Data Roaming Pass

Download:

Mainland China & Macau Data Roaming Monthly Plan

Step 1Login csl app. Go to “My Page”
then select “Roaming”

Step 2Select “Purchase Roaming Pass Package”

Step 3Select Roaming Destination

Step 4Select number of days

Step 5Confirm Selected Package

Step 1Login csl app. Go to “My Page” then select “Roaming”

Step 2Select “Check Balance”

Step 3Select “More” on “Account balance”

Step 4“Charged Records” & “Usage History” available for review

Step 1Login csl app. Go to “My Page” then select “Roaming”

Step 2Select “Activate Data Roaming Package”

Step 3Select “How to use”

Step 4Activation details of Roaming Pass

Step 1Login csl app. Go to “My Page” then select “Roaming”

Step 2Select “Activate Data Roaming Package”

Step 3Select “Activate” on “Data Roaming Pass”

Step 4Select the Pass to be activated. Charges for the pass activation will be shown

Step 5Confirm Roaming Pass activation

To enjoy 5G roaming service, you must:
- Enable csl 5G service
- Enable IDD, Roaming & Data Roaming Pass service
- Use compatible device, updated to a designated version. Click here for details
- Use data roaming service in destination areas (e.g. Mainland China, Japan, South Korea and more.)
There is no additional charge for 5G data roaming service, which is the same as current Data Roaming Pass. If csl 5G customer that meets above conditions has applicable data roaming packages in the designated destinations (including Data Roaming Pass Promotion Package, Data Roaming Pass Monthly Plan, Voice & Data Roaming Pass Monthly Plan, Mainland China Data Roaming Package & Greater China Data Roaming Package etc.), you can also experience 5G data roaming services when using these packages.
5G data roaming service is available in Mainland China, Japan, South Korea and more (Please click here for more). Even if you are in a designated 5G roaming area, 5G service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network.
Data Roaming Pass provides worry-free roaming when using your mobile device near borders. It is the default that you will be asked to confirm the charge before data roaming begins.
No refund is given for unused data entitlement.
A day means 24 hour after first data roaming usage at the applicable pass destination.
If customer with other Data Roaming Passes, the one with earlier validity end date will take priority when data roaming usage is deducted.


