Restart 3.0 Handset Switching Service

ReStart 3.0 - Damaged? Cracked? Turned yellow? Black spots? Want to switch to a new phone or replace your screen? No problem! Leave it to Restart, As low as $48/month. Exchange your device for a new one or have your handset screen replaced up to 2 times within any rolling 12-month period! Manufacturer-authorised screen-replacement service. Covers screen and LCD. Replaced handset returned to owner in as little as 1 day. Replacement mobile device delivered to you in as fast as 6 hours.

Restart 3.0 Handset Switching Service - Tutorials: How to register a new device for Restart service | How to update device IMEI registration

Restart 3.0 Handset Switching Service - Tutorials: How to make a screen replacement request

Restart 3.0 Handset Switching Service - Service Plan Fee

Whatsapp one of our csl's sales respresentatives5212 3123 | Visit any csl shop for details

Pleae click here for the details of designated Restart 3.0 device models

Restart Service details (only for application before 16 May 2022)

Limited-period offer Offer 1: Waiver of 2 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) Promotion period: Starting 17 May, 2022 until further notice Details: Two months’ waiver of fees for Restart Service is applicable only to designated customers subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping). Customer must agree to a 24-month commitment period in respect of both services, and purchase a designated handset one time only. The monthly fee for Restart Service shall be HK$58 starting from the third month of the commitment period. Terms & Conditions apply. Offer 2: Waiver of 3 months’ service fee for Restart 3.0 Handset Switch Service (“Restart Service”) (a) Promotion period: 22 June, 2023 until further notice Upon purchase a designated standalone handset device at any csl or 1O1O outlet or 1O1O/csl online store (https://eshop.hkcsl.com/en_HK/home ) (the “Online Store”) during the promotion period (“Promotion Period”) is entitled to a three-month service fee waiver of Restart 3.0 Handset Switch Service without a commitment period (“The Offer”) and monthly fee will be $48 starting from the 4th month of commitment period. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. Terms & Conditions apply. (b) Promotion period: 27 July, 2023 until further notice Upon purchase a designated standalone handset device at any csl or 1O1O outlet or 1O1O/csl online store (https://eshop.hkcsl.com/en_HK/home ) (the “Online Store”) during the promotion period (“Promotion Period”) is entitled to a three-month service fee waiver of Restart 3.0 Handset Switch Service without a commitment period (“The Offer”) and monthly fee will be $68 starting from the 4th month of commitment period. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. Terms & Conditions apply. Offer 3: Samsung Galaxy Flip / Fold 7 Limited period offer: Starting from 14 July, 2025, each existing customer upon purchase of one Galaxy Z Flip/ Galaxy Z Fold7 – as well as Restart Service– and agreeing to a 24-month commitment period in respect of both services entitles you to a waiver of the first six months’ Restart Service fees. Terms and conditions apply. Offer 4: Redeem Restart Service with Club Point Starting from 21 July, 2025, each existing customer can redeem below service one time only with Club Point: (i) Waiver of 3 months’ service fee for Restart 3.0 Handset Switch Service (“Restart Service”) – redeem by 500 Club Point. The monthly fee for Restart Service shall be HK$58 starting from the fourth month. Terms & Conditions apply. (ii) Waiver of 6 months’ service fee for Restart 3.0 Handset Switch Service (“Restart Service”) – redeem by 1000 Club Point. The monthly fee for Restart Service shall be HK$58 starting from the seventh month. Terms & Conditions apply. If you do not agree to continue subscribe the service after free trial, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply.

Terms & conditions for Limited Period Offer:
1.	These offers are valid only during the promotion periods stated in the offer details (“Promotion Period”).
2.	These offers cover waiver of monthly fee for Restart 3.0 Handset Switching Service (“Restart Service”) only during the periods stated in the offer details, and do not cover switching or other fees.
3.	Unless otherwise stated explicitly, the offer cannot be used in conjunction with other offers (including but not limited to EPS discount offer, purchase of mobile device using a handset coupon, employee discounts and discount offers open to members of The Club).
4.	These offers cannot be utilized together.
5.	These offers can be used in conjunction with usual Clubpoint and standalone handset gifts (if any).
6.	Each designated handset can be obtained via these offers one time only.
7.	These offers are bound by Restart Service Terms & Conditions. Please go to https://www.hkcsl.com/en/restart/ for details.
8.	The General Terms & Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/)to the relationship between csl and yourself, in respect of the mobile service and Restart Service.
9.	csl reserves the right to vary or cancel these offers and/or amend these Terms & Conditions at any time without notice. In the event of dispute, decisions made by CSL and/or Bolttech Device Protection Hong Kong Limited shall be final and binding.
10.	In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms & Conditions, the English shall prevail.

