csl All-in-one Prepaid SIM Card

csl All-in-one Prepaid SIM Card   

 


SIM Card Activation

Please activate the Prepaid SIM Card before the expiry date shown on the Prepaid SIM Card packaging by:

(1)  Dial the USSD code *109#
(2)  Make/receive the first call or send the first SMS


Services & Charges
Face Value $100, $180
SIM Card Type Micro/ Mini SIM, Nano SIM
Calls and Features
Local Voice Call 1 $0.1/ min
IDD Voice Cal 1 To 30 designated Countries/ Destinations (Includes China): Free2 (Click here for details)
To Other Countries: IDD  Charges2
Video Call $1/min (Intra-network)3
$2/min (inter-network)
To other countries: International video call charge3
Roaming Voice Call             Details
Voice Mail $5/ 30 days
Local Caller Number Display Free of charge
Roaming Caller Number Display Free of charge
Call Forwarding1 $0.1/ forwarded min
Messaging Services
Local SMS 4 $0.1/ SMS (Intra-network)
$0.7/ SMS (Inter-network)
International SMS 4
(sent from Hong Kong)
To China                 : $0.5/ SMS
To Other Countries  : $1.8/ SMS
Roaming SMS $3/ SMS
MMS
(sent from Hong Kong)
To a Hong Kong mobile number or email: $1/ MMS
To an overseas mobile number                : $3/ MMS
Value-added Services
Hong Kong Local Mobile Data Pass 5,6,7 Data Pass Charge Subscription Code
1-Hour Data Pass8 $8/ 500MB Local Data Usage *101*532*4#
1-Day Data Pass9 $18/ 1.2GB Local Data Usage *101*532*1#
3-Day Data Pass10 $38/ 2GB Local Data Usage *101*532*2#
7-Day Data Pass11 $68/ 3GB Local Data Usage *101*532*3#
30-Day Data Pass $38/ 300MB Local Data Usage *101*835*1#
30-Day Data Pass $208/ 1GB Local Data Usage *101*835*2#
csl Wi-Fi Unlimited 12
Roaming Mobile Data Service 1-Day  International Roaming Data Pass13, 14 $88/ 20MB Roaming Data Usage *101*732*4#
$168/ 50MB Roaming Data Usage *101*732*5#
King King 15 $8/ Day
$88/ 30-Day -  Subscription Code: *101*55*1#
Miscellaneous
Prepaid SIM Card main balance checking Code:   *109#
Subscribed service status checking Code:  *101#
Roaming Data Usage checking  (Overseas) Code:  *101*2#
MTR/Tunnels/Mobile License/
Administration Fee 16
$3/30-Day
Prepaid SIM Card Validity 17 180 Days
Maximum Stored-Value Limit $5,000
  1. Any usage of local Voice Call, IDD Voice Call and All Call Forwarding will be calculated on a per minute basis.  Any usage of less than one minute will be counted as one minute.
  2. $0.25/min airtime charges apply when using IDD service. The IDD charges and coverage are subject to change from time to time without prior notice, for details, please click here.
  3. Intra-network video call is made call within Hong Kong to one2free prepaid customers, PCCW-HKT prepaid customers, 1O1O, csl and SUN Mobile customers. For details on international video call charges, please visit our website www.hkcsl.com or call our hotline 179 179.
  4. Intra-network SMS is text SMS sent within Hong Kong to one2free prepaid customers, PCCW-HKT prepaid customers, 1O1O, csl and SUN Mobile customers and is subject to a quota of 10,000 SMS units per calendar month ("Quota"). If the usage exceeds the Quota, the Thereafter Charge is $0.2 per Intra-network SMS. Inter-network SMS is text SMS sent within Hong Kong to other Hong Kong networks.  International SMS is text SMS sent within Hong Kong to users of overseas networks. The Quota does not include Inter-network SMS and International SMS.
  5. 600Mbps is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. Compares to other commercially launched mobile networks available to customer in Hong Kong as of 1 Oct 2017.
  6. Data Passes and 30-Day Pass:
    1. Any unused Local Mobile Data usage of Data Passes would be forfeited upon expiry of data pass validity period.
    2. If you subscribe to multiple 1-Hour Data Passes simultaneously, all the Data Passes will be valid until the latest expiry date of the subscribed Data Passes and you may use the Local Mobile Data usage included in all the Data Passes at any time during the extended validity period.
    3. If you subscribe to multiple 1-Day/3-Day/7-Day Data Passes simultaneously, all the Data Passes will be valid until the latest expiry date of the subscribed Data Passes and you may use the Local Mobile Data usage included in all the Data Passes at any time during the extended validity period.
    4. 30-day data pass will be renewed automatically every 30 days (23:59 on 30th day) after subscription. Any unused usage cannot be carried forward to the next 30-day period and will be forfeited at the end of the respective period. To unsubscribe this service, please dial *101#835*1# (for $38 30-day data pass) or *101#835*2# (for $208 30-day data pass) from your handset, the cut-off time is 23:59 on the expiry date. If you subscribe to multiple 30-Day Data Passes simultaneously, the system will follow the last subscribed 30-Day pass expiry date and will be auto-renewed. Previous 30-Day Data Pass subscribed will end upon original expiry date (23:59).
    5. If you subscribe to multiple 1-Hour and 1-Day/3-Day/7-Day Data Passes simultaneously, all the 1-Hour Data Passes will be used first in accordance with sub-clause (b) of this clause.   After the local Mobile Data included in all the 1-Hour Data Passes has been used up, your local Mobile Data usage will be deducted from the 1-Day/3-Day/7-Day Passes, validity and data usage of all 30-Day Passes will be in accordance with sub-clause (c) of this clause.
