KingKing Voice-roaming Service

	Special notice:
	To enhance service quality, starting from September 4, 2023, the 'KingKing voice-roaming service' will no longer be compatible with devices running on iOS versions below 13 and Android versions below 9. If you wish to continue calling Hong Kong phone numbers and receiving calls free overseas. Kindly update your phone‘s operating system and ’KingKing voice-roaming service‘ app to the latest version as soon as possible. For enquiries, please WhatsApp http://wa.me/85266532123.

User guide

| KingKing settings &
user guide for iPhone
|
KingKing settings &
user guide for Android
|

FAQ

Service introduction

The KingKing app is exclusive to csl subscribers and FREE(3)!

KingKing^{1, 2, 5 & 6} from csl is a VoIP application based on Wi-Fi or mobile network connectivity that can be used in Hong Kong or while overseas. It offers FREE³ voice minutes for making outgoing calls to any Hong Kong number and receiving incoming calls from anywhere in the world. Above all, KingKing will save you from running up huge voice roaming bills.

KingKing means：

You can make/receive calls, regardless of whether the called person is on a fixed-line or mobile phone. The person you call, or who calls you, does not have to be a csl subscriber nor install any application. You can also send SMS⁸ to anyone, regardless of their service provider
You can use your existing csl number and have your caller ID displayed to people you call, and see the ID of those calling you.

Use KingKing in Hong Kong

You can now use the full KingKing service via Wi-Fi or mobile network connectivity while in Hong Kong. This enables you to familiarise yourself with the user interface and app features before making a trip. Download NOW to enjoy the kingly convenience of KingKing!

If you need technical assistance, simply call our 24-hour Customer Service Hotline on 2512 3123.

Tariffs⁽³⁾

Service plan user	Day pass charge	Service included	Making outgoing voice calls to non-HK phone numbers	Sending SMS
Monthly fee of HK$149, or more, and designated service plan	Free	Make outgoing voice calls to Hong Kong phone numbers Receive incoming voice calls from anywhere in the world	IDD charge	SMS charge*
Monthly fee of HK$148, or less, service plan	HK$8 / day		IDD charge	SMS charge*

* Sending SMS via KingKing while overseas incurs a charge, as if you were in Hong Kong. This will save you significant roaming costs, and the charge will be calculated based on the SMS service (including intra/inter-network and international arrangement) provided by us, as if you were in Hong Kong. KingKing does not facilitate receipt of SMS.

Application download

Download⁷ the KingKing app for FREE:

Click on the icon to go to the KingKing app download platform

How to login

How to login and use KingKing

Select the KingKing app icon on your handset, then:

Enter and submit your csl mobile number and csl "My Account" password when using KingKing (Pic-1)
Enter the four-digit one-time password (Pic-2) sent to your mobile number by SMS
Accept the Terms & Conditions of KingKing (Pic-3)
Switch on KingKing so the icon on top left turns green, showing that all incoming and outgoing calls are connected via KingKing (Pic-4)
If you need technical assistance, simply call our 24-hour Customer Service Hotline on 2512 3123


(Pic 1)	(Pic 2)	(Pic 3)	(Pic 4)

KingKing settings and user guide for iPhone

KingKing settings and user guide for Android

Terms and Conditions for KingKing voice roaming service:

1.	KingKing voice roaming service (“KK SERVICE”) is available only to CSL Mobile Limited subscribers and provided according to the terms & conditions governing your mobile service contract and special conditions for KK SERVICE.
2.	KK SERVICE is compatible only with certain handsets. CSL Mobile Limited cannot guarantee KK Service performance in respect of incompatible handset models, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi/mobile data service is available.
3.	If you have subscribed to a HK$148, or less, service plan, we will charge you HK$8 per day for your use of KK SERVICE from 00:00 to 23:59 during the day (Hong Kong time). KK SERVICE charges will only be incurred when a customer uses KK SERVICE. If you have subscribed to another service plan, we will not charge you for KK SERVICE. IDD charges will apply if making calls to non-Hong Kong phone numbers. And local voice call minutes will be deducted/charged for the duration of such a call. Any charges for Wi-Fi connectivity, mobile data, IDD and or international roaming are additional. All mobile data usage of the service will be deducted from your monthly data entitlement or charged onto your account accordingly. Charges apply if you use KK SERVICE to send SMS and are calculated based on the SMS service (including intra-network, inter-network and international arrangements) provided by us, as if you were in Hong Kong.
4.	Customers using KK SERVICE should download the latest KK SERVICE app to a mobile phone running iOS 13.0 or newer, or Android 9.0 or newer.
5.	KK SERVICE can be used to make emergency calls or send emergency SMS messages (only if registered for emergency SMS service) in Hong Kong, but cannot be used to make emergency calls or send emergency SMS to a local emergency centre when outside Hong Kong.
6.	When you utilise KK SERVICE, we will use your csl mobile number to verify your eligibility for KK SERVICE and for purposes of KK SERVICE billing via your account at CSL Mobile Limited.
7.	Downloading the KK SERVICE app from the App Store or Google Play will incur a local mobile data charge, or roaming data charges if overseas.
8.	The KK SERVICE SMS feature cannot be used for receiving SMS.
9.	If you are using a device with more than one SIM slot, please note KK SERVICE is compatible only with using a SIM card in the primary SIM slot and is not compatible with eSIM.
10.	KK SERVICE needs a Wi-Fi or mobile data connection. It’s best to use Wi-Fi rather than mobile data. If you do not have Wi-Fi, using KK SERVICE may consume your mobile data entitlement and incur mobile data charges. Roaming data charges will be incurred when using KK SERVICE in certain ways overseas. Customers are required to pay such charges. For data charge details, please go to https://www.hkcsl.com/en/.
11.	CSL’s General Terms & Conditions apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and yourself, in respect of your mobile service and KK SERVICE.
12.	CSL Mobile Limited may change these Terms & Conditions at any time without notice. All matters and disputes will be subject to CSL Mobile Limited’s final determination.

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