Data Roaming Pass Monthly Plan (Auto-roll as No Contract Period Package right after Commitment Period):
1.	Data Roaming Pass Monthly Plan (the Service) is subject to the Special Terms and Conditions for the Data Roaming Pass. Please visit http://e.hkcsl.com/datapass for details;
a.	For service terms and condition related to the Commitment Period, please refer to the section of Data Roaming Pass Monthly Plan (Auto-roll as No Contract Period right after Commitment Period)
b.	For service terms and condition related to the Free-To-Go Period, please refer to the section of No Contract Period Data Roaming Pass Monthly Plan (after Commitment Period)
2.	The Service is available to selected personal account customers of csl who have activated IDD, roaming service, Data Roaming Pass service and subscribe to the Service for a commitment period of 24, 30 or 36 months ("Commitment Period").
	• Monthly fee $29 package includes: 20 roaming passes with 24 months commitment; 25 roaming passes with 30 months commitment; 30 roaming passes with 36 months commitment. • Monthly fee $39 package includes: 30 roaming passes with 24 months commitment; 38 roaming passes with 30 months commitment; 45 roaming passes with 36 months commitment. • Monthly fee $49 package includes: 40 roaming passes with 24 months commitment; 50 roaming passes with 30 months commitment; 60 roaming passes with 36 months commitment. • Monthly fee $69 package includes: 40 roaming passes with 24 months commitment; 50 roaming passes with 30 months commitment; 60 roaming passes with 36 months commitment.
3.	If customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Data Roaming Pass Monthly Plan, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
4.	The Data roaming passes shall only be valid within the Commitment Period unless they are otherwise extended in accordance with Clause 6 hereof.
5.	Upon expiry of the Commitment Period and unless you indicate to us otherwise by calling our hotline at 25123123 [at least 30 days ] before the end of the Commitment Period,
a.	the Service will be automatically rolled over into the [No Contract Period Roaming Pass Monthly Plan] (the “Free-to-Go Package”) on a monthly basis in accordance with the terms and conditions of the No Contract Period Package(http://e.hkcsl.com/datapass);
b.	We will charge the customer the original monthly fee (as in the Commitment Period) or the latest prevailing monthly fee per month for the No Contract Period Package until you terminate it by giving 30-day prior notice by calling our hotline at 25123123 ; and
6.	If the Service is rolled over into the No Contract Period Package in accordance with Clause 5 of, the validity of the Data Roaming Passes accrued during the Commitment Period of the Service (the “Initial Data Roaming Passes”) will be extended for one time for up to 12 months from its original expiry dates until the termination of the No Contract Period Package.By way of example, if your Initial Data Roaming Passes are due to expire on 31 December 2022, the new expiry date of your Initial Data Roaming Passes will be (i) 31 December 2023 or (ii) the date the Free-to-Go Package is effectively terminated (whichever is earlier).
7.	If customer with other Data Roaming Pass, the one with earlier validity end date will take priority when data roaming usage is deducted.
8.	If customer is using Greater China Plan or China-HK-Macau Service Plan, the Service will not be applicable to destinations covered by Greater China Plan or China-HK-Macau Service Plan
9.	The Service applicable to Data Roaming Pass (charges: $38-$178 per day). Applies to Mobile Data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this Service is 1GB per day, after which the data transmission speed will be capped at 512kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
10.	The Data Roaming Pass included in the Service will be charged extra fees (additional charge: $28 per day) once being activated in designated destinations and one Data Roaming Pass entitled in the Data Roaming Pass Monthly Plan will be deducted, applicable to
•	Roaming Zone C: Austria, Canada, Denmark, France, Germany, Gibraltar, Guam, Guernsey, Hawaii, Ireland, Italy, Jersey, Liechtenstein, Netherlands, Portugal, Puerto Rico, Rota, Saipan, Spain, State of Vatican City, Sweden, Switzerland, Tinian, United Kingdom, United States, US Virgin Islands
11.	Unless otherwise specified, Data Roaming Pass activation mode is default as automatic activation.
12.	Unless otherwise specified, when you confirm the use of Data Pass in the above destinations, you understand and agree that we will automatically charge at $28 per day and activate the new Data Roaming Pass at the end of the Data Roaming Pass until you leave that roaming destination.
13.	5G Data Roaming Service: 5G Data Roaming Service is only applicable to csl 5G service plan customers or csl service plan customers who are enabled to access to csl 5G network service. Customer must register and activate IDD, roaming service, Data Roaming Pass, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit http://e.hkcsl.com/5groamingareasen
14.	5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network.
15.	Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non- transferable nor exchangeable for cash or other products/services.
16.	Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited ("CSL") shall not be responsible for any such forfeiture.
17.	If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period.
18.	In the event of any discrepancies between Chinese and English versions, the English version shall prevail.

