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Netflix 5G Service Plan

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“Netflix /Now E Basic Pack” Terms & Conditions:
  1. “Netflix /Now E Basic Pack”(the “Services”) is only applicable to csl/1O1O customers who have subscribed to “csl/1O1O 5G Service Plan x Netflix (50GB/100GB)” mobile service and data plans. The contract period of The Services is 24/36 month, which includes Netflix Basic (HK $63/month) or Netflix Premium (HK$93/month), and Now E Basic Pack: Now NewsNow Sports Prime, Viu Premium, ViuTV.
  2. Customers who purchase The Services must also agree to all the terms and conditions of the "csl/1O1O 5G Service Plan (50GB/100GB)".
  3. To use the Services, customers must register for a Netflix and Now E account.
  4. Customer must log into his/her Netflix/Now E account to manage account’s subscription.
  5. If customer subscribe to a “csl/1O1O 5G Service Plan x Netflix (50GB)” of the $358/month data plan (csl) or $419/month data plan (1O1O), then upgrade Netflix Plan to Netflix Standard Plan (HKD $78/month) or Netflix Premium Plan (HKD $93/month) ,customer is required to pay an additional charge of HK$15 or HK$30 per month respectively, charges will be added to csl/1O1O mobile bill.
  6. Customer must download and successfully install the Netflix and Now E App from Google Play or Apple App Store to use the Services; or visit Netflix/Now E online platform.
  7. Mobile data used to access the Netflix/Now E content, will be deducted from and/or charge at the customer’s csl/1O1O mobile service and data plan.
  8. When “csl/1O1O 5G Service Plan x Netflix (50GB/100GB)” commitment period expired, Netflix service will continue according to customer’s previous Netflix subscription (if any), which will resume the original Netflix subscription; if customers wish to terminate the Netflix service, customers are required to contact Netflix support at https://help.netflix.com/.
  9. Video quality depends on the customer's mobile device, service location and network coverage and performance.
  10. CSL is not the supplier of Netflix/Now E Service, and makes no representation or guarantee as to the quality of Netflix and Now E contents. In case of any enquiry or dispute about the Service, please contact Netflix/Now E Customer hotline directly at csl 25123123/1O1O 28811010.
  11. Access to the Netflix Service Plan is provided by Netflix Pte. Ltd. and is bind by Netflix Terms & Conditions, please visit https://help.netflix.com/legal/termsofuse for details.
  12. Now E, the Application, the Website and the content are provided by PCCW and its licensors. The use of Now E, the Application and the Website is subject to the “Now E Terms and Conditions” (available for viewing at http://www.nowe.com/tnc/service, http://www.nowe.com/tnc/tvbox and http://www.nowe.com/help/thingstoknow respectively).
  13. The customer shall not modify, adapt, sub-license, reproduce, distribute, copy, exploit, translate, sell, reverse engineer, decompile or disassemble any portion, its Content and/or any downloadable software of the Netflix or Now E application.
  14. Netflix and Now E can be used in the Hong Kong Special Administrative Region for customer’s private domestic viewing only and must not be shown or exhibited for any public or commercial purposes.
  15. If you terminate the Service before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the remaining months of the commitment period for the Service. The Service will terminate immediately when your Designated Mobile Plan is terminated by you or by CSL.
  16. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service.
  17. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail.
  18. The Mobile Service Agreement can be viewed and downloaded at https://www.hkcsl.com/en/mobile-service-agreement-consumer-customers Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications Services (other than CSL Mobile Services and IDD001 services) upon the terms of this Application, the VAS Package Menu and Service Guide, and the General Conditions of Telecommunications Service (Consumer Customers) (available at http://www.hkt.com/Terms+of+Use/) and the applicable special conditions. The Now TV services under this Application are supplied by PCCW Media Limited upon the terms of this Application, the VAS Package Menu and Service Guide, and the Now TV Terms and Conditions (which can be viewed and downloaded at www.now-tv.com). A copy of these terms and conditions were also made available to me by your sales representative. I agree to be bounded by the terms when this Application is accepted by the Service Provider(s). I agree to pay the charges for each service. I have attained the age of 18 and all information provided by me is up-to-date, complete, true and correct.
