Selecting Roaming Operator
 

Selecting Roaming operator

When you arrive at your overseas destination, most handsets will select a foreign network automatically after power-on. However, if your handset fails to do so, please refer to your handset user guide and follow the steps for manual network selection. The overseas network operator’s name will be displayed on your handset screen after successful selection and you are ready to make or receive calls.

If you cannot make calls for some reasons, please try to restart your handset and redial. The foreign network operator you selected may not support this roaming service, please select another operator manually and redial. The roaming destinations and roaming operators will be changed from time to time.

 
  How To Make A Voice Call While Roaming
 

Making Calls to Hong Kong

1. Calling Hong Kong

*108*1*

Hong Kong Telephone No.

#

(English Voice Instruction)

2. Making calls to other countries / territories

*108*001

Country / Territory Code

Area Code

Local Tel. No.

#

After pressing the requisite key string, you’ll receive a message saying “Thank you for using our service. The number you’ve dialed is being connected, please wait”. Wait for your phone to ring, and answer it. You will then be connected to the called party.

FAQ Q1. How do I use VoLTE Roaming Service? A1. To enjoy VoLTE Roaming Service, you must:Enable VoLTE service Enable IDD and Roaming service Use compatible device, updated to corresponding latest designated software version. Connect to partner’s network which has enable VoLTE Roaming Service Q2. How much does VoLTE Roaming Service cost? A2. There is no additional charge for VoLTE Roaming Service, which is the same as current standard roaming voice call. Q3. How does VoLTE Roaming Service call be calculated and will it affect my roaming data usage? A3. VoLTE Roaming Service call will not be counted as your roaming data usage. All VoLTE Roaming Service calls will be calculated in minute and rounded up to the nearest minutes. Q4. If I turn off data roaming in my handset, can I still make VoLTE Roaming Service call? A4. Yes, once you ensure the VoLTE option is turn on (if applicable), you can make VoLTE Roaming Service call with data roaming turn off in your handset menu.

Notes:
•	The actual experience of roaming service will be affected depending on where you roam, the roaming operator you roam with and your handset model. Some roaming operators’ networks are only supported by designated handsets.
•	Usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute
•	Receiving calls: charges will commence once you pick up a call.
•	Making calls by*108*: charges will commence once you answer the call made by the system to place the call, irrespective of whether the called party is successfully connected or not.
•	The above roaming voice call charges are subject to change from time to time without prior notice. Please call our hotline: 179 179 for the latest charges.
•	VoLTE roaming service allow csl customer connects voice calls through overseas partner’s 4G LTE network while roaming (“VoLTE Roaming Service”)
•	VoLTE Roaming Service may not completely cover all locations within the periphery, depending on performance of 4G LTE networks run by local operators. Roaming service will automatically switch to 2/3G, or other technologies, in locations not covered by a LTE network.