Visitors to HK |  Customer Care |   |  Club SIM |  Online Shop (Connection/Renewal) |  My HKT | 
中文 ENG
 
 
Home  >   FAQ   >   Bill   >   First bill
FAQ



The First Bill

As a new customer, when do I get my first bill?
 
Why do the service charges on my first bill differ from my tariff plan’s monthly charge?
 
What’s my usage entitlement from the day of service activation to the first billing date?
 
Q1. As a new customer, when do I get my first bill?
  Usually, from the date of service activation. It takes around two weeks to get your first bill, depending on your billing date.  
Q2. Why do the service charges on my first bill differ from my tariff plan’s monthly charge?
  We issue bills on a regular monthly billing cycle basis. As your service was activated in the middle of a billing period, your first bill will charge you a pro-rata service sum (from the date the service was activated to the bill cut-off date), in addition to a full-month’s advance payment.  
Q3. What’s my usage entitlement from the day of service activation to the first billing date?
  Voice and VAS entitlements from the day of service activation to the first billing date will be granted on a pro-rata basis. Data entitlement depends on your service plan. Simply call our Customer Service Hotline 1000 or Business Customer Hotline on 10088 for inquiries.  

Consumer Service Hotline:1000
Business Customer Hotline:10086


General Terms & Conditions of hkcsl.com   |    Privacy Statement   |    csl Fair Use Policy   |    Regulatory Notices   |    General Terms & Conditions   |    Special Conditions   |    QoS Measures   |    Industry Code of Practice/Scheme   |    Careers
CSL Mobile Limited 香港移動通訊有限公司 2018 All Rights Reserved.The website is optimized for Internet Explorer 7 or above, and is best view with screen resolution of 1024x768.
   
 
   
Online Shop (Connection/Renewal)
The Club
Club SIM
Data Usage Calculator
Smartphone Workshop
Smartphone Encyclopedia
csl Facebook Page
csl YouTube Channel
csl Instagram