Special Terms and Conditions for 5G Service Plan:
  1. 5G service is only applicable at designated locations with a compatible device. 3G/4G service is provided, if outside 5G service coverage.
  2. These Special Terms and Conditions are supplemental to the Mobile Service Agreement (“Agreement”) and form an integral part of the Agreement. In consideration of us offering the Mobile Service and/or the above offer, you agree to subscribe to the Mobile Service subject to the terms and conditions of the Agreement and these Special Term and Conditions.
  3. Subscription to this Service Plan for 24/36 months Commitment Period is required.
  4. You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month.
  5. Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged.
  6. Local Thereafter Charge for MMS: $2 per MMS.
  7. GIFTS AND PREMIUMS (if applicable): All gifts and premiums are non-exchangeable, non-redeemable for cash or other benefits. Please refer to the manufacturer's warranty statement included with the product (if any) for a detailed explanation of the product warranty terms applicable to a particular product. If you terminate our service before the expiry of the Commitment Period, we may charge you the full value of gifts and premiums you received in addition to any early termination charges you are required to pay.
  8. The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month.
  9. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
  10. Unless otherwise specified, Service Plan included usage applies to local use only.
  11. Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute.
  12. When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.
  13. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.
  14. If you terminate this Agreement before the expiry of the Commitment Period, the remaining balance of any Rebate or benefit will be absolutely forfeited to us immediately. In addition, you must pay the Early Termination Charge which is the sum of the monthly service fee for the remaining months of the Commitment Period.
  15. For selected 5G service plan’s (8GB/ 12GB/50GB/ 80GB/100GB) local data entitlement and top-up data will not support tethering and peer-to-peer (P2P) functions, such as BitTorrent and others, are not allowed when sharing network resource in respect of local bonus data. If a customer fails to comply with this stipulation, csl reserves the rights terminate service without notice. Furthermore, csl reserves the right to charge an additional fee, in line with the prevailing service rates.
  16. You expressly understand and agree that your use of the Mobile Service is at your sole risk, and the Mobile Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or any other equipment or device or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of any part of the Mobile Service.
  17. Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.hkcsl.com.
The Club and My HKT
  1. As a customer of the services you have subscribed to under this Application ("Services"), you will automatically become a member of The Club and an user of My HKT service ("My HKT") (provided and managed by Club HKT Limited and HKT CSP Limited respectively, both of which are subsidiaries of HKT Limited), if you have not already registered. By signing this Application, you understand and agree to:
    • A. the respective terms and conditions of The Club and My HKT and the respective Privacy Statement of the HKT Group and the PCCW Group (which can be viewed at www.theclub.com.hkwww.cs.hkt.comwww.hkt.com/legal/privacy.html and www.pccw.com/legal/privacy.html respectively); and
    • b. appoint The Club and My HKT as your agents to access on your behalf any or all your services accounts with the HKT Group and the PCCW Group to facilitate
      i.  the activation of your membership of; and
      ii. your use of, and our support of the various functions in The Club, My HKT and the Services. Your following email address and mobile number will be used as your contact (including the said email address as your login ID) in relation to The Club and My HKT services.
  2. If you are unable to provide both a valid email address and a mobile number, My HKT account will not be created, whereas Club HKT Limited will assign an email address to you, as your login ID for The Club registration.
“30GB/120GB/170GB/320GB 5G Local Data Package x Netflix” Terms and Conditions
Commitment period: 24/36months
  • “120GB/170GB/320GB 5G Local Data Package x Netflix” (this “Service”) provides additional 5G monthly mobile data to your designated Ultra Speed mobile service plan and Netflix Premium Plan (value: HK$93/month) is only applicable to designate csl/1O1O customers.
