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First In-Flight Day Pass for aircraft data roaming in Hong Kong

     
For charges and service details of Data Roaming Day Pass,  please click here.
Special Terms and Conditions for the In-flight Day Pass for aircraft roaming service- Data Roaming Day Pass (“Service”) by CSL Mobile Limited (“we/ our”)
1. The In-flight Day Pass for aircraft roaming service (“In-flight Day Pass”) is charged, on a per SIM card, per day, per Applicable aircraft roaming network. You can use this Service to send/receive emails, text or browse the internet. A day means 24 hours after your first data roaming usage at the aircraft roaming network included in the Service. For the supported airline, please visit the applicable link for the details.
2. “In-flight Day Pass” is only available to selected Personal Account csl service plan customers who have activated IDD and roaming service and Data Roaming Day Pass. By subscribing to Data Roaming Day Pass, you understand and agree that you may only use this service via the Applicable Roaming Operators of the selected Applicable Aircraft Roaming Networks as set out above or as from time to time updated on our website at https://www.hkcsl.com/en/.  
3. In some cases, the In-flight Day Pass discounted amount (“Amount”) may be awarded to a customer in the form of a rebate eight weeks after expiry of the promotion period, and will appear in the customer’s mobile service account. Upon the Amount rebate, customers should be the active subscribers of csl service plan. Otherwise, the Amount will be forfeited immediately without any prior notice. We shall not be liable to any party nor any lost incurred for the forfeiture of the Amount.
4. When the plane is taking-off or landing, you cannot use mobile phone service in-flight. After the cabin crew announces that mobile phones can be used, you will be advised to switch on your phones then they will be automatically logged-on the available aircraft roaming network.
5. The aircraft roaming networks support 3G (AeroMobile) and HSPA (OnAir). The data speed of in-flight Day Pass may vary depending on different devices and the air travel regulations. You are advised to disable any automatic software updates on smartphones, tablets or laptops as these updates may take up a large bandwidth of your connection, hence slowing down data roaming speed. You are also advised not to make phone call in-flight as this may disturb other passengers. Please be considerate if you have to make / receive a call.
6. If you are taking more than one flights and the flights are supported by the SAME aircraft roaming network within the Day Pass (24 hours upon usage), ONE Day Pass will be charged. If you are taking more than one flight and the flights are supported by the Different aircraft roaming networks within a Day Pass (24 hours upon usage), TWO Day Passes will be charged. So on and so forth.
7. Unless otherwise specified, the Promotion cannot be used in conjunction with any other discount, offer or promotion and in non-transferable nor exchangeable for cash or other products/services.
8. We reserve the right to change the Service and these terms and conditions at any time without prior notice. All matters and disputes will be subject to our final decision.
9. The Service is subject to the terms and conditions of our Mobile Service Agreement and the terms and conditions of any third party suppliers.
AeroMobile Airline
Aer Lingusli Air Italy
Air Serbia Alitalia
Asiana Airlines Biman Bangladesh Airline
Cathay Pacific EgyptAir
Emirates Etihad Airways
EuroWings EVA Air
Kuwait Airways Lufthansa
Malaysia Airlines Malindo Air
Qatar Airways SAS Scandinavian Airlines
Singapore Airlines Swiss International Air Lines
TAP Air Portugal Turkish Airlines
Uzbekistan Airways Virgin Atlantic
For details, please refer to below website:
www.aeromobile.net/airlines .

  • The two available networks are AeroMobile and OnAir. The service is currently available on certain aircraft run by various airlines.

    Popular airlines that support aircraft roaming (for reference only):
    AeroMobile Airline On-Air Airline
    Aer Lingus Aeroflot
    Air Italy Aerolíneas Argentinas
    Air Serbia Air Asia
    Alitalia ANA
    Asiana Airlines Azerbaijan Airlines
    Biman Bangladesh Airline Azul Airlines
    Cathay Pacific Air France
    EgyptAir British Airways
    Emirates Cebu Pacific
    Etihad Airways EgyptAir
    EuroWings  Emirates
    EVA Air Etihad Airways
    Kuwait Airways Hong Kong Airlines
    Lufthansa  Iberia
    Malaysia Airlines Latam
    Malindo Air Libyan Airlines
    Qatar Airways Oman Air
    SAS Scandinavian Airlines Philippine Airlines
    Singapore Airlines Qatar Airways
    Swiss International Air Lines Royal Brunei Airlines
    TAP Air Portugal Royal Jordanian
    Turkish Airlines Saudia
    Uzbekistan Airways Singapore Airlines
    Virgin Atlantic Thai Airways
      Vistara
    For details, please refer to below website: www.aeromobile.net/airlines/  For details, please refer to below website: www.sitaonair.aero/about/
  • Passengers normally cannot use mobile phones when the plane is taking off or landing. When cabin crew announces that mobile phones can be used, you can switch off “Airplane Mode” and switch on “Data Roaming” Your phone will automatically logon to the available roaming network.

  • Aircraft roaming is an automatic service offered by csl You can use it on your phone with a csl SIM just as you would while roaming overseas in locations such as Thailand.

      Supplier/operator Payment method Handset/device setting
    Aircraft roaming csl csl bill No setting required
    In-flight Wi-Fi service Please check with airline for details Normally by designated credit card
    -Setting required
    -Dependent on airline
    -For details, please ask a crew member
  • Aircraft roaming networks currently support 3G (AeroMobile) and 2.5G(OnAir). Data speed may vary, depending on device and the air travel regulations.
    You are advised to disable any automatic software updates on your smartphone, tablet or laptop, as they may hog the bandwidth supplied by your connection, thereby lowering your data speed.

  • Scenario Number of day pass charges
    1. Within the day pass validity period (within 24 hours of day pass activation) and if your flights are served by the SAME aircraft roaming network ONE day pass charge
    2. Within the day pass valid period (within 24 hours of day pass activation) and if your flights are served by DIFFERENT aircraft roaming networks TWO day pass charges

    Data Roaming Day Pass customers should check status of their subscription plans via csl app.
  • You can currently use the AeroMobile and OnAir roaming networks. Simply check the list of airlines served by these two roaming networks by clicking the links below. The cabin crew will announce when aircraft roaming is available. Please follow in-flight instructions as to when to switch off “Airplane Mode” and switch on “Data Roaming”
    AeroMobile:http://www.aeromobile.net/airlines/
    On-Air: http://www.sitaonair.aero/about/
  • Aircraft roaming supports voice, SMS and data. In-flight data roaming day pass covers the data roaming services.
  • Availability of aircraft roaming depends on the airline and the type of aircraft. The cabin crew will announce when aircraft roaming is available. Please follow in-flight instructions as to when to switch off “Airplane Mode” and switch on “Data Roaming”.
  • As long as you are a subscriber, your mobile device will automatically logon to an aircraft roaming network. Please ensure “Flight/Airplane mode” is turned off and your device is in “Auto” mode.
  • No. The in-flight day pass is available only to postpaid designated csl customers.
  • You are advised to disable automatic software updates on your smartphone, tablet or laptop because they could slow down the data applications you use.
  • Before landing, the aircraft network will send a SMS to your device to inform you the service will cease. Please follow instructions to switch off your mobile device or enter “Airplane Mode”.

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