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Terms and Conditions
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Offer valid until further notice |
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Customers who purchase iPhone, shall check the device immediately if there is any damage. After the inspection, we will activate the device at shop immediately. Upon successful activation, device cannot be exchanged. If the device is delivered to you by courier, the above clause shall not apply and the packaging will be opened and the device will be activated before delivery. You must check immediately if there is any damage to the device and inform the courier staff of any damage; otherwise the device cannot be exchanged or returned.
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In consideration of us offering the above special offer, you agree to use auto pay arrangement for settling the bill via Credit Card. You agree and authorize us to instruct related Bank to debit the above credit card account directly for the respective service charges. We reserve the right to terminate the mobile service if Customer terminates the auto pay arrangement.
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Customers shall visit Apple authorized service providers for iPhone repair service.
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(1) |
4G means 1) 600Mbps, which is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations and 2) 1Gbps, which is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each and one section of 10MHz 4G spectrum, which is only available to designated locations in Mong Kok and Causeway Bay. Use of a compatible device is required. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
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(2) |
Device Connection: You are required to subscribe to this Service Plan and designated Value Added Service(s) of not less than $39 (if applicable) per month simultaneously for a designated Commitment Period . If your selected VAS is terminated or cancelled at any time within the Commitment Period, you will have to select another VAS so that the total monthly fee of VAS subscribed by you shall not be less than $39 (if applicable) per month. Prepayment (amount depending on your chosen device and Service Plan subscription) is required and the prepayment amount will be credited into your csl account by installments during the Commitment Period.
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(3) |
You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month.
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(4) |
Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
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(5) |
Local Thereafter Charge for MMS: $2 per MMS.
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(6) |
The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. Customer may choose to unsubscribe from mobile data service if necessary. However, the monthly fee will remain unchanged.
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(7) |
Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
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(8) |
Unless otherwise specified, Service Plan included usage applies to local use only.
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(9) |
Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute.
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(10) |
When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.
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(11) |
Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.
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(12) |
Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. 1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. However, the actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please refer to http://e.hkcsl.com/wifi. |
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(14) |
For smartphone workshop details, please visit https://www.hkcsl.com/tc/smartphone-workshop/. |
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(15) |
Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visit www.theclub.com.hk . |
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(16) |
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(17) |
Handset sanitizing service is subject to Terms and Conditions. Please visit any csl shops and ask our staff for details. The product/service is supplied by third parties. The purchase or consumption of those Products/Services shall be at the Customer’s own risk and CSL shall not be liable for any personal injury or property damage suffered by the users. For more details, please visit https://www.hkcsl.com/tc/csl-anti-epidemic/. |
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(18) |
A guaranteed favorable birthday trade-in price of HK$500 is offered during his/her birthday month, or within 30 days after his/her birthday Such a customer will get HK$500 in addition to the daily offer price shown at any csl store or trade-in counter (HK$500 will be given as a monthly service fee rebate in respect of a handset connection service plan subscription). The trade-in price is benchmarked with major mobile device chainstores (20 or more outlets). This trade-in price is for designated handset/tablet models only. In order to qualify for the offer, a customer is required to show a valid identification document to verify his/her birthday month. Each customer is entitled to the offer one time only during his/her birthday month each year. The above-mentioned offer is applicable only to trade-in handsets in conjunction with purchase of a handset/tablet with or without handset connection service plan subscription at a suggested retail price of more than HK$2,000 (not applicable to Xiaomi or Apple products). The additional HK$500, after handset connection service plan subscription, will be credited to your csl account to appear in the second bill statement following subscription. The offer is neither transferable nor redeemable for cash. It cannot be used in conjunction with other promotional offers and is subject to Terms & Conditions. Please direct any inquiries to our sales staff.
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(19) |
Top-up Data Package
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The Top-up Data Package is applicable to selected Service Plan(s) only.
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The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription.
Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month.
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The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package.
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We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute.
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(20) |
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(21) |
Respective Value-Added Services are applicable to designated handset models/OS.
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(22) |
Piggy Bank Data Carry Forward Service: Piggy Bank Service is applicable to subscribers of designated Ultra Speed service plan users (including SIM/handset service plans, Multi-User Service Plans and iPhone/ iPad Service Plans. This service is not applicable to all complimentary SIM service plan (including but not limited to Free Tap & Go SIM card with 12 months/6 months SIM connection $298 or above / Handset connection $548 or above and Nevigator complimentary SIM service plans), Ultra Speed service plan with 6 months commitment periods, Pet Tracking Service Package and SmartBand Tracking Service Package. - The monthly service fee is $48 for subscription to a commitment period. Customer must subscribe to the commitment period aligning with the service plan. Upon subscription to this service, any remaining local data entitlement will be carried forward to the next billing month up to the end of the commitment period of your Service Plan. All remaining local data entitlement will be forfeited upon thereafter. - Free-to-Go customers can also subscribe to Piggy Bank Service at a monthly fee of $68 and maximum local data entitlement balance to be carried forward is 30GB. - If you change your service plan, all remaining local data entitlement will be forfeited. - Piggy Bank Service is not among the designated VAS for selection in respect of Handset Plan subscription (if applicable). - You can terminate Piggy Bank Service by giving us at least 30 days' prior notice all remaining local data entitlement will be forfeited without any compensation. |
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(23) |
he Capacity Data Package is subject to the terms and conditions of your Mobile Service Agreement with CSL Mobile Limited (“CSL”) and these Special Terms and Conditions. When the monthly Mobile Data usage reaches the data entitlement of your monthly service plan, you can continue to use the Mobile Data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your service experiences may be affected. For details, please refer to https://www.hkcsl.com/tc/capacity-pass/ |
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(24) |
Mainland China Data Roaming Package:
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The Service is available to selected personal account customers of designated csl service plan subscriptions who have activated IDD, roaming service and subscribe to Data Roaming Day Pass service. It is subject to related Terms and Conditions. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Mainland China Data Roaming Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
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The Service is not applicable to Greater China Service Plan, China-HK-Macau Service Plan, Student Service Plan, Data only Service Plan and the service plans not support the data roaming service.
