csl Hello 3G Prepaid SIM Card Philippines Connect

• Tariffs
• IDD Calls
• International Roaming
• Video Call Services
• Local Data Monthly Package
• csl Wi-Fi
• KingKing
• Money-Go-Round
• Press-to-Load
• Sales Channels
• Charging Mechanism

Tariffs

Please refer to Charging Mechanism for details of the remarks. 
~ To subscribe : Dial *131#

IDD Calls

For the rate of IDD 001, please click here.
For the rate of IDD 0060, please click here.

3 ways to make IDD calls using csl Hello Prepaid SIM Card:

1. Press [0060] [Country / Territory Code] [Area Code] [Phone Number]; or
2. Press [001] [Country / Territory Code] [Area Code] [Phone Number]; or
3. Press [+] [Country / Territory Code] [Area Code] [Phone Number]

• For IDD charging details, please call the service hotline or visit www.hkcsl.com.
• Postpaid IDD 0060 rate table and offers (i.e. via bill settlement) do not apply to csl Hello Prepaid SIM Card.

If you call back to an incoming IDD call by retrieving the telephone number from the caller number display (eg from "Answered" or "Missed" call records), this IDD call will be charged at IDD 001 rates, as you are using IDD 001 to make the call.

International Roaming*

You can make calls to Hong Kong, within the same country/territory, or to other countries/territories when you are overseas.

• Calling Hong Kong
     Press**128*[Hong Kong Tel.No.]#SEND
• Making local calls in other countries/territories
     Press**128*[001][Country/Territory Code][Area Code][Local Tel.No.]#SEND
• Making calls to other countries/territories
     Press**128*[001][Country/Territory Code][Area Code][Local Tel.No.]#SEND
  

  After pressing the requisite key string, you'll receive a message saying "Thank you for using our service. The number you’ve dialed is being connected, please wait". Wait for your phone to ring, and answer it. You will then be connected to the called party.

  The roaming service has been enabled by default in this Prepaid SIM Card. Customers can take the action outlined below to prevent handsets from switching to mainland China-based mobile networks while in Hong Kong, thereby incurring unnecessary roaming charges.

  Temporarily suspend the roaming service with the following shortcodes:
  •  To suspend roaming service: *109# SEND
  •  To resume roaming service before leaving Hong Kong: #109# SEND
  •  To check roaming status: *#109# SEND

  * If you have to make or receive calls while roaming, please cancel all local / international call forwarding functions.

Video Call Services

Simply pick up your 3G handset and make video calls to your friends, families or business partners and talk "face to face" with them.

Make Local Video Call:
Dial Hong Kong Mobile Number

Make International Video Call:
Dial [001] / [+] [Country / Territory Code] [Mobile Number]

To receive international video calls, recipients overseas must use a 3G handset. Customers can only make international video calls to mobile phone users subscribing to a video call service via overseas 3G networks.

Roaming Video Call Services is not supported on csl Hello Prepaid SIM Card.

Local Data Monthly Package

To subscribe: *131# SEND
To unsubscribe: #131# SEND

csl Wi-Fi

Use a Wi-Fi (IEEE802.11b/g/n/ac) enabled device at csl Wi-Fi hotspots to experience the fastest wireless broadband connectivity.

Hotspot Search:
Visit www.cslwifi.com > Hotspot location

How to use:
1. Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "csl"
2. Launch your Internet browser
3. Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically
4. Login to the service:
   i. Choose "Discover HK Tourist SIM/Prepaid SIM Cards"
   ii. Enter your mobile number and PIN to login to the service
5. After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
6. If you have accidentally closed the Disconnect pop-up window, please go to hotspot.pccwwifi.com and click "Disconnect" to logout.

Please visit www.cslwifi.com for csl Wi-Fi service details and terms & conditions.

KingKing (傾King)

Friends/Relatives in the Philippines can make/receive unlimited calls to/from Hong Kong through this KingKing app via Wi-Fi connectivity
- No IDD charge
- Support call to Hong Kong fixed line & mobile number

You can also share the KingKing service to your friends/relatives in the Philippines, and you all can call between Hong Kong and the Philippines by KingKing.

Your friend in the Philippines is required to connect to Wi-Fi, install and switch on the KingKing app to make and receive calls. No Internet connection or KingKing app is required for you to make and receive calls in Hong Kong

Registration:
Connect to Wi-Fi Network, install and run the KingKing application and follow below, KingKing application can be found in Google Play and use "csl" as the search phrase.

1. Press KingKing application icon on your handset menu; and
2. Enter your csl’s number
3. Enter password of rechargeable SIM card
4. Accept KingKing Terms & Conditions

Steps for make/ receive call:

1. Turn on Wi-Fi on handset, search available Wi-Fi network
2. Run the KingKing app
3. Turn on the King King app
4. Ready to make/receive a normal call by the King King app

Remark:
KingKing cannot be used for emergency calls while you are abroad, so please make emergency calls via your regular voice service. However, you can use KingKing to make emergency calls in Hong Kong.

