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Restart handset switching service

csl notice: The service provider of Restart Handset Switch Service that you have subscribed via us will be renamed from Reconnects to bolttech starting from 10, June, 2020. Rest assured the existing protection service, terms and conditions of your Restart Handset Switch Service will remain unchanged. If you have any enquiries, please visit https://restart.bolttech.hk or contact bolttech at 5803 2496 (Mon-Sat, 09:00 – 18:00 except public holidays).
Restart handset switching service
Restart handset switching service    
For Handset  with Original SRP of HK$4,000 or below
24/36 Months Plan
HK$38/month
Month-to-Month Plan
HK$48/month
For Handset with Original SRP of HK$4,001 - HK$11,000
24/36 Months Plan
HK$48/month
Month-to-Month Plan
HK$58/month
For Handset with Original SRP of HK$11,001 - HK$20,000 
(Applicable to designated handset model)
24/36 Months Plan
HK$68/month
Month-to-Month Plan
HK$78/month
Apple Watch
24/36 Months Plan
HK$28/month
Month-to-Month Plan
HK$38/month
 
Restart Handset Switching Service Terms and Conditions
1. Restart Handset Switching Service (the “Service”) is provided to you by Bolttech Device Protection Hong Kong Limited. You confirm to have read, understood and accepted the terms and conditions of Bolttech, which are provided together with this application form for the Service (the “Restart Program Terms and Conditions”).
2. Application for the Service is subject to approval by Bolttech.
3. Upon approval, the Service commences from the service commencement date indicated by Bolttech in its confirmation to you.
4. Unless otherwise explicitly indicated by us in writing, the Service is available only to HKID or passport holders who have subscribed to our post-paid services.
5. The Service is only applicable to designated handset or watch models.
6. To apply for the Service,
  • You must subscribe to designated mobile plans (“Designated Mobile Plans”) at the time of Service subscription; or
  • You have an Eligible Handset or Watch.
7. Eligible Handset or Watch means a handset which are
  • purchased from csl, 1O1O as a standalone handset /watch or a designated retailer within last 90 calendar days before you apply for the Service. You will be asked to provide the original invoice of the purchased Eligible Handset or Watch; and
  • handset/ watch owned by you.
8. Eligible Handset or watch must be in good conditions. Upon your application, you may be required to present your handset or watch for inspection to see if it is eligible for the Service.
9. The Service allows you to switch your designated registered handset/watch for a replacement device (“Replacement Device”) during the Service period by paying to Bolttech a fee (“Switch Fee”) of 28% of the suggested retail price of your registered device prevailing at the time of your service application at csl/1O1O store (“Original SRP”). You will also be required to pay a monthly subscription fee (as set out in the application form) for the Service and “Restart Program Terms and Conditions” apply. For “related Bolttech Terms, please see “Restart Program Terms and Conditions”.
10. Each designated registered handset or watch may switch up to two (2) times of the same model or same generation and price range during each 12-month rolling period during the Service period. For the avoidance of doubt, no request for a switch will be accepted if you have made 2 switches within the 12 months immediately before your request.
11. The Replacement Device is supplied and delivered to you by Bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied).
12. The Replacement Device does not come with the original packaging or any accessories. It is not guaranteed that the Replacement Device is of the same model or colour as your registered device.
13. CSL is not the supplier of the Service, and makes no representation or guarantee as to the quality of the Service provided by Bolttech. In case of any enquiry or dispute about the Service, please contact Bolttech directly on 58032496.
14. If you terminate the Service before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period.
15. The Service will terminate immediately when your Designated Mobile Plan is terminated by you or by CSL.
16. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service.
17. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail.
* If you do not hand in your registered device or fail to comply with “Restart Program Terms and Conditions” , Bolttech may charge you up to 72% of the Original SRP in addition to the Switch Fee. Bolttech may take a hold on your credit card at the time of the switch for the purposes of such additional charge.