No Contract Period Data Roaming Pass Monthly Plan (after Commitment Period):
1.	The Service is subject to the Special Terms and Conditions for the Data Roaming Pass. Please visit http://e.hkcsl.com/datapass-e for details.
2.	The Service is available to selected personal account customers of csl who have activated IDD, roaming service, Data Roaming Pass service and subscribe to the Service for a commitment period of 24, 30 or 36 months ("Commitment Period").
3.	If customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Data Roaming Pass Monthly Plan, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
4.	The Service is available as a continued Free-To-Go subscription auto-roll after the Commitment Period from the designated Contracted Data Roaming Pass Monthly Plan.
5.	The roaming pass will be credited every month (according to the tariff schedule) and shall have 12 month validity from the date of provisioning.
	• Monthly fee $29 package will credit 2 roaming passes during the first of every 3 month (according to the tariff schedule) after commitment period. • Monthly fee $39 package will credit 3 roaming passes during the first of every 3 month (according to the tariff schedule) after commitment period. • Monthly fee $49 package will credit 4 roaming passes during the first of every 3 month (according to the tariff schedule) after commitment period. • Monthly fee $69 package will credit 4 roaming passes during the first of every 3 month (according to the tariff schedule) after commitment period.
6.	Customer can terminate the No Contract Period subscription by giving at least 30 days advance notice during the No Contract Period subscription period or [at least 30 days ] before the end of the Commitment Period,
7.	If customer with other Data Roaming Pass, the one with earlier validity end date will take priority when data roaming usage is deducted.
8.	If customer is using Greater China Plan or China-HK-Macau Service Plan, the Service will not be applicable to destinations covered by Greater China Plan or China-HK-Macau Service Plan
9.	The Service applicable to Data Roaming Pass (charges: HK$38- HK$178 per day). Applies to Mobile Data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this Service is 1GB per day, after which the data transmission speed will be capped at 512kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
10.	The Data Roaming Pass included in the Service will be charged extra fees (additional charge: $28 per day) once being activated in designated destinations and one Data Roaming Pass entitled in the Data Roaming Pass Monthly Plan will be deducted, applicable to
•	Roaming Zone C: Austria, Canada, Denmark, France, Germany, Gibraltar, Guam, Guernsey, Hawaii, Ireland, Italy, Jersey, Liechtenstein, Netherlands, Portugal, Puerto Rico, Rota, Saipan, Spain, State of Vatican City, Sweden, Switzerland, Tinian, United Kingdom, United States, US Virgin Islands
11.	Unless otherwise specified, Data Roaming Pass activation mode is default as automatic activation.
12.	Unless otherwise specified, when you confirm the use of Data Pass in the above destinations, you understand and agree that we will automatically charge at $28 per day and activate the new Data Roaming Pass at the end of the Data Roaming Pass until you leave that roaming destination.
13.	5G Data Roaming Service: 5G Data Roaming Service is only applicable to csl 5G service plan customers or csl service plan customers who are enabled to access to csl 5G network service. Customer must register and activate IDD, roaming service, Data Roaming Pass, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit http://e.hkcsl.com/5groamingareasen
14.	5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network.
