Terms and Conditions for the csl Ultra 600* Data & Voice Service Plan (SIM Only Plan)(6-month) |
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600Mbps is our network specification for downlink of 4G LTE-A network (with 50Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible CAT 9 device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. Compares to other commercially launched mobile networks available to customer in Hong Kong as of 1 January 2017. |
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Prepayment of 6 months’ fees (amount depending on your service plan subscription) and MTR/Tunnels/Mobile License/Administration Fee of $18 per month is required. Customer is entitled to a monthly fee rebate of $20 for a 500MB-1GB plan, or $30 for a 2.5GB plan within the commitment period (relevant rebate amount is deducted from the total prepayment amount). Prepayment is non-refundable. Service charge thereafter will be charged from the 6th bill. |
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SIM Connection: Subscribe to this Service Plan for 6 months Commitment Period is required. |
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Local voice call entitlement is 2,000 minutes, with an extra 400 minutes awarded when a customer ports in his/her mobile number. The local thereafter charge is $0.8/min. |
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You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month. |
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Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 10,000 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.2 per Intra-network SMS; $0.8 per Inter-network SMS; and $3 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. |
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Local Thereafter Charge for MMS: $2 per MMS. |
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The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. |
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Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan. |
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Unless otherwise specified, Service Plan included usage applies to local use only. |
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Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. |
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When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting. |
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Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. |
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Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi compatible devices. 1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. However, the actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please refer to http://e.hkcsl.com/wifi-e. |
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KingKing: KingKing is a VoIP service based on Wi-Fi connectivity for use in Hong Kong or while you are abroad, so that you can (i) make voice calls to any Hong Kong phone number, (ii) receive voice calls, (iii) make and receive KingKing video calls, or (iv) send SMS messages. Any KingKing users shall pay for the Wi-Fi connectivity service, SMS, IDD and/or international roaming charges for calls to non-Hong Kong phone numbers (if applicable). KingKing is only available to selected service plans and compatible only with certain handsets. For details, please visit http://e.hkcsl.com/kk. |
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Tap & Go Payment Service is only applicable to csl postpaid customers registered with HKID, with designated NFC-enabled handset. Tap & Go Payment Service is subject to Terms and Conditions of HKT Payment Limited. For details, please visit www.tapngo.com.hk. The SIM supporting "Tap & Go" Payment Service with designated handset model also supports Octopus Mobile Payment Service. For details please visit http://e.hkcsl.com/octopusmp. The provision of Octopus Mobile Payment Service is subject to the “Conditions of Issue of Octopus”, published by Octopus Cards limited, as may be amended from time to time. For details, please visit www.octopus.com.hk/sim. |
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3-month WeChat Data Package: WeChat Data Package provides local mobile data for using some designated WeChat features. The VAS will be cancelled automatically after the 3-month free period. To continue using the VAS, you are required to subscribe to the VAS again. The fee of WeChat Data Package is $8 per month, subject to change from time to time. Please visit http://e.hkcsl.com/wechat for details. |
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The Service Charge for DataRoam Day Pass is HK$198 per SIM Card, per day and per Applicable Roaming Destination. A day means 00:00 to 23:59 Specified Time Difference (STD) of the visited Applicable Roaming Destination. The cut-off time for each day is 23:59 STD regardless of when you first used Mobile Data at the Applicable Roaming Destination. For STD, please refer to http://e.hkcsl.com/drdp for details. You may only use the DataRoam Day Pass via the Applicable Operators of the Applicable Roaming Destinations as from time to time updated on our website (http://e.hkcsl.com/drdp). The DataRoam Day Pass applies to roaming Mobile Data usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and tethering but excludes BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications) and Peer Casting type applications (such as PPLive and PPStream). The Service Charge of the DataRoam Day Pass is subject to change from time to time and you will be charged the Service Charge prevailing at the day of your use of the DataRoam Day Pass. Terms and conditions of the DataRoam Day Pass apply, for details please refer to our website http://e.hkcsl.com/drdp.. |
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IDD allows you to make international calls in Hong Kong. For details, please refer to http://e.hkcsl.com/idd. |
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IDD and International Roaming |
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- Upon subscription to IDD & International Roaming Service, we will provide you with IDD, voice roaming, Mobile Data roaming and international Wi-Fi roaming. For details, please visit http://e.hkcsl.com/roaming-e. |
