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KingKing voice-roaming service

「KingKing 」Voice Roaming APP

 

Service introduction
The KingKing app is exclusive to csl subscribers and FREE(3)!

KingKing1, 2, 5 & 6 from csl is a VoIP application based on Wi-Fi connectivity that can be used in Hong Kong or while overseas. It offers FREE3 voice minutes for making outgoing calls to any Hong Kong number and receiving incoming calls from anywhere in the world. Above all, KingKing will save you from running up huge voice roaming bills.

"KingKing" means:

 

Use KingKing in Hong Kong

You can now use the full KingKing service via Wi-Ficonnectivity while in Hong Kong. This enables you to familiarise yourself with the user interface and app features before making a trip. Download NOW to enjoy the kingly convenience of KingKing!

If you need technical assistance, simply call our 24-hour Customer Service Hotline on 2512 3123.


Tariffs(3)
Service plan user Day Pass charge Service included Making outgoing voice calls to non-HK phone numbers Sending
SMS
Monthly fee of HK$149, or more, 
and designated service plan
Free
  • Make outgoing voice calls to Hong Kong phone numbers
  • Receive incoming voice calls from anywhere in the world
IDD charge SMS charge*
Monthly fee of HK$148, or less,
service plan
HK$8 / day


* Sending SMS via KingKing while overseas incurs a charge, as if you were in Hong Kong. This will save you significant roaming costs, and the charge will be calculated based on the SMS service (including intra/inter-network and international arrangement) provided by us, as if you were in Hong Kong. KingKing does not facilitate receipt of SMS.
 


Application download

Download7  the KingKing app for FREE:

Click on the icon to go to the KingKing app download platform

App Store googleplayicon


How to login
How to login and use "KingKing"

Select the KingKing app icon on your handset , then:

 
  1. Enter and submit your csl mobile number and  csl “My Account”  password when using KingKing (pic-1).
  2. Enter the four-digit one-time password (pic-2) sent to your mobile number by SMS.
  3. Accept the Terms & Conditions of KingKing  (pic-3).
  4. Switch on KingKing so the icon on top left turns green, showing that all incoming and outgoing calls are connected via KingKing (pic-4).
  5. If you need technical assistance, simply call our 24-hour Customer Service Hotline on 2512 3123.
(Pic 1) (Pic 2) (Pic 3) (Pic 4)
(Pic 1) (Pic 2) (Pic 3) (Pic 4)




Remarks:
KingKing voice roaming service free trial under mobile data service (the “Offer”)

On top of the Wi-Fi connectivity for KingKing voice roaming service (“KK SERVICE”), mobile data service will be enabled for CSL Mobile Limited subscribers as free trial during promotion period.

Terms and Conditions
  1. This Offer is valid from 21 June 2022 to 31 August 2022, both dates inclusive (the “Promotion Period”).
  2. This Offer is only applicable to CSL Mobile Limited subscribers.
  3. CSL Customer can enjoy KK SERVICE under mobile data service as free trial during Promotion Period.
  4. The Service are subject to further terms and conditions. For details, please visit https://www.hkcsl.com/en/kingking-voice-roaming-service/ and https://www.hkcsl.com/en/special-conditions-for-kingking-service/ .
  5. The General Terms and Conditions of CSL Mobile Limited (“CSL”) apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the mobile service.
  6. CSL reserves the right to vary or cancel this Offer and/or amend these Terms & Conditions at any time without notice.
  7. In the event of discrepancy or inconsistency between the English and Chinese versions of these terms and conditions, the English version shall apply and prevail.

Terms and Conditions

1. KingKing voice roaming service (“KK SERVICE”) is available only to CSL Mobile Limited subscribers and provided according to the terms & conditions governing your mobile service contract and special conditions for KK SERVICE.
2. KK SERVICE is compatible only with certain handsets. CSL Mobile Limited cannot guarantee KK Service performance in respect of incompatible handset models, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi/mobile data service is available.
3. If you have subscribed to a HK$148, or less, service plan, we will charge you HK$8 per day for your use of KK SERVICE from 00:00 to 23:59 during the day (Hong Kong time). KK SERVICE charges will only be incurred when a customer uses KK SERVICE. If you have subscribed to another service plan, we will not charge you for KK SERVICE. IDD charges will apply if making calls to non-Hong Kong phone numbers. And local voice call minutes will be deducted/charged for the duration of such a call. Any charges for Wi-Fi connectivity, mobile data, IDD and or international roaming are additional. Charges apply if you use KK SERVICE to send SMS and are calculated based on the SMS service (including intra-network, inter-network and international arrangements) provided by us, as if you were in Hong Kong.
4. Customers using KK SERVICE should download the latest KK SERVICE app to a mobile phone running iOS 13.0 or newer, or Android 9.0 or newer.
5. KK SERVICE can be used to make emergency calls or send emergency SMS messages (only if registered for emergency SMS service) in Hong Kong, but cannot be used to make emergency calls or send emergency SMS to a local emergency centre when outside Hong Kong.
6. When you use KK SERVICE, we will use your csl mobile number to verify your eligibility for KK SERVICE, and for purposes of KK SERVICE billing via your account at CSL Mobile Limited.
7. Downloading the KK SERVICE app from the App Store or Google Play will incur a local mobile data charge, or roaming data charges if overseas.
8. The KK SERVICE SMS feature cannot be used for receiving SMS.
9. If you are using a device with more than one SIM slot, please note KK SERVICE is compatible only with using a SIM card in the primary SIM slot and is not compatible with eSIM.
10. Using KK SERVICE in Hong Kong may incur local mobile data charges. And roaming data charges will be incurred when using KK SERVICE overseas in certain ways. Customers are required to pay such charges. For details, please go to https://www.hkcsl.com/.
11. CSL’s General Terms & Conditions apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and yourself, in respect of your mobile service and KK SERVICE.
12. CSL Mobile Limited may change these Terms & Conditions at any time without notice. All matters and disputes will be subject to CSL Mobile Limited’s final determination.





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