15.	Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non- transferable nor exchangeable for cash or other products/services.
16.	Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited ("CSL") shall not be responsible for any such forfeiture.
17.	If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period.
18.	In the event of any discrepancies between Chinese and English versions, the English version shall prevail.


Mainland China & Macau Data Roaming Monthly Plan Terms & Conditions:
1.	Mainland China & Macau Data Roaming Monthly Plan (the Service) is available to selected personal account customers of csl who have activated IDD, roaming service, Data Roaming Pass service and subscribe to the Service for a commitment period of 24 or 36 months ("Commitment Period"). is subject to the Special Terms and Conditions for the Data Roaming Pass. Please visit http://e.hkcsl.com/datapass for details.
	• Monthly fee $59 package includes: 60GB Mainland China & Macau Data Roaming which applicable to mainland China and Macau only with 24 months commitment. • Monthly fee $59 package includes: 90GB Mainland China & Macau Data Roaming which applicable to mainland China and Macau only with 36 months commitment.
2.	If customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Mainland China & Macau Data Roaming Monthly Plan, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
3.	The Service applies to Mobile Data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service
4.	Upon expiry of the Commitment Period, all remaining entitlement will be forfeited and prevailing roaming rates will apply. For details, please visit http://e.hkcsl.com/datapass-e.
5.	After the customer has used up all roaming data of the service before expiry of the Commitment Period, the subsequent charges will be charged according to the then-current rate of Data Roaming Pass. For details, please visit http://e.hkcsl.com/datapass-e.
6.	If customer with Mainland China & Macau Data Roaming Monthly Plan, Volume Data Roaming Pass, Data Roaming Pass Package and other Data Roaming Pass entitlement, the data roaming usage will be deducted from Mainland China & Macau Data Roaming Monthly Plan, then it will be deducted from the Volume Data Roaming Pass with earlier validity end date first, then it will be deducted from the data roaming pass with earlier validity end date.
7.	If customer is using Greater China Plan or China-HK-Macau Service Plan, the Service will not be applicable to destinations covered by Greater China Plan or China-HK-Macau Service Plan.
8.	Unless otherwise specified, the activation mode of roaming data of the Service is default as automatic activation.
9.	5G Data Roaming Service: 5G Data Roaming Service is only applicable to csl 5G service plan customers or csl service plan customers who are enabled to access to csl 5G network service. Customer must register and activate IDD, roaming service, Data Roaming Pass, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit http://e.hkcsl.com/5groamingareasen.
10.	5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network.
11.	Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non- transferable nor exchangeable for cash or other products/services.
12.	Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited ("CSL") shall not be responsible for any such forfeiture.
13.	If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period.
14.	CSL reserves the right to terminate or amend these offers and terms and conditions at any time without notice.
15.	In case of any dispute, the decision of CSL is final.
16.	In the event of any discrepancies between Chinese and English versions, the English version shall prevail.

