We have been made aware that some csl customers have received phone-based voice messages purportedly from “HKT” or “CSL Mobile”, claiming that their mobile services or accounts are under abnormal situation and will be suspended. The customers concerned were asked to provide personal information by pressing handset buttons according to instructions given.
PLEASE NOTE: csl HAS NOTHING TO DO WITH THESE BOGUS PHONE MESSAGES.
We would NEVER request such personal information from customers about mobile accounts by alleged abnormal operations of their mobile services. Neither would we send voice messages about mobile service suspension in this way.
If you have received a suspicious phone call claiming to be from csl or HKT, please report it by emailing customerservice＠hkcsl.com.
If you have any inquiries, please call our hotline on 25 123 123.