Tips on change of service
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Payment method
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Tap & Go bill payment service – please re-register with your first bill showing the new 14-digit account number via Tap & Go mobile app
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Bank autopay – we will arrange for re-registration of the new 14-digit account number using your same bank account. Depending on the bank’s policy, an administration charge may be levied for re-registration. Please contact your bank directly for details.
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Credit card autopay – we will arrange for re-registration of the new 14-digit account number using the same credit card number, so no action needs to be taken by you.
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PPS payment – please re-register for PPS payment using the new 14-digit account number under the “57” merchant code and choose “02: csl” as bill type when paying your bill. You are also required to re-register the new 14-digit account number in respect of your instructions for recurring payment, if applicable.
Payment method |
Merchant name/payee name |
Bill type |
PPS |
CSL Mobile Limited
(merchant code: 57) |
02: csl |
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Other payment methods – please settle your bills using the new 14-digit account number according to the following merchant name/payee name and bill type:
Payment method |
Merchant name/payee name |
Bill type |
ATM (HSBC/HangSeng) |
CSL Mobile Limited |
02: csl |
Jetco |
PCCW |
- |
Check by post to GPO Box 11253 |
CSL Mobile Limited |
- |
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Payment slips – if you have a 7-Eleven cash payment slip, you can visit one of our csl shops to re-print the payment slip using your new 14-digit account number.
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Self-service features that may be affected:
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My HKT website (http://cs.hkt.com) and My HKT app include:
- View bill image
- Change bill & contact information
- View unbilled service usage
- View service plan details
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csl website (www.hkcsl.com) and csl mobile site (m.hkcsl.com): My Account services
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csl app: All app features
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USSD code dial-in service includes:
- Re-activate roaming (#143*01#)/suspend roaming (*143*01#)
- Unbilled usage inquiry (*138/*139)
- Create/reset password (*111)
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