Purchased Data Roaming Pass Package
1.	Data Roaming Pass Package – Mainland China & Macau 14 passes provides 14 Data Roaming Pass applicable to mainland China and Macau only.
2.	Data Roaming Pass Package – Europe 32 Destinations 10 / 14 passes provides 10 / 14 data roaming passes applicable to Austria, Belgium, Croatia, Czech, Denmark, Estonia, Finland, Aland Island, France, Germany, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherland, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK and State of Vatican City only.
3.	Data Roaming Pass Package – Europe, Africa & Middle East 46 Destinations 10 / 14 passes provides 10 / 14 data roaming passes applicable to Austria, Belgium, Bosnia, Bulgaria, Croatia, Czech, Denmark, Egypt, Estonia, Finland, Aland Island, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Netherland, Norway, Palestine, Poland, Portugal, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, UK and State of Vatican City only.
4.	Data Roaming Pass Package – USA & Canada 10 / 14 passes provides 10 / 14 Data Roaming Pass applicable to USA, Canada, Guam, U.S. Virgin Islands and Puerto Rico only.
5.	Data Roaming Pass Package – Asia 3/7/14 passes provides 3/7/14 data roaming passes applicable to Mainland China, Macau, Taiwan, Singapore, Malaysia, Thailand, Japan, South Korea, Vietnam, Australia and New Zealand.
6.	Data Roaming Pass Package is available to selected personal account csl customers who have activated IDD & Roaming service and activated Data Roaming Pass service. It is subject to the Special Terms and Conditions for the Data Roaming Pass, please visit http://e.hkcsl.com/datapass-e for details. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Data Roaming Pass Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
7.	Data Roaming Pass Package applicable to Data Roaming Pass and applies to Mobile Data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, Bit Torrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this Service is 500MB per day, after which the data transmission speed will be capped at 512kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
8.	Data Roaming Pass Package is can only be subscribed in Hong Kong. Data Roaming Pass Packages remains valid for 3 months (“Validity Period”). All remaining entitlement will be forfeited upon expiry of Validity Period and prevailing roaming rates will apply.
9.	If Customer has used up all entitlement of this Package, customer can enjoy the Data Roaming Pass on a pay as you go basis at the following discounted prices during the Validity of this Package : Roaming Zone A/B: $28 per pass; Roaming Zone C: $69 per pass. Terms and conditions apply, please refer to the Special Terms and Conditions for the Data Roaming Pass (http://e.hkcsl.com/5groamingareasen) for details. Data Roaming Pass is charged on a per SIM card, per day, per applicable data roaming pass destination. A day means 24 hour after first data roaming usage at the applicable data roaming pass destination. Unless otherwise specified, when you confirm the use of Data Roaming Pass in the roaming destinations, you understand and agree that we will automatically activate the new Data Roaming Pass at the end of the Data Roaming Pass until you leave that roaming destination. Destinations of Roaming Zone:
	• Roaming Zone A: Mainland China and Macau • Roaming Zone B: Australia, Cambodia, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam • Roaming Zone C: Austria, Canada, Denmark, France, Germany, Guam, Guernsey, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Netherland, Portugal, Puerto Rico, Spain, Sweden, Switzerland, UK, USA, US Virgin Islands and State of Vatican City Upon expiry of Validity Period, Customer will be charged according to the then-current rate of Data Roaming Pass. For details, please visit http://e.hkcsl.com/5groamingareasen
10.	Upon customers subscribe to Data Roaming Pass Package, CSL Mobile Limited (“CSL”) will send them a Short-Message-Service (“SMS”) to confirm the activation of Data Roaming Pass Package and advise the customers that they could set up the roaming preference for their data roaming needs via the csl service app.
11.	If customer with Data Roaming Pass Package and other Data Roaming Pass entitlement, the one with earlier validity end date will take priority when data roaming usage is deducted.
12.	Unless otherwise specified, Data Roaming Pass Package cannot be used in conjunction with any other discount, offer or promotion and is neither non-transferable nor exchangeable for cash or other products/services.
13.	Unless otherwise specified, Data Roaming Pass activation mode is by default set as automatic activation.
14.	5G Data Roaming Service: 5G Data Roaming Service is only applicable to csl 5G service plan customers or csl service plan customers who are enabled to access to csl 5G network service. Customer must register and activate IDD, roaming service, data roaming pass, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit http://e.hkcsl.com/5groamingareasen
15.	5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network.
16.	Customers who terminate their mobile service accounts before expiry of Validity Period shall be deemed to have forfeited any such entitlement, and CSL shall not be responsible for any such forfeiture. CSL reserves the right to terminate or amend these offers and terms and conditions at any time without notice.
17.	In case of any dispute, the decision of CSL is final.
18.	In the event of any discrepancies between Chinese and English versions, the English version shall prevail.