    6. If you subscribe to multiple 1-Day/3-Day/7-Day and 30-Day Data Passes simultaneously, all the 1-Day/3-Day/7-Day Data Passes will be used first in accordance with sub-clause (c) of this clause.   After the local Mobile Data included in all the 1-Day/3-Day/7-Day Data Passes has been used up, your local Mobile Data usage will be deducted from the 30-Day Passes, validity and data usage of all 30-Day Passes will be in accordance with sub-clause (d) of this clause.
    7. If you subscribe to multiple 1-Hour, 1-Day/3-Day/7-Day Data Passes and 30-Day Pass simultaneously, all the 1-Hour Data Passes will be used first in accordance with sub-clause (b) of this clause.  After the local Mobile Data included in all the 1-Hour Data Passes has been used up, your local Mobile Data usage will be deducted from the 1-Day/3-Day/7-Day Passes, validity of which will be in accordance with sub-clause (c) of this clause. After the local Mobile Data included in all the 1-Day/3-Day/7-Day Passes has been used up, your local Mobile Data usage will be deducted from the 30-Day Data Passes, validity of which will be in accordance with sub-clause (d) of this clause.
  7. After you have reached 6GB of mobile data usage (the monthly fair usage level per calendar month), you can still continue to use the service. However, your network specification will be lowered to 128kbps. CSL Mobile Limited complies with OFCA’s Guidelines for the Implementation of Fair Usage Policy for the Provision of Mobile and Fixed Broadband Services and will not at any time cap your data network specification below 128kbps. You will receive an SMS notification once you have reached 6GB and the fair usage policy is in place. Actual speeds that customers experience are considerably less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
  8. 1-Hour Plan includes a continuous 60-minute session upon your subscription.
  9. 1-Day Plan includes a continuous 24-hour session upon your subscription.
  10. 3-Day Plan includes a continuous 72-hour session upon your subscription.
  11. 7-Day Plan includes a continuous 168-hour session upon your subscription.
  12. Please refer to "csl Wi-Fi Service" for details.
  13. 1-Day International roaming data pass must be subscribed via subscription code when roaming in selected destinations. 1-Day International roaming data pass will be valid for 1 day, the cut-off time of daily usage is 23:59 HK Time (GMT+8:00) of the subscription day regardless of the activation time of roaming destination. Any unused Mobile Data entitlement will be forfeited after the cut-off time. The roaming data service coverage are subject to change from time to time without prior notice, for details, please click here. Ability of mobile data service depends on your roaming destination or the local network coverage.  
  14. You may subscribe to multiple 1-Day International roaming data pass simultaneously and the validity of all passes will be extended to 23:59 HK Time (GMT+8:00) of the "n" day. "n" means the number of 1-Day International roaming data pass subscribed simultaneously. You may use the Roaming Mobile Data usage included in all the passes at any time during the extended validity period.
  15. Customers are required to download the KingKing application to utilize this service. KingKing is compatible only with certain handsets ( please refer to www.hkcsl.com/en/KK-voice-call-service-2nd/ ). $8/day, $88/30days for making outgoing calls to any Hong Kong phone number or receiving incoming calls from anywhere in the world via KingKing, cut off time of the day plan package is 23:59 HK time on expire day. IDD charges apply if making calls to non-Hong Kong phone numbers, and local voice call minutes will be charged for the duration of such a call during all calls. Charges for Wi-Fi connectivity and IDD charges (if any) are additional. Local voice call minutes will be charged for using KingKing application to make/receive calls in Hong Kong. csl cannot guarantee "KingKing" service performance on handset models not listed, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi is available. Download the application from Google Play and App Store will incur local mobile data charge, while roaming data charge will incur in overseas.
  16. MTR/Tunnels/Mobile License/Administration Fee will be imposed once you activate this Prepaid SIM Card. This fee will be waived for the first 30 days after activation, then will be deducted on the subsequent day and thereafter every 30 days.
  17. Validity of the Prepaid SIM Card will be extended for 180 days from the date of recharge upon every recharge of HK$50 or above, the validity will be extended for 730 days from the date of recharge upon every recharge of HK$1,000.
  18. Terms & Conditions apply. For details, please contact 24-Hour customer service 179179.
  19. We reserve the right to terminate your mobile service without prior notice if your remaining balance is $0 or less and no usage in past consecutive 3 months.

