of data used for each described activity can vary significantly.
      How do I select the Always-Be-Connected Data Pass when roaming?
      You will receive an SMS from us when you arrive at a roaming destination. Please follow the instructions in the SMS, or via our service app, to select the Always-Be-Connected Data Pass you require.


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