Data Roaming Pass Special Terms and Conditions for the Data Roaming Pass (“Service”) by CSL Mobile Limited (“we/ our”)
1.	The service consists of three types of data roaming services: i) Data Roaming Pass, ii) Premium Data Roaming Pass and iii) Top-up Pass.
i)	Data Roaming Pass which is charged from $38-$178, divides applicable destinations into Macau (Zone M), Mainland China (Zone A), Major destinations in APAC (Zone B), Major destinations in Europe & US (Zone C) and Other data roaming pass destinations (Zone D), on a per SIM card, per day, per applicable data roaming pass destination. A day means 24 hour after first data roaming usage at the applicable data roaming pass destination. Unless otherwise specified, when you confirm the use of Data Roaming Pass in the roaming destinations, you understand and agree that we will automatically activate the new Data Roaming Pass at the end of the Data Roaming Pass until you leave that roaming destination. We will deduct the purchased Data Roaming Pass (if any) according to the region you are in or charge according to the destination. For the coverage and charges of data roaming pass details, please visit http://e.hkcsl.com/datapass-e.
ii)	Premium Data Roaming Pass which is charged from $58-$198, divides applicable destinations into Macau (Zone M), Mainland China (Zone A), Major destinations in APAC (Zone B), Major destinations in Europe & US (Zone C) and Other data roaming pass Destinations (Zone D), on a per SIM card, per day, per applicable data roaming pass destination. A day means 24 hour after first data roaming usage at the applicable data roaming pass destination. Unless otherwise specified, when you confirm the use of Data Roaming Pass in the roaming destinations, you understand and agree that we will automatically activate the new Data Roaming Pass at the end of the Data Roaming Pass until you leave that roaming destination. We will deduct the purchased Data Roaming Pass (if any) according to the region you are in or charge according to the destination. For the coverage and charges of data roaming pass details, please call our customer service hotline at 25 123 123.
iii)	Top-up Pass, which divides destinations not applicable to Data Roaming Pass into Non data roaming pass destinations (Zone E) and Maritime / Satellite Roaming (Zone F), is charged on a per SIM card, per zone basis which the mobile data roaming service will be valid for 14 days after starting to use the data roaming service and customer needs to top-up and pay for additional Top-up Pass fee in order to continue the mobile data roaming service from Applicable Destinations. For the coverage and charges of Top-up Pass, please visit http://e.hkcsl.com/datapass-e.
2.	“STD” stands for Specified Time Difference and is the time difference between Hong Kong and the Data Roaming Pass Applicable Roaming Destinations of the Service with reference to “Coordinated Universal Time” (UTC) standard. For those Data Roaming Pass Applicable Roaming Destinations that have multiple UTC, time zones and/or observe daylight saving, only one STD will apply as set out on our website. For STD, please visit www.hkcsl.com for details.
3 i)	The service of Data Roaming Pass (charges: $38-$178 per day) applies to Mobile Data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this service is 1GB per day, after which the data transmission speed will be capped at 512kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
ii)	The service of Premium Data Roaming Pass (charges: $58-$198 per day) applies to Mobile Data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream) or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers.The Mobile Data roaming available for this service is 2GB per day, after which the data transmission speed will be capped at 512kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
4.	This Service is only available to selected Personal Account customers. By subscribing to the Service, you understand and agree that you may only use the Services via the Applicable Roaming Operators of the selected Applicable Roaming Destinations as set out above or as from time to time updated on our website at www.hkcsl.com.
5.	You understand and agree that once you have subscribed to the Service, we will base on your preference when you use the Roaming Service at the Roaming Destinations, we will send the respective SMS to you whenever applicable.
6.	If the Data Roaming Pass and the Top-up Pass are selected simultaneously covering the same Zones, the Data Roaming Pass will take priority in deduction of data roaming usage. If you use Mobile Data roaming in any Non-Applicable Data Roaming Pass Destinations (Zone E or Zone F) or with non-Applicable Data Roaming Pass Operators, you will be charged the rate as per Top-up Pass and the charging unit is charged at per MB basis.
7.	5G Data Roaming Service: 5G Data Roaming Service is only applicable to csl 5G service plan customers or csl service plan customers who are enabled to access to csl 5G network services. Customer must register and activate IDD, Roaming and Data Roaming Pass service, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit http://e.hkcsl.com/5groamingareasen
8.	5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network.
9.	You understand and agree that once you have subscribed to the Service, you must pay the fee upon your use of Mobile Data roaming at the Applicable Roaming Destinations or Non-Applicable Roaming Destinations. While you are roaming in an Applicable Roaming Destination, there may be situations (eg: over spilling of radio signals from a destination geographically located near the Applicable Roaming Destination) where you may be automatically switched to roam on a different destination’s network with stronger radio signal (“Other Network”).
10.	The actual experience of the Service will be affected depending on where you roam and the roaming operator you roam with.
11.	We reserve the right to change the Service and these terms and conditions at any time without prior notice. All matters and disputes will be subject to our final decision.
12.	The Service is subject to the terms and conditions of our Mobile Service Agreement and the terms and conditions of any third party suppliers.