 


IDD Service

No need to apply for the service nor require any deposit, you can make high quality IDD calls with your Prepaid SIM Card.

Make an IDD call:
Press 001 Country Code Area Code Telephone Number

Notes:
• The IDD call will be charged once the call is connected.
• International operator assisted calls (e.g. collect call) is not applicable to this Prepaid SIM Card.

 


King King Voice Roaming Service

You can make/receive unlimited calls to/from Hong Kong through this KingKing app while you are abroad.
• For caller/receiver located in overseas, Wi-Fi connection, mobile device and KingKing application are required.
• Your friend/relative located in Hong Kong can use any fixed or mobile phone to call you without internet connection nor KingKing application installed.

Applications Download

You are recommended to download KingKing application before leaving Hong Kong, please go to Google Play or App Store and use "KingKing" as the search phrase.
You will need to complete a one-off registration to use KingKing. Please connect to Wi-Fi Network before switching on KingKing.

How to login and use "KingKing"

  1. KingKing application icon on your handset menu; and enter your csl's number when using KingKing for the first time (Pic 1)
  2. Enter password of rechargeable SIM (Pic 2), you may get the password by dialing *111#.
  3. Accept KingKing Terms & Conditions (Pic 3)
  4. Switch on KingKing then it will change to blue, showing that all incoming/ outgoing calls are connected via KingKing (Pic 4)
PIC 1 PIC 2 PIC 3 PIC 4
Pic 1    Pic 2 Pic 3 Pic 4  

Remarks:
KingKing cannot be used for emergency calls while you are abroad, so please make emergency call via your regular voice roaming service. However, you can use KingKing to make emergency calls in Hong Kong.

 


csl Wi-Fi Service

Featuring high speeds, coverage around Hong Kong, csl Wi-Fi Service connects to the Internet when you’re on the move.

Before you login to use csl Wi-Fi service, you need to:

  • insert this Prepaid SIM Card into your Wi-Fi enabled handset and get csl Wi-Fi service password by dialing *111# from your handset; and
  • set-up your handset  – please refer to your handset user guide for instructions.

How to login:

  1. Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "csl".
  2. Launch your internet browser.
  3. Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically.
  4. Login to the service:
    1. Choose "Discover HK Tourist SIM/Prepaid SIM Cards".
    2. Enter your mobile number and PIN to login to the service.
  5. After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
  6. If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.

csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com/support/download/Special_Condition_T&C_e.pdf. To know more about csl Wi-Fi hotspots and coverage, please visit www.cslwifi.com.

 


Roaming Data Service

After you arrive at roaming destination and successfully subscribe to roaming data service, just simply follow the guide below to set the correct APN name to ensure the roaming data service works properly.

