Payment

Payment

  1. How do I pay my bill?
 
  2. How do I apply for Autopay and how long will the process take?
 
  3. When is my payment-due date?
 
  4. If I want to pay my bill at 7-Eleven, how do I obtain a printed bar code?
 
  5. How can I get service reinstated after outgoing calls were barred or service was suspended because of non-payment?
 
1. How do I pay my bill?
  You can pay your bill in a number of different ways, please click here!  
2. How do I apply for Autopay and how long will the process take?
  (i) For credit card autopay:
You can apply by calling our 24-hour csl Consumer Service Hotline on 1000 or Business Customer Hotline on 10088 or by visiting any csl shop/csl Customer Service Center in person. The new payment method will start from the next bill date. If the cardholder is not the registered csl account person, please complete the "csl Autopay via Credit Card – Direct Debit Authorization" form (click here to download).
 
  (ii) For bank account autopay:
Simply complete the "csl Autopay Service – Direct Debit Authorization" form (click here to download) , and return to your own bank for processing. This normally takes around 4 to 6 weeks.
 
3. When is my payment-due date?
  Your payment-due date is shown on your bill/eBill and is the last date on which you should pay. If payment is made by mailing a crossed check, you are recommended to allow 3 working days for posting.  
4. If I want to pay my bill at 7-Eleven, how do I obtain a printed bar code?
  Your can print the eBill at csl’s website or print a payment slip at csl shop Payment Kiosks. Click here for csl shop address, those marked with ^ are shops with Payment Kiosk.  
5. How can I get service reinstated after outgoing calls were barred or service was suspended because of non-payment?
  Continuity is provided by auto-reconnecting service within 1 to 2 working days, if we receive payment within 30 days of suspension. If you wish to resume service urgently after payment has been made, you can:
i) Login to "My Account" at csl’s website. After clicking "Login", you will see the screen below. Simply follow the instructions to resume outgoing call service (applicable only to cases in which outgoing calls have been barred). 

 
  ii) Alternatively, you can call our Consumer Service Hotline 1000 or Business Customer Hotline 10088 for service reconnection by quoting your payment reference code.  

Consumer Service Hotline:1000 
Business Customer Hotline:10086


Online Shop
The Club
Club SIM
Data Usage Calculator
Smartphone Workshop
Smartphone Encyclopedia
csl Facebook Page
csl YouTube Channel
csl Instagram