Not available to prepaid card users.
If you use a prepaid card,
please login here.
Call Filtering empowers you to block Spam calls and allows only certain callers to get through.
1. Via Network Security from csl Service App
|Select “Network Security” after log in||Select “Call Filtering”|
|Download csl Service App|
Check Filtered Calls
2. Via your handset press the Short Code
+ Not applicable for answered call without Caller Number Display and International N
§ Short Code not applicable to Home broadband service.
3. Via Website
|My Account||My Setting||Call Filtering Service|
4. Via m.hkcsl.com
|PIM||Call Filtering Service|
How To Sign Up?
。Customer Service Hotline at 25 123 123
。csl Service App
|Select “Network Security” after log in||Select “Call Filtering”||Subscribe to “Call Filtering”|
|Download csl Service App|
How Much To Pay?
|Service||Monthly Fee||Minimum Contract Period|
|Call Filtering Service||$18||12 months|
*Terms and Conditions apply
|1||By using Call Filtering ("the Service"), you understand and agree to these terms and conditions.|
|3||The filter spam calls function of the Service is automatically turned on once You subscribe to the Service. You can turn off the filter spam calls function anytime.|
|4||Upon the filter spam calls function is turned on, You agree the Company to block all those numbers on the spam call list which is defined by the Company’s call filtering platform and third parties’ intelligence and may be updated or changed from time to time without prior notice. We are not responsible or liable for the quality, nature, accuracy and usefulness of the Service.|
|5||Out of area calls, long distance calls, calls originating from public paid phone and Private Automatic Branch Exchange (PABX) cannot be blocked by the Service.|
|6||The Service can accept eight-digits Hong Kong phone numbers only, you can add the number to personal blacklist and personal whitelist.|
|8||The Company is not responsible of any disputes between you and the owner of phone numbers in the spam call list that are submitted by you.|
|9||If you want to receive any specific number on the spam call list, you may add the number to the personal whitelist (maximum 200 entries).|
|10||We reserve the right to modify or cancel the Service (or any part thereof) and/or any features of the Service at any time without prior notice. You agree that we will not be liable to you or any third party for any modification or cessation of the Service and/or its features.|
|12||You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an “AS-IS” and “AS AVAILABLE” basis and we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part thereof).|
|13||The Service is also subject to the terms and conditions of the Mobile Service Agreement and the terms and conditions of any third party suppliers as may be amended from time to time. In the event of inconsistency between this terms and conditions and the Mobile Service Agreement, this terms and conditions shall prevail.|
|14||We reserve the right to change these terms and conditions at any time without prior notice. All matters and disputes will be subject to our final decision.|