For Restart Handset Switch Service Terms and Conditions registered before 17 May 2022, please visit https://hkt-protection.bolttech.hk/hk/en/terms-and-conditions.
For Restart 3.0 Handset Switch Service Terms and Conditions registered before 27 January 2026, please visit https://www.hkcsl.com/restart/before/20260127.

1.	Restart 3.0 Handset Switch Service (the “Service”) is provided to you by Bolttech Device Protection Hong Kong Limited (“bolttech”). You confirm to have read, understood and accepted the terms and conditions of bolttech (the “Restart Program Terms and Conditions”) as stated in https://restart-device.bolttech.hk/hk/en/terms-and-conditions.
2.	Application for the Service is subject to approval by bolttech.
3.	Unless otherwise explicitly indicated by us in writing, the Service is available only to HKID or passport holders who have subscribed to our post-paid services.
4.	The Service is only applicable to eligible device models (“Eligible Device”).
5.	To apply for the Service, you must subscribe to designated mobile plans (“Designated Mobile Plans”) at the time of Service subscription; or you have an Eligible Device, please refer to https://restart-device.bolttech.hk/hk/en/device-plans for details.
6.	Eligible Device: eligible device model which are purchased from csl, 1O1O as a standalone device or a designated retailer; and the device owned by you.
7.	Eligible Device must be in good conditions. Upon your application, you will be required to present your device for inspection to see if it is eligible for the Service, as well as provide the device model and IMEI number of your device.
8.	The Service allows you to during the Service period (a) Switch Service: switch your eligible registered device for a replacement device (“Switch”) up to 2 times in each rolling 12-month period by paying to bolttech a switch fee (the “Switch Fee”) of 28% of the original suggested retail price of the Registered Device prevailing at the time of your service application at csl/1O1O store (the “Original SRP”) and/or (b) Screen Replacement Service: replace a screen for your registered device (“Screen Replacement”) up to 2 times in each rolling 12-month period by paying to bolttech a replacement fee (the “ Screen Replacement Fee”) of 3% of the Original SRP. The Program does not allow you to replace SIM cards or any accessories of the Registered Device. The above 2 services as in (a) and (b) are collectively called “Service Requests”, each a “Service Request”. You will also be required to pay a monthly subscription fee (as set out in the application form) for the Service. “Restart Program Terms and Conditions” apply. For full terms of the Service, please see “Restart Program Terms and Conditions” linked in paragraph 1 above.
9.	Screen Replacement Service is only applicable to smartphone or tablet. If you submit a Screen Replacement request, our Service Provider will either replace your Registered Device screen or replace your Registered Device. For full terms and conditions of the Screen Replacement Service, please refer to “Restart Program Terms and Conditions” linked in paragraph 1 above.
10.	If customer fails to provide IMEI number of the Eligible Device when applying this service, the system will arrange a set of temporary IMEI numbers to bolttech until customer can provide it. You must provide your Eligible Device’s IMEI number to bolttech in order to be eligible for any Service Request. If you do not provide such IMEI number at the time of application, please ensure that it is provided to bolttech subsequently. Service Request will only be accepted if the IMEI numbers of the device you present for such Service Request matches with the IMEI number of the device you registered as the registered device. The paid Service fees are not refundable. Signed contract period will not be changed and extended, fees will not be refunded.
11.	Please refer to Restart Program Terms and Conditions for the number of device switch or screen replacement you are entitled to during each 12-month rolling period during the Service period. Screen replacement service is available to Eligible Device only.
12.	The Replacement Device is supplied and delivered to you by bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied).
13.	The Substitute Device for Switch service does come with the original packaging. It is not guaranteed that the Substitute Device is of the same model or colour as your registered device.
14.	CSL is not the supplier of the Service, and makes no representation or guarantee as to the quality of the Service provided by bolttech. In case of any enquiry or dispute about the Service, please contact bolttech directly on 58032496.
15.	If you terminate the Service before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period.
16.	The Service will terminate immediately when your Designated Mobile Plan is terminated by you or by CSL.
17.	The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service.
18.	In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail.
19.	If you do not hand in your registered device or fail to comply with “Restart 3.0 Program Terms and Conditions” , bolttech may charge you up to 72% of the Original SRP in addition to the Switch Fee. bolttech may take a hold on your credit card at the time of the switch for the purposes of such additional charge.
^	For details on updating original registered device, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions.
＠	New device: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability). For Restart Handset Switch Service Terms and Conditions registered before 17 May 2022, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions.

Send to a friend