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Restart handset switching service

Restart handset switching service
Restart handset switching service    
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Restart Terms and Conditions 
  1. Restart Service (“Service”) is provided to you by Reconnects Services (Hong Kong) Limited (“Reconnects“). You confirm to have read, understood and accepted the terms and conditions of Reconnects , which are provided together with the application form for the Service (“Reconnects Terms”).
  2. Application for the Service is subject to approval by Reconnects.
  3. Upon approval, the Service commences from the service commencement date indicated by Reconnects in its confirmation to you.
  4. The Service is available only to HKID or passport holders who subscribe to designated handset bundle plans (“Designated Mobile Plans”).
  5. The Service allows you to switch your designated registered device for a replacement device (“Replacement Device”) during the Service period by paying to Reconnects a fee (“Switch Fee”) of 28% of the suggested retail price of your registered device prevailing at the time of your service application at our store (“Original SRP”). You will also be required to pay a monthly subscription fee (as set out in the application form) for the Service. Further requirements (“Additional Requirements”) apply. Please see the “How to effect a switch” section in the Reconnects Terms.*
  6. You may switch up to two (2) times during each 12-month rolling period during the Service period. For the avoidance of doubt, no request for a switch will be accepted if you have made 2 switches within the 12 months immediately before your request.
  7. The Replacement Device is supplied and delivered to you by Reconnects. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied).
  8. The Replacement Device does not come with the original packaging or any accessories. It is not guaranteed that the Replacement Device is of the same model or colour as your registered device.
  9. CSL is not the supplier of the Service, and makes no representation or guarantee as to the quality of the Service provided by Reconnects. In case of any enquiry or dispute about the Service, please contact Reconnects directly on 3008 8282.
  10. If you terminate the Service before the expiry of the commitment period for the Service, Reconnects will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period.
  11. The Service will terminate immediately when your Designated Mobile Plan is terminated by you or by CSL.
  12. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/ ) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service.
  13. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail.
* If you do not hand in your registered device or fail to comply with the Additional Requirements, Reconnects may charge you up to 72% of the Original SRP in addition to the Switch Fee. Reconnects may take a hold on your credit card at the time of the switch for the purposes of such additional charge.


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