Set the APN name as “cslp1” (4 Eng letters "cslp" & follow by a digit "1")

Android
Settings > Wireless & Network > More Settings > Mobile networks > Access Point Names > +New APN > APN > Insert "cslp1"

iOS
iPhone: Settings > Cellular > Cellular Data Network > APN: Insert "cslp1"

 


Recharge Methods

When the stored-value is about to be used up or you want to extend the Prepaid SIM Card’s validity period, you need to recharge your Prepaid SIM Card by any of the following methods:

1. Credit Card Automatic Recharge Service

Customers can enjoy the Credit Card Automatic Recharge Service after registration with their credit card at any 1010 Centre or csl shop.  After registration, the stored-value of the registered Prepaid SIM Card will be recharged automatically if:

  1. the total stored-value is $30 or below, or
  2. only 1 day validity period remains

Notes:

  1. HK$100 will be debited automatically from your credit card and recharged to your Prepaid SIM Card within 3 hours.
  2. Maximum total recharge value is $300 per day (for each credit card).

2. Online Credit Card Recharge Service

Recharge your Prepaid SIM Card via credit card!
Visit csl website at http://prepaid.hkcsl.com
After login, choose "Top Up" and then choose "Credit Card"

Notes:

  1. Minimum recharge value is $50 and maximum recharge is $300 per transaction.
  2. The recharge value will be loaded to your Prepaid SIM Card instantly.

3. Recharge Voucher

You can buy a recharge voucher at any of our 1010 Centre or csl shops, convenience stores (7-Eleven, Circle K and VanGo) or other authorized dealers and follow this procedure to recharge your Prepaid SIM Card:

  • Dial 179179 from your handset
  • D[Select language (if applicable)]
  • D Press 1 to select "Recharge by Voucher"
  • DKey in the activation number printed on the recharge voucher
  • DYou can listen to the new stored-value balance and expiry date.

Notes: The recharge value will be loaded into your Prepaid SIM Card instantly.

4. Automatic Teller Machine / "JETCO" Terminals

a)  Bill Payment at "HSBC/HSB" ATM Terminal. You can follow the steps below to recharge your Prepaid SIM Card :

  • Insert your ATM Card & key in your password
  • Select "Bill Payment" from the main menu,
  • then select "Telecommunications" and
  • "CSL" from the merchant list
  • Enter the Code of bill type "04"
  • Enter Mobile Number
  • Enter the recharge amount
  • Transaction completed. Retain your receipt and retrieve your ATM card

b) Bill Payment at "JETCO" Terminal. You can also follow the steps below to recharge your Prepaid SIM Card:

  • Insert your ATM card & key in your password
  • Select "Bill Payment", then "Merchant Code Entry"
  • Key in Merchant Code: 8121
  • Enter Mobile Number
  • Enter the recharge amount
  • Transaction completed. Retain your receipt and
  • retrieve your ATM card

Notes:

  1. Customers can also recharge through online payment via designated internet banking service. Minimum recharge amount is $50. The recharge value will be credited into your Prepaid SIM Card within 2 working days and will be reflected in your monthly bank statement.
  2. For any disputes on ATM recharge, please visit any 1010 Centre or csl  shops and present the corresponding transaction receipt / bank book / bank statement within 30 days after transaction.

5.PPS

Please follow these steps to use PPS services: Dial 18011 or go online www.ppshk.com (merchant code = "9121") to register

Please follow these steps to use PPS services: Dial 18011 or go online www.ppshk.com (merchant code = "9121") to register

  • Dial 18031 with any tone-dialing phone or
  • go to www.ppshk.com
  • Enter the 5-digit PPS phone password or
  • logon with your PPS a/c no. and Internet password
  • Enter merchant code 9121 and your Mobile Number
  • Enter the recharge amount
  • Transaction completed and please record the
  • Payment Reference No. for future enquiry

Notes:

  1. You need to register the bill once. For registration details, please visit www. ppshk.com or call 18011.
  2. Minimum and maximum recharge amounts for Instant PPS Recharge are $50 and $300 respectively. The recharge value will be credited into your Prepaid SIM Card.
  3. Minimum amount of recharge via phone or PPS website is $50. The recharge value will be credited into your Prepaid SIM Card within 2 working days and will be reflected in your monthly bank statement.
  4. For any disputes on PPS recharge, please visit 1010 Centre or csl shops and present the Payment Reference No. / bank book/ bank statement within 30 days after transaction.

6. Payment Kiosk Recharge Service

Recharge your Prepaid SIM Card via Octopus or EPS at payment kiosk in our csl shops.

7. Alipay

Visit csl website at http://prepaid.hkcsl.com
After login, choose "Top Up" and then choose "Alipay"

 


Sales Channels

1O1O            csl            csl


7-Eleven               Circle K               Vango               

Service Hotline: 179 179

GENERAL TERMS AND CONDITIONS of the Prepaid SIM Card


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