Money-Go-Round

Money-go-round service enables you to transfer stored value to your friends using csl Hello 3G Prepaid SIM Card.

To Transfer:
Press * 119 * [Recipient Mobile No.] * [Value of Transfer] # SEND

Example: Transfer $25 to tel. 9123 xxxx
Press * 119 * 9123XXXX * 25 # SEND

This value transfer service is applicable among csl Hello 3G Philippines Connect users only.

Press-to-Load

This enables transference of your general balance to friends in the Philippines.

Support amounts & rates:

Support operators:
· Globe, Smart, Sun

Not supported for below amount to below operators:
· Remit PHP100 to: Globe
· Remit PHP150 to: Smart

For instructions and rate check by mobile phone:
Press  ＊ 129  #  SEND

To transfer:
Press  ＊ 129  ＊ 63 [Recipient Mobile No.]  ＊ [Value of Transfer]  # SEND

Example: Transfer PHP100 to tel. 631234567XXX 
Press  ＊ 129  ＊ 631234567XXX  ＊ 100  #  SEND

The service can send your general balance only to a prepaid card user in the Philippines, and is limited solely to transference of general balance. A minimum of $10 is required to remain on general balance and that can not be transferred by the service.

Sales Channels

Check account balance and validity
Press ##122# SEND

Charging Mechanism

1. Local calls, IDD calls, video calls and International Call Forwarding calls are charged on a per-minute basis.
2. IDD related airtime charges of $0.3/min apply when using IDD service and International Call Forwarding.
3. Each SMS holds 160 English or 70 Chinese characters, including spaces. If your message exceeds this limitation, we will help you to truncate it into multiple SMS and each SMS will be charged.
4. Local data is charged on a per-MB basis. Please ensure the data connection is disabled when you are not using the service to avoid unnecessary charges.
5. Local 1-day, 3-day, 7-day, 30-day and "Usage period aligned with card validity" data passes commence on the day of subscription. Service will be automatically terminated at 23:59 on the commencement day, 3rd day, 7th day , 30th day or until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner. For 1/3/7/30 days data passes, customers are required to subscribe to the data pass again for continued use, otherwise local data will be charged at $3/1000KB pay-as-you-go basis. $3/1000KB pay-as-you-go local data charging will not apply on subscribed period once the "Usage period aligned with card validity" has been activated, and will be resumed once the subscription is expired. The validity of the "Usage period aligned with card validity" local data pass will last until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner. Please note that the paid charge will not be refunded.
6. Both incoming and outgoing MMS are charged on a per-MB basis. If MMS is downloaded / sent during roaming, roaming data charges apply.
7. International roaming calls are charged on a per minute basis. Airtime will be deducted in units of 1 minute once you answer the return call from our system, even if the called number is busy or unanswered.
8. Roaming data is charged on a per-20KB basis.
9. No local airtime charges applied for Unconditional Call Forwarding Package. Local call forwarding when busy, unanswered and unreachable are not included in the package. The package will be renewed automatically every 30 days and related package charge will be deducted from your account.
10. When accessing Voice Mail via a mobile phone, airtime is charged. Roaming charges apply when retrieving voice mails from outside Hong Kong. The Voice Mail package will be renewed automatically every 30 days and related package charge will be deducted from your account.
11. Money-go-round service is charged from sender for each stored-value transfer. Minimum transfer value for Money-go-round is $5, with higher amounts in increments of $5.
12. The MTR/ Tunnels/ Mobile License/ Administration Fee will be deducted automatically from your account on a monthly basis.
13. If the subscribed packages cannot be renewed successfully due to insufficient balance in your account, the related packages will be cancelled. Please re-subscribe to the packages after recharge.
14. Any dispute over value or usage should be raised with csl within one month.
15. A $30 service fee will be charged for each copy of the call details relating to the current month.
16. Usage records maintained by csl shall, in the absence of manifest error, be conclusive evidence.
17. Customers are required to download the KingKing application to utilize this service. KingKing is compatible only with certain handsets (please refer to http://www.hkcsl.com/en/KK-voice-call-service-2nd/ ). $8/day, $88/30days for making outgoing calls to any Hong Kong phone number or receiving incoming calls from anywhere in the world via KingKing, cut off time of the day plan package is 23:59 HK time on expire day. IDD charges apply if making calls to non-Hong Kong phone numbers, and local voice call minutes will be charged for the duration of such a call during all calls. Charges for Wi-Fi connectivity and IDD charges (if any) are additional. Local voice call minutes will be charged for using KingKing application to make/receive calls in Hong Kong. csl cannot guarantee "KingKing" service performance on handset models not listed, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi is available. Download the application from Google Play and App Store will incur local mobile data charge, while roaming data charge will incur in overseas.
18. CSL Mobile Limited 香港移動通訊有限公司 reserves the right to amend the tariff and the related charges.  Please call the service hotline for tariff details.
19. All csl services may be subject to QoS Measures.

Service Hotline 1833 808