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|For charges and service details of Data Roaming Day Pass, please click here.|
|Special Terms and Conditions for the In-flight Day Pass for aircraft roaming service- Data Roaming Day Pass (“Service”) by CSL Mobile Limited (“we/ our”)|
|1. The In-flight Day Pass for aircraft roaming service (“In-flight Day Pass”) is charged, on a per SIM card, per day, per Applicable aircraft roaming network. You can use this Service to send/receive emails, text or browse the internet. A day means 24 hours after your first data roaming usage at the aircraft roaming network included in the Service. For the supported airline, please visit the applicable link for the details.|
|2. “In-flight Day Pass” is only available to selected Personal Account csl service plan customers who have activated IDD and roaming service and Data Roaming Day Pass. By subscribing to Data Roaming Day Pass, you understand and agree that you may only use this service via the Applicable Roaming Operators of the selected Applicable Aircraft Roaming Networks as set out above or as from time to time updated on our website at https://www.hkcsl.com/en/.|
|3. In some cases, the In-flight Day Pass discounted amount (“Amount”) may be awarded to a customer in the form of a rebate eight weeks after expiry of the promotion period, and will appear in the customer’s mobile service account. Upon the Amount rebate, customers should be the active subscribers of csl service plan. Otherwise, the Amount will be forfeited immediately without any prior notice. We shall not be liable to any party nor any lost incurred for the forfeiture of the Amount.|
|4. When the plane is taking-off or landing, you cannot use mobile phone service in-flight. After the cabin crew announces that mobile phones can be used, you will be advised to switch on your phones then they will be automatically logged-on the available aircraft roaming network.|
|5. The aircraft roaming networks support 3G (AeroMobile) and HSPA (OnAir). The data speed of in-flight Day Pass may vary depending on different devices and the air travel regulations. You are advised to disable any automatic software updates on smartphones, tablets or laptops as these updates may take up a large bandwidth of your connection, hence slowing down data roaming speed. You are also advised not to make phone call in-flight as this may disturb other passengers. Please be considerate if you have to make / receive a call.|
|6. If you are taking more than one flights and the flights are supported by the SAME aircraft roaming network within the Day Pass (24 hours upon usage), ONE Day Pass will be charged. If you are taking more than one flight and the flights are supported by the Different aircraft roaming networks within a Day Pass (24 hours upon usage), TWO Day Passes will be charged. So on and so forth.|
|7. Unless otherwise specified, the Promotion cannot be used in conjunction with any other discount, offer or promotion and in non-transferable nor exchangeable for cash or other products/services.|
|8. We reserve the right to change the Service and these terms and conditions at any time without prior notice. All matters and disputes will be subject to our final decision.|
|9. The Service is subject to the terms and conditions of our Mobile Service Agreement and the terms and conditions of any third party suppliers.|
|Aer Lingus||Air Italy|
|Asiana Airlines||Biman Bangladesh Airlines|
|Malaysia Airlines||Malindo Air|
|Qatar Airways||SAS Scandinavian Airlines|
|TAP Air Portugal||Turkish Airlines|
|Uzbekistan Airways||Virgin Atlantic|
For details, please refer to below website:
|Azerbaijan Airlines||Azul Airlines|
|Air France||British Airways|
|Hong Kong Airlines||Iberia|
|Oman Air||Philippine Airlines|
|Qatar Airways||Royal Brunei Airlines|
|Singapore Airlines||Thai Airways|
For details, please refer to below website:
|AeroMobile Airline||On-Air Airline|
|Air Italy||Aerolíneas Argentinas|
|Air Serbia||Air Asia|
|Asiana Airlines||Azerbaijan Airlines|
|Biman Bangladesh Airlines||Azul Airlines|
|Cathay Pacific||Air France|
|EVA Air||Etihad Airways|
|Kuwait Airways||Hong Kong Airlines|
|Malindo Air||Libyan Airlines|
|Qatar Airways||Oman Air|
|SAS Scandinavian Airlines||Philippine Airlines|
|Singapore Airlines||Qatar Airways|
|Swiss||Royal Brunei Airlines|
|TAP Air Portugal||Royal Jordanian|
|Uzbekistan Airways||Singapore Airlines|
|Virgin Atlantic||Thai Airways|
|For details, please refer to below website: www.aeromobile.net/airlines/||For details, please refer to below website: www.sitaonair.aero/about/|
Passengers normally cannot use mobile phones when the plane is taking off or landing. When cabin crew announces that mobile phones can be used, you can switch off “Airplane Mode” and switch on “Data Roaming” Your phone will automatically logon to the available roaming network.
Aircraft roaming is an automatic service offered by csl You can use it on your phone with a csl SIM just as you would while roaming overseas in locations such as Thailand.
|Supplier/operator||Payment method||Handset/device setting|
|Aircraft roaming||csl||csl bill||No setting required|
|In-flight Wi-Fi service||Please check with airline for details||Normally by designated credit card||
Aircraft roaming networks currently support 3G (AeroMobile) and 2.5G(OnAir). Data speed may vary, depending on device and the air travel regulations.
You are advised to disable any automatic software updates on your smartphone, tablet or laptop, as they may hog the bandwidth supplied by your connection, thereby lowering your data speed.
|Scenario||Number of day pass charges|
|1.||Within the day pass validity period (within 24 hours of day pass activation) and if your flights are served by the SAME aircraft roaming network||ONE day pass charge|
|2.||Within the day pass valid period (within 24 hours of day pass activation) and if your flights are served by DIFFERENT aircraft roaming networks||TWO day pass charges|
Data Roaming Day Pass customers should check status of their subscription plans via csl app.