Purchase Standalone Handset Limited Time Offer
Upon purchase of a designated standalone handset from csl or 1O1O stores (except online stores including Club Shopping and ClubLike) during Promotion Period, you are entitled to a waiver of 12-month monthly fee of Restart Handset Switching Service (“Restart Service”) for one designated handset for one time (the “Offer”). The following terms and conditions apply:-
1. The Offer runs from 16 April 2021 to 31 October 2021, both dates inclusive (the “Promotion Period”).
2. The Offer covers only the first 12-month monthly fees for Restart Service, and does not cover the switch fee or other fees.
3. Unless otherwise stated explicitly, the Offer cannot be used in conjunction with other offers (including but not limited to EPS discount offer, purchase of mobile device with Handset Coupon, employee price discounts, The Club member discount offer).
4. The Offer can be used in conjunction with usual Clubpoint and standalone handset gifts (if any).
5. Each designated handset is eligible for the Offer for one time only.
6. For existing csl or 1O1O postpaid customers, you have to complete and submit the Restart application form to register for the Restart Service. For other customers, you must obtain a designated promotion code from csl 5G Lens (a mobile application operated by CSL Mobile Limited (“CSL”)) and apply the promotion code to register for the Restart Service at the designated website (https://restart-device.bolttech.hk ) within 60 days upon purchase of a designated handset. The Restart Service takes effect only after successful registration.
7. The Offer is bounded by Restart Handset Switching Service Terms and Conditions. Please visit: https://www.hkcsl.com/tc/restart/for details.
8. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the mobile service and the Restart Service.
9. CSL reserves the right to vary or cancel the Offer and/or amend these terms and conditions at any time without notice. In the event of dispute, decisions made by CSL and/or Bolttech Device Protection Hong Kong Limited will be final and binding.
10. In the event of discrepancy or inconsistency between the English and Chinese versions of these terms and conditions, the English version shall prevail.

Exclusive Offer for online subscription
Designated customers who subscribe to the Restart Handset Switching Service (the “Restart Service”) via csl or 1O1O mobile application (https://cslserviceapp.page.link/WjVY) (the “Mobile App”) during the Promotion Period is entitled to a one-month service fee waiver and enjoy the Restart Service without a commitment period (the “Offer”). For the second bill month and onwards, HK$58 monthly fee will be charged via your csl/1O1O mobile bill. By applying for the Restart Service through the Mobile App, you confirm to have read, understood and accepted (i) Restart Program Terms and Conditions (https://www.hkcsl.com/tc/restart/) and (ii) the following terms and conditions:-
1. The Offer starts on 18 June, 2021 until further notice (the “Promotion Period”).
2. To be eligible for this Offer, you must be an existing customer of designated csl or 1O1O post-paid plans and have an Eligible Handset or Watch (as defined in the Restart Handset Switching Service Terms and Conditions). Please check the eligibility of your handset or watch carefully before you subscribe to the Restart Service.
3. Unless otherwise stated explicitly, the Offer cannot be used in conjunction with other offers (including but not limited to limited time offer, EPS discount offer, purchase of mobile device with Handset Coupon, employee price discounts, The Club member discount offer).
4. Each designated handset is eligible for the Offer for one time only.
5. Upon subscription, you will receive a designated promotion code via SMS and you must apply the designated promotion code to register for the Restart Service at the designated website (https://restart-device.bolttech.hk)within 60 days upon purchase of a designated handset or watch. The Restart Service takes effect only after successful registration.
6. Eligible Handset or Watch must be in good conditions. Upon registration, you will be required to go through an online device check (the “Eligibility Check”), which is operated and managed by Bolttech Device Protection Hong Kong Limited, to examine the conditions of your handset or watch. Request for refund via CSL hotline at 25123123 or 1O1O hotline at 28881010 will be accepted if your handset or watch fails the Eligibility Check.
7. If you subscribe to the Restart Service during the Promotion Period, you enjoy the Restart Service without a commitment period. This Restart Service will be renewed automatically on a monthly basis at HK$58 or the latest prevailing rate (whichever is higher) until it is cancelled by you by giving us at least 30-day written notice via csl hotline at 25123123 or 1O1O hotline at 28881010.
8. The Offer is bounded by Restart Handset Switching Service Terms and Conditions. Please visit: https://www.hkcsl.com/tc/restart/for details.
9. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the mobile service and the Restart Service.
10. CSL reserves the right to vary or cancel the Offer and/or amend these terms and conditions at any time without notice. In the event of dispute, decisions made by CSL and/or Bolttech Device Protection Hong Kong Limited will be final and binding.
11. In the event of discrepancy or inconsistency between the English and Chinese versions of these terms and conditions, the English version shall prevail.


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