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AppleCare+ for iPad


Every iPad comes with one year of hardware repair coverage through its one-year limited warranty and up to 90 days of complimentary technical support. AppleCare+ extends your iPad, Apple Pencil, and Apple‑branded iPad keyboard coverage to two years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months. Each incident is subject to a service fee of HK$348 for iPad and HK$228 for Apple Pencil or Apple‑branded iPad keyboard1.

 

One stop for support


Because Apple designs iPad, iPadOS, and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single calll2.

  • Priority access to Apple experts by chat or phone
  • Carry-in repair3: Take your iPad to an Apple Store or other Apple Authorized Service Provider
  • Express Replacement Service: We'll ship you a replacement device so you don't have to wait for a repair

 

Hardware coverage


AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:

  • Your iPad
  • Battery1
  • Apple Pencil1
  • Apple‑branded iPad keyboard
  • Included USB cable and power adapter
  • Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of HK$348 for iPad and HK$228 for Apple Pencil or Apple‑branded iPad keyboard

Software support


Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:

  • Using iPadOS and iCloud
  • Connecting to wireless networks
  • Questions about FaceTime, Keynote, Numbers, Pages, and other Apple-branded iPad apps

 



Remarks:


1. Service coverage is available only for iPad, its original included accessories, one compatible Apple Pencil, and one compatible Apple‑branded iPad keyboard used with your iPad for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80 percent of their original capacity, and (iii) up to two incidents of accidental damage from handling of your iPad, Apple Pencil, and Apple‑branded iPad keyboard every 12 months, each incident being subject to a service fee of HK$348 for iPad and HK$228 for Apple Pencil or Apple‑branded iPad keyboard. Any unused accidental damage incidents will expire and you will get two more accidental damage incidents to use within the next 12 months of continued coverage. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. Express Replacement Service may be unavailable or delayed if Apple has reasonable suspicion that the terms of the AppleCare service plan have been violated. See terms for full details.
2. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3. Availability of each option depends on the country or region in which service is requested and location of Apple Authorized Provider. Service coverage may be subject to certain restrictions.
4. AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. In Hong Kong, Apple Asia Limited (“Apple”) is the obligor in relation to all obligations under this Plan apart from the accidental damage from handling coverage. For the accidental damage from handling coverage, AIG Insurance Hong Kong Limited (AIG HK) is the insurer under this Plan pursuant to a master agreement between Apple and AIG HK, under which such coverage is included as part of the Plan. Apple purchases this coverage from AIG HK as counterparty to the master agreement. Apple is not a licensed insurance agent and does not provide any advice in relation to the insurance coverage provided by AIG HK under the Plan. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms.
AppleCare+


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