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- IDD allows you to make international calls in Hong Kong. For details, please refer to http://e.hkcsl.com/idd. |
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- International Roaming allows you to make voice calls, send SMS and use Mobile Data. International Wi-Fi Roaming allows you to use Wi-Fi service via selected hotspots outside of Hong Kong. For details, please visit http://e.hkcsl.com/wificm. |
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IDD 0060 |
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- Hong Kong Telecommunications (HKT) Limited (“HKT”) provides IDD 0060 Services. For charges and enquiries, please call 10060. |
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- If you are a new mobile 0060 customer (if applicable), you will be entitled to 30 free minutes per month for the first 2 months for calls made to any mobile/fixed-line telephone numbers in China, USA, Canada, and any fixed-line telephone numbers in United Kingdom and Australia (except numbers with prefixes “56”, “7”, “8” or “9” in the UK). You will receive a confirmation if you are entitled to these free minutes. |
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- If your account (IDD 0060 customer number) has more than 1 registered mobile number, the free minutes will be shared among all registered mobile numbers. Unused monthly free minutes cannot be carried forward to the subsequent month. Each customer (under same customer number) can enjoy up to 90 free IDD minutes per month. |
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- Free minutes are offered on a per-minute basis. Each individual call will be rounded up to the nearest 10 cents. |
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- For IDD 0060 calls to other destinations, different calling rates apply. Please call hotline 10060 for details. |
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- After the free IDD entitlement is used up, HK$0.23 per minute within the first 2 months of the commencement date and HK$0.28 per minute from the 3rd month onwards will apply until further notice for IDD 0060 calls to the above destinations from the registered mobile number(s). |
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- Separate bills will be issued by HKT for your IDD 0060 Service and by CSL Mobile Limited 香港移動通訊有限公司 for your CSL mobile Services and all other relevant Services subscribed by you under your Mobile Application. |
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- You must inform HKT within 24 hours if you cease to be the registered customer for the mobile number(s) registered for the IDD 0060 Service. Otherwise, you will remain responsible for all usage charges incurred through the use of IDD 0060 Service via such mobile number(s). Without limitation to HKT’s other rights to terminate and suspend the IDD 0060 Service, where you cease to be the registered customer for the registered mobile number(s), HKT reserves the right to immediately terminate the provision of the IDD 0060 Service to you in respect of that telephone number(s). |
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- IDD0060 Service is only applicable to customers aged 18 or above |
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- Billing Statement of IDD0060 will be using the same method as Billing Method or Bill Preferences choose by customers, by sending electronic bills to the email address provided by customers or by sending paper bills to the correspondence address provided by customers. If customers choose to receive SMS billing, IDD0060 will send electronic bills by default. |
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- To promote environmental protection and reduction of paper consumption, HK$10 for each paper bill for consumer customers (being customers registered by HKID or passport no.) will be charged starting from 1 January 2017. Such charge will be included in each paper billing statement. Customers registered by business registration number will be charged HK$20 for each paper bill. Customers aged 65 or above will be waived from such charge (Paper bill charge will still apply for request of any copy bill by post or re-issued bill). Customers may choose to receive electronic bills via registered email address at no charge and may also view electronic bills on My HKT via http://cs.hkt.com. To change the bill receiving methods, customers may login to My HKT account via http://cs.hkt.com to change setting. If you have any billing inquiries, please call our Consumer Service Hotline 1000. |
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- If customers choose to receive electronic bills, please make sure to provide a valid email address. If customers do not provide the email address or if the email address is invalid, we will stop sending electronic bills to that email address but sending paper bills by post to the correspondence address and customers will be charged per paper bill. |
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Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.hkcsl.com. |
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We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.hkcsl.com or visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute. |
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Top-up Data Package |
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- The Top-up Data Package is applicable to selected Service Plan(s) only. |
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- The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription. |
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- Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month. |
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- The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package. |
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- We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute. |
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Respective Value-Added Services are applicable to designated handset models/OS. |