Volume Data Roaming Pass Package Terms & Conditions:
1.	Volume Data Roaming Pass Package – Mainland China & Macau 30-Day 1GB / 6GB / 10GB provides 1 data roaming pass with 1GB / 6GB / 10GB data roaming applicable to mainland China and Macau only (Allows to use for 30 days continuously upon the activation date of data roaming pass).
2.	Volume Data Roaming Pass Package – Key APAC Destinations 30-Day 6GB / 10GB provides 1 data roaming pass with 6GB / 10GB data roaming applicable to Australia, Cambodia, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam only (Allows to use for 30 days continuously upon the activation date of data roaming pass).
3	Volume Data Roaming Pass Package – Key Europe & Americas Destinations 30-Day 10GB / 15GB provides 1 data roaming pass with 10GB /15GB data roaming applicable to Austria, Canada, Denmark, France, Germany, Gibraltar, Guam, Guernsey, Hawaii, Ireland, Italy, Jersey, Liechtenstein, Netherlands, Portugal, Puerto Rico, Rota, Saipan, Spain, State of Vatican City, Sweden, Switzerland, Tinian, United Kingdom, United States and US Virgin Islands only (Allows to use for 30 days continuously upon the activation date of data roaming pass).
4.	Volume Data Roaming Pass is available to selected personal account csl customers who have activated IDD & Roaming service and activated Data Roaming Pass service. It is subject to the Special Terms and Conditions for the Volume Data Roaming Pass, please visit http://e.hkcsl.com/datapass-e for details. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Volume Data Roaming Pass Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
5.	Volume Data Roaming Pass applies to Mobile Data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, Bit Torrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. Please note the actual speed and usage experience depends on applicable roaming networks and the actual speed and network experience will be affected by Internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software, usage levels and other factors. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
6.	Volume Data Roaming Pass Package can only be subscribed in Hong Kong. Volume Data Roaming Pass Package remains valid for 3 months from the date of subscription (“Validity Period”). All remaining entitlement will be forfeited upon expiry of Validity Period and prevailing roaming rates will apply.
7.	If customer has used up 6GB / 10GB entitlement of Volume Data Roaming Pass Package, customer needs to use a new data roaming pass or a new Volume Data Roaming Pass package to continue using roaming data. If customer would like to purchase a data roaming pass, customer can enjoy the Data Roaming Pass on a pay as you go basis at the following discounted prices during the Validity of this Package: Roaming Zone A/B: $28 per pass; Roaming Zone C: $69 per pass. Terms ana conditions apply, please refer to the Special Terms and Conditions for the Data Roaming Pass: http://e.hkcsl.com/datapass-e for details. Data Roaming Pass is charged on a per SIM card, per day, per applicable data roaming pass destination. A day means 24 hour after first data roaming usage at the applicable data roaming pass destination. Unless otherwise specified, when you confirm the use of Data Roaming Pass in the roaming destinations, you understand and agree that we will automatically activate the new Data Roaming Pass at the end of the Data Roaming Pass until you leave that roaming destination. Destinations of Roaming Zone: •Roaming Zone A: Mainland China and Macau •Roaming Zone B: Australia, Cambodia, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam •Roaming Zone C: Austria, Canada, Denmark, France, Germany, Gibraltar, Guam, Guernsey, Hawaii, Ireland, Italy, Jersey, Liechtenstein, Netherlands, Portugal, Puerto Rico, Rota, Saipan, Spain, State of Vatican City, Sweden, Switzerland, Tinian, United Kingdom, United States, US Virgin Islands Upon expiry of 3 months Validity Period, if customer has used up all entitlement of Volume Data Roaming Pass Package, customer will be charged according to the then-current rate of Data Roaming Pass. For details, please visit http://e.hkcsl.com/5groamingareasen
8.	Upon customers subscribe to Volume Data Roaming Pass Package, CSL Mobile Limited (“CSL”) will send them a Short-Message-Service (“SMS”) to confirm the activation of Volume Data Roaming Pass Package and advise the customers that they could set up the roaming preference for their data roaming needs via the csl service app.
9.	If customer with Volume Data Roaming Pass, Data Roaming Pass Package and other Data Roaming Pass entitlement, the data roaming usage will be deducted from the Volume Data Roaming Pass with earlier validity end date first, then it will be deducted from the data roaming pass with earlier validity end date.
10.	Unless otherwise specified, Volume Data Roaming Pass Package cannot be used in conjunction with any other discount, offer or promotion and is neither non-transferable nor exchangeable for cash or other products/services.
11.	Unless otherwise specified, Volume Data Roaming Pass activation mode is default as automatic activation.
12.	5G Data Roaming Service: 5G Data Roaming Service is only applicable to csl 5G service plan customers or csl service plan customers who are enabled to access to csl 5G network service. Customer must register and activate IDD, roaming service, data roaming pass, and use designated compatible 5G device with specified system version in order to use 5G roaming in designated areas with designated networks. For details, please visit http://e.hkcsl.com/5groamingareasen.
13.	5G Data Roaming service may not completely cover all locations within the periphery, depending on performance of 5G networks run by local operators. Roaming service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G network.
14.	Customers who terminate their mobile service accounts before expiry of Validity Period shall be deemed to have forfeited any such entitlement, and CSL shall not be responsible for any such forfeiture. CSL reserves the right to terminate or amend these offers and terms and conditions at any time without notice.
15.	In case of any dispute, the decision of CSL is final.
16.	In the event of any discrepancies between Chinese and English versions, the English version shall prevail.

Send to a friend