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Terms and Conditions for the Smart Pama Service Plan： |
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You can apply for this service plan if you are aged 65 or above by showing a valid identity card (Hong Kong or Macau) or passport.
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You can apply for this service plan if you are aged 65 or above by showing a valid identity card (Hong Kong or Macau) or passport. You have to provide valid identity document of the CSSA application and a proof of address issued within the last three months; or provide the first page of bank passbook that use to receive Old Age Living Allowance, relevant bank entry records and a proof of address issued within the last three months are also needed.
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For Smart Pama Workshop details and booking, please dial 2888 2393 (press 2 > 3) or visit www.hkcsl.com. Registration is available on a first-come-first-served basis.
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Default Do-Not-Disturb numbers may be updated or changed from time to time without prior notice and are provided by third parties, and we are not responsible or liable for the quality, nature, accuracy and usefulness of these numbers. Out of area calls, long distance calls, calls originating from public paid phone and Private Automatic Branch Exchange (PABX) cannot be blocked by the Service. Terms & conditions apply. For service details, please refer to http://www.hkcsl.com/en/index.html
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Paper bill charge will still apply for request of any copy bill by post or re-issued bill.
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600Mbps is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
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This service plan includes 5GB monthly local and roaming mobile data usage at the highest network specification for downlink of 21Mbps (with 7.5Mbps for uplink). Data transmission speed will be capped at 128kbps after the first 500MB. Customers will be informed by text message when their usage reaches the speed limit. Actual speed will be considerably slower and affected by Internet conditions, server speeds, network conditions, coverage, locations, device used, hardware, software and other factors.
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Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
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The Capacity Data Package is subject to the terms and conditions of your Mobile Service Agreement with CSL Mobile Limited (“CSL”) and these Special Terms and Conditions. When the monthly Mobile Data usage reaches the data entitlement of your monthly service plan, you can continue to use the Mobile Data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your service experiences may be affected. For details, please refer to https://www.hkcsl.com/en/capacity-pass/ .
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Customers can get free monthly fee of Viu Premium Service by applying a paid Capacity Data Package, expiry of which will terminate the free service .
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Ultimate data transfer & Device Diagnosis Service is applicable only to csl service plan customers and is currently to major mobile OS platforms and certain handset models. Please contact our shop staff for details. CSL Mobile Limited reserves the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. We reserve the right to make the final decision in the event of any dispute.
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At the end of the contract, the customer will be charged at the prevailing comparable plan if the customer continues to use the service.
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This service plan does not provide IDD and roaming services.
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