  • “30GB 5G Local Data Package x Netflix” (this “Service”) provides additional 5G monthly mobile data to your designated Ultra Speed mobile service plan and Netflix Basic Plan (value: HK$63/month) is only applicable to designate csl/1O1O customers.
  • The commitment period for all service plans are 24/36 month.
  • To use this Service, customers must register/sign into a Netflix account
  • Subscribing to this Service is eligible to automatically upgrade 4G local data, including this Service bonus data and mobile service plan entitlement, to 5G local data, meanwhile, other services terms and conditions will not be changed. Remaining unused data entitlement will be forfeited by default each month.
  • For 4G customers upgrade to selected 5G local data package with 30GB/120GB/170GB/320GB local data entitlement, all data entitlement under your 5G monthly plan and this Service (collectively “Total Data Entitlement”) are subject to the following restrictions: only 20GB data in your Total Data Entitlement supports tethering and peer-to-peer (P2P) function (such as BitTorrent); For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer P2P functions at a time. Any breach of the above restrictions may lead to suspension of your service or additional charges by us.
  • Customer must use a supported 5G handset and use within the covered zone. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors
  • This Service cannot be used in conjunction with certain types of services which may be subject to change from time to time
  • In order to provide bonus data, customer must continue to use designated mobile service plan within the Service commitment period. If you choose to terminate the Service before expiry of the Commitment Period, you will be required to pay an Early Termination Charge equivalent to the sum of the listed monthly fees of the remaining months of the Commitment Period.
  • CSL Mobile Limited reserves the right to amend and/or cancel the 5G Local Data Package and/or amend these Terms & Conditions without prior notice. In the event of inconsistency between the Chinese and English versions, the English version shall prevail. In the event of dispute, CSL Mobile Limited reserves the right of final determination.
  • This Service is subject to your Mobile Service Agreement with CSL Mobile Limited and this special Terms and Condition.
Netflix Direct Carrier Billing Service Terms & Conditions:
  1. Netflix Direct Carrier Billing Service (“Service”) is a billing service for designated personal customers of csl service plans (except Primary and Secondary student SIM Plans, personal-named business plans and pre-paid cards).
  2. The Service can only be used for designated purchases at Netflix Website (www.netflix.com) or Netflix App (each “Netflix Purchase”).
  3. Netflix Purchases are made subject to the prevailing Netflix Terms and Conditions https://help.netflix.com/zh-TW/legal/termsofuse).
  4. The Service can only be used to settle payment for Netflix Service Plans; the amounts for which will be billed through your csl monthly bill.
  5. The Service is subject to a monthly limit in any calendar month for each csl service plan as below. If Netflix customers’ purchase amount exceeds the monthly limit, Service will be suspended until next calendar month.
    • Elapsed time since commencement of csl service plan subscription Customers (service fee payment by Autopay) Customers (service fee payment not by Autopay)
      0 - 3 months $200 $100
      4 – 12 months $300 $200
      12 months or more $500 $300
    • CSL reserves the rights to update the spending limit regularly and without giving the customers any advance notice. The latest spending limit will be published on this website from time to time.
  6. Any use of the Service may incur data charges at the prevailing rate, and mobile data consumed will be deducted from subscription plan entitlements and charged at the prevailing rate thereafter. Standard roaming data charges apply if you use the Service overseas.
  7. The service provided by CSL Mobile Limited (“CSL”, “we”, “our”) serves only as a method of payment. CSL is not liable to customers for the Netflix Purchases, any refund request must follow Netflix’s refund policy. Please contact Netflix representative through Live Chat ( https://help.netflix.com/zh-TW/node/412) for any inquiries.
  8. CSL reserves the right to change, suspend or discontinue the Service; or amend these Direct Carrier Billing Service Terms & Conditions at any time without notice. In the event of dispute, our decision shall be final.

 


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