Industry Code of Practice/Scheme
We adopt the Code of Practice on Person-to-Person Marketing Calls and Code of Practice for Telecommunications Service Contracts and will make our reasonable endeavour to comply with these Codes. Please note that the terms of certain existing contracts with customers may not be affected by the implementation of the Code of Practice for Telecommunications Service Contracts.
Also, we have participated in the Customer Complaint Settlement Scheme ("CCSS") which is a mediation service provided by an independent service centre set up under the Communications Association of Hong Kong. For more information on the CCSS, please call the CCSS Service Centre at 2180 9521 or visit their website at http://ccss.cahk.hk.