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Required subscribe to designated service plan and subscribe a minimum commitment period of 24, 30 or 36 months (“Commitment Period”).
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The Service included usage applies to use in Mainland China only.
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i) if customers have Mainland China Data Roaming Package that included usage is “1GB/2GB/5GB per month”, any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month; or ii) if customers have Mainland China Data Roaming Package that included usage is “10GB (24months)”, the included usage is applicable to the Commitment Period. Any unused usage will be forfeited at the end of Commitment Period.
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This Service included usage will take priority in deduction of data roaming usage in Mainland China. Customer may choose use other Roaming Package (if any) or Data Roaming Day Pass for continued use of data roaming service (roaming charges apply). For service details and charges of Data Roaming Day Pass, visit http://e.hkcsl.com/datapass-e .
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If customers have both Mainland China Data Roaming Package (included shareable and non-shareable) and Greater China Data Roaming Package, data roaming usage in Mainland China will be deducted from non-shareable Mainland China Data Roaming Package first, then it will be deducted from Greater China Data Roaming Package. After that, it will be deducted from shareable Mainland China Data Roaming Package.
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Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non-transferable nor exchangeable for cash or other products/services.
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Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited (“CSL”) shall not be responsible for any such forfeiture.
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If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period.
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(25) |
"86-Easy" value–added service:You are required to complete the registration of the "86-Easy" value-added service (“this Service”) via the csl mobile app (“Mobile App”). When you subscribe to this Service, you will be randomly allocated a China mobile number (“PRC Mobile Number”).This PRC Mobile Number cannot be ported-out to other mobile operator. You can receive Short-Message-Services (“SMS”) via your designated PRC Mobile Number and send SMS to the applicable service provider(s) in mainland China and mobile numbers provided by the mobile service providers in mainland China on the Mobile App. The applicable service provider(s) in mainland China may be subject to change from time to time. Please call our customer service hotline at 28881010 for details. You are required to subscribe this Service by paying the relevant Charges for the designated Commitment Period (if applicable). If you choose to terminate this Service before the expiry of the Commitment Period, you will be required to pay an early termination charge equivalent to the sum of the monthly fees of this Service for the remaining months of your Commitment Period. This Service can only be used via your Mobile App. Maximum storage of SMS in Mobile App Inbox is 200. Basic Sent SMS Monthly Quota is 10, monthly cycle will be reset by 1st day of each month. No more SMS can be sent out once quota has been fully used or SMS Storage is full. You are responsible for deleting and backing-up your SMS in Inbox anytime. We are not liable for any loss or irretrievable SMS. When this Service is terminated, the assigned China PRC Mobile Number will be regarded as surrendered by you with immediate effect. Moreover, you will not be able to view or retrieve any SMS from the Mobile App. CSL Mobile Limited reserves the right to revise these Terms and Conditions without prior notice. In case of dispute, the decision of CSL Mobile Limited shall be final and binding.)
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(26) |
The Restart Handset Switching Service (the “Service”) allows you to switch your designated registered device for a replacement device during the Service period. You may switch up to two (2) times during each 12-month rolling period during the Service period. For the avoidance of doubt, no request for a switch will be accepted if you have made 2 switches within the 12 months immediately before your request. The Replacement Device does not come with the original packaging or any accessories. It is not guaranteed that the Replacement Device is of the same model or colour as your registered device. During the Service period by paying to Reconnects a fee (“Switch Fee”) of 28% of the suggested retail price of your registered device prevailing at the time of your service application at csl store. You will also be required to pay a monthly subscription fee (as set out in the application form) for the Service. Further requirements apply. Please see the “How to effect a switch” section in the Reconnects Terms. The free 2 months monthly fee of the Restart service is only applicable to Hong Kong ID card or passport holders who subscribe designated device connection service plan and the Service with 24 months or above commitment period. An MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month applies to all service plans. The Free 2 months Restart offer will be free on the 6th and 12th month. Promotion period start from now – 31 July 2020. The Replacement Device is supplied and delivered to you by Reconnects. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied). The General Terms and Conditions of CSL apply www.hkcsl.com.hk/c/restart to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service. |
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(27) |
Get Apple TV+ for a year for free when you purchase a new iPhone SE. After free trial, the customer agrees to continue subscribe on monthly basis at HK$38 per month. One subscription per Family Sharing group, for up to six family members. Offer good for 3 months after eligible device activation, starting November 1, 2019. Plan automatically renews until cancelled. Restrictions and other terms apply. For details, please visit https://www.apple.com/hk/apple-tv-plus/ 。 |
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(28) |
Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, we reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.hkcsl.com or visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute.
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