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Home  >   Roaming & IDD   >   Other roaming services   >   24-hour International Customer Service Hotline

24-hour International Customer Service Hotline

We run the biggest dedicated customer service fleet in Hong Kong, providing world-class and round-the-clock support, locally and internationally. Just call our hotline whenever you experience problems using your mobile phone overseas.

Dialing from mobile: +852 25 123 123

Free for all customers and roaming charges are waived.

Dialing from fixed line:
Roaming Destinations 24-hour-International Toll-Free Hotline
Australia [0011] 800 25 123 123
Austria [00] 800 25 123 123
Belgium [00] 800 25 123 123
Brazil [0021] 800 25 123 123
Canada [011] 800 25 123 123
China 4001201123
Denmark [00] 800 25 123 123
Finland [990] 800 25 123 123
France [00] 800 25 123 123
Germany [00] 800 25 123 123
Hawaii [011] 800 25 123 123
India [000] 800 852 2029
Indonesia [001] 803 852 9042
Ireland [00] 800 25 123 123
Israel [014] 800 25 123 123
Italy 800 78 2123
Japan [0033-010] 800 25 123 123 (NTT)
[001-010] 800 25 123 123 (KDDI)
[0061-010] 800 25 123 123(Softbank)
Macau [00] 800 25 123 123
Malaysia [00] 800 25 123 123
New Zealand [00] 800 25 123 123
Norway [00] 800 25 123 123
Philippines [00] 800 25 123 123
Portugal [00] 800 25 123 123
Saudi Arabia 8008 852 024
South Korea [001] or [002] 800 25 123 123
Singapore [001] 800 25 123 123
Spain [00] 800 25 123 123
Sweden [00] 800 25 123 123
Switzerland [00] 800 25 123 123
Taiwan [00] 800 25 123 123
Thailand [001] 800 25 123 123
UK [00] 800 25 123 123
USA [011] 800 25 123 123

The above international IDD prefixes are required if dialing from a land line.

Notes:

1. Please use landline phone to access the international toll-free number
2. Customers can call +852 25 123 123 for roaming destinations other than the above listed.


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