Local mobile data top-up feature Smart, Flexible, Peace-of-mind and Great

Local mobile data top-up feature – Smart, Flexible, Peace-of-mind and Great

 


Smart and flexible choice

Brand new local mobile data top-up feature*
You can top-up your local mobile data usage anytime via "My Account Check", which allows you to better manage your mobile data usage and avoid bill shocks.

1. Open the App and select “Settings” from the Menu > “Manage Account”> “Add New Account”. Click “csl.             2. Enter your mobile phone number and password, then click 3. Click “Accounts”.
1. Open the App and select "Settings" from the Menu > "Manage Account"> "Add New Account". Click "csl".   2. Enter your mobile phone number and password, then click "Confirm". 
(If you have not changed your password, the default password will be the first 6 digits of your HKID/passport/BR Registration No.).
  3. Click "Accounts".  

 

4. Click “Detail & Top-up” in “Usage”.             5. Click “Top-up”.             6. Select a top-up pack and click “Continue”.
4. Click "Detail & Top-up" in "Usage".   5. Click "Top-up".   6. Select a top-up pack and click "Continue".  

 

7. Confirm top-up pack.             8. Top-up is complete.             9. You can use the new top-up mobile data and check the
7. Confirm top-up pack.   8. Top-up is complete.   9. You can use the new top-up mobile data and check the "Top-up History" instantly.  

 

Remarks:
* This feature is applicable only to designated csl top-up plan users.
Top-up data volume can be used only before that bill-end date and cannot be carried forward to the next bill cycle.

 

Login to "My Account Check" by one of the following 3 methods:

  • Android and iPhone users can download and install the app for free from Google Play, App Store and Windows Phone Marketplace by searching for "csl".
  • Login to m.hkcsl.com > My Account > Current Balance & Unbilled Usage via your handset.
  • Login to www.hkcsl.com > My Account > Current Balance & Unbilled Usage.


You can also top-up your local mobile data usage by calling our customer hotline 1000 or visiting one of our shops.

 

Mobile Data Calculator    
By using the "Mobile Data Calculator", part of the csl 
Smart Tips App, you can estimate your mobile data needs 
and choose a suitable top-up pack.
Enter items in order to estimate mobile data usage.  
  Download and install the Smart Tips App from Android Market or App Store by searching for   Download and install the Smart Tips App from Google Play or App Store by searching for "csl".     Enter items in order to estimate mobile data usage.

 

 

Mobile data usage for reference

 

Emails sent/received(text only) 200emails
+
590emails
+
Webpages viewed 80pages
+
590emails
+
Apps/games/songs downloaded 3items
+
40items
+
Social media posts with photos uploaded 10posts 400posts
+
Streaming music - 180mins
+
Streaming video -
60mins
+
total 100MB 1GB

 

Remarks: The above data usage figures are for reference and may vary with actual usage.

 

The examples below provide a general guideline for amounts of data used per service:

 

1 email (text only) 15KB
1 webpage 1MB
1 app/game/song 4MB
1 social media post with photo uploaded 500KB
1 min of streaming music 1MB
1 min of streaming video 3MB

 


Complete Peace-Of-Mind

Mobile data usage alert
When your rate plan's mobile data usage entitlement is nearly used up, we will send you an alert via SMS and email, so you can consider topping up in advance, or using csl Wi-Fi.

Check your unbilled usage anytime, anywhere 
The My Account Check app allows you to check your csl account, unbilled voice usage, data usage and bills over the last 3 months.

Login to “My Account Check” App and choose             “Usage” to check unbilled usage.             Choose “Bills” to check bill details.
Login to "My Account Check" App and choose "Usage" to check unbilled usage.   Choose "Bills" to check bill details.

 

Remarks: 
Unbilled usage figures provided by “My Account Check” are for reference only and may vary with real-time usage.


Great

Our new csl rate plans allow customers to enjoy csl’s mobile network plus over 10,000 Wi-Fi hotspots. Flexible use of local mobile data and Wi-Fi can help avoid unnecessary mobile data charges.


Terms and Conditions:
  • The "My Account Check" app is compatible with designated handsets
  • Unbilled usage figures provided by "My Account Check" are for reference only and may vary with real-time usage
  • Top-up data volume can be used only before that bill-end date and cannot be carried forward to the next bill cycle
  • Top-up data packs are non-refundable once purchase is confirmed
  • Mobile Data Charges apply when downloading and using "My Account Check" and "Smart Tips" apps
  • Mobile Data Charges apply when browsing and using "My Account Check" at www.hkcsl.com or csl channel
  • CSL Mobile Limited 香港移動通訊有限公司 service reserves the right to add, vary, edit, delete or withdraw any "My Account Check" content
  • The above terms and conditions apply to the "My Account Check" app

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