Change of service

Change of service

  1. How do I change my service plan? When will the new service plan commence?
 
  2. How do I subscribe to / cancel value-added services? When will the change commence?
 
  3. Can I change my mobile number? Is there a charge?
 
  4. Can I transfer my csl to someone else? Is there a charge?
 
1. How do I change my service plan? When will the new service plan commence?
  You can change your service plan by calling our 24-hour csl Consumer Service Hotline on 1000 or Business Customer Hotline on 10088, or by visiting any csl shop / csl Customer Service Center in person. Normally, a new service plan will commence on the next bill date after successful application.  
2. How do I subscribe to / cancel value-added services? When will the change commence?
  You can subscribe to/cancel value-added services by calling our 24-hour csl Consumer Service Hotline on 1000 or Business Customer Hotline on 10088, or by visiting any csl shop / csl Customer Service Center in person. After subscription, new value-added services become effective within 4 hours at the soonest. For cancellation, we recommend you to cancel one day before the next bill date, as the service charge you paid in the last bill will not be refunded.  
3. Can I change my mobile number? Is there a charge?
  Yes, simply visit any csl shop / csl Customer Service Center in person. Please click here for the change-mobile-number handling fee.  
4. Can I transfer my csl to someone else? Is there a charge?
  If your mobile service is still subject to a Commitment Period, you cannot transfer the mobile service unless you are willing to pay a fee to exit the Commitment Period (amount depends on your current service plan). You also need to settle all outstanding charges relating to the current service account. The new service owner must agree to start with a new Commitment Period. Please click here for transfering ownership of handling fee.  

Consumer Service Hotline:1000 
Business Customer Hotline:10086


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