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Terms and Conditions for the Smart Pama Service Plan： |
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(1) |
You can apply for this service plan if you are aged 65 or above by showing a valid identity card (Hong Kong or Macau) or passport. |
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(2) |
This service plan does not provide IDD and roaming services. |
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(3) |
For Smart Pama Workshop details and booking, please dial 2888 2393 (press 2 > 3) or visit www.hkcsl.com. Registration is available on a first-come-first-served basis. |
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(4) |
Default Do-Not-Disturb numbers may be updated or changed from time to time without prior notice and are provided by third parties, and we are not responsible or liable for the quality, nature, accuracy and usefulness of these numbers. Out of area calls, long distance calls, calls originating from public paid phone and Private Automatic Branch Exchange (PABX) cannot be blocked by the Service. Terms & conditions apply. For service details, please refer to http://www.hkcsl.com/en/index.html |
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(5) |
Paper bill charge will still apply for request of any copy bill by post or re-issued bill. |
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(6) |
An MTR/Tunnel/Mobile Licence/Administration Fee of $18 per month is required. |
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(7) |
600Mbps is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. Compares to other commercially launched mobile networks available to customer in Hong Kong as of 1 Nov 2017. |
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(8) |
Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. For service details, please refer to e.hkcsl.com/wifi-e. |
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(9) |
Local SMS sent to 1O1O, csl and SUN Mobile customers will be regarded as intra-network SMS, subject to a quota of 500 SMS per month. Inter-network SMS relates to text messages sent within Hong Kong to users of other Hong Kong networks, while international SMS relates to text messages sent from Hong Kong to overseas network users. Within the monthly quota, you can enjoy special rates of $0.6 per SMS and $2 per SMS for international SMS and any inter-network SMS. Inter-network SMS and international SMS will be counted towards the quota. If usage exceeds quota, the thereafter charge will be $0.3 per intra-network SMS; $0.8 per inter-network SMS; and $3 per international SMS. Each SMS comprises a total of 160 English, or 70 non-English characters, including spaces and punctuation marks. Text length limit is 70 characters in the event of an SMS containing both English and non-English characters. If your SMS exceeds the limit, it will be transmitted as multiple SMS, with each SMS incurring a charge. |
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(10) |
Special Terms and Conditions for Capacity Data Package:
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The Capacity Data Package (“Service”) is subject to the terms and conditions of your Mobile Service Agreement with CSL Mobile Limited (“CSL”) and these Special Terms and Conditions.
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New customers who subscribed to the designated 6GB+6GB or above Multi-User Service Plans with a commitment period of 24 months (“Designated Plan1”) and this Service are eligible to receive the HK$42 monthly rebate of this Service during the commitment period, while the commitment period of this Service shall be the same as that of the Designated Plan.
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New customers who subscribed to the designated 10GB+10GB or above Multi-User Service Plans with a commitment period of 24 months (“Designated Plan2”) and this Service are eligible to receive the HK$50 monthly rebate of this Servic
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Existing customers who subscribed to any service plan of CSL with a commitment period (“Existing Plan”) and wish to enjoy this Service must separately subscribed to the Designated Plan1 to receive the HK$42 monthly rebate of this Service during the new commitment period (i.e. 24 months plus the remaining commitment period of the Existing Plan); if the Designated Plan1 is not subscribed, while the commitment period of this Service shall be the same as that of the remaining commitment period of the Existing Plan.
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Existing customers who subscribed to any service plan of CSL with a commitment period (“Existing Plan”) and wish to enjoy this Service must separately subscribed to the Designated Plan2 to receive the HK$50 monthly rebate of this Service during the new commitment period (i.e. 24 months plus the remaining commitment period of the Existing Plan); if the Designated Plan2 is not subscribed, while the commitment period of this Service shall be the same as that of the remaining commitment period of the Existing Plan.
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Existing customers who subscribed to any service plan of CSL without a commitment period and wish to enjoy this Service must separately subscribed to the Designated Plan1 to receive the HK$42 monthly rebate of this Service during the commitment period, while the commitment period of this Service shall be the same as that of the Designated Plan1; if the Designated Plan1 is not subscribed, the commitment period of this Service shall be 24 months. For Tertiary Student U-Plan or Smart Pama Service Plan, we will align the Commitment Period of this Service with your monthly mobile service plan.
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Existing customers who subscribed to any service plan of CSL without a commitment period and wish to enjoy this Service must separately subscribed to the Designated Plan2 to receive the HK$50 monthly rebate of this Service during the commitment period, while the commitment period of this Service shall be the same as that of the Designated Plan2; if the Designated Plan2 is not subscribed, the commitment period of this Service shall be 24 months.
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The listed monthly fee of this Service is HK$100 (Applicable to designated 6GB + 6GB or above Service Plans) and $150 (Applicable to designated 10GB + 10GB or above Multi-User Service Plans).
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When the mobile data usage you used in a particular month reaches the monthly data entitlement of the Designated Mobile Service Plan you subscribed to, you can continue to use the mobile data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your experience may be affected.
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This Service cannot be used in conjunction with certain types of services which may be subject to change from time to time. For details, please call our customer service hotline on 25 123 123
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The actual speed that you experience will be considerably less than the network specifications and may be affected by internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software, usage levels and other factors.
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If you choose to terminate this Service before the expiry of the Commitment Period for any reason, you will be required to pay an early termination charge equivalent to the sum of the listed monthly fees of this Service for the remaining months of the Commitment Period.
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(11) |
Customers can get free monthly fee of Viu Premium Service by applying a paid Capacity Data Package, expiry of which will terminate the free service . |
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(12) |
Ultimate data transfer & Device Diagnosis Service is applicable only to csl service plan customers and is currently to major mobile OS platforms and certain handset models. Please contact our shop staff for details. |
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CSL Mobile Limited reserves the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. We reserve the right to make the final decision in the event of any dispute. |
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