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The registration period to preorder a Designated Handset on this Designated Preorder Portal is between 12 September 2025 and 23:59 on 31 October 2025 (or such other period as we may advise), both dates inclusive (“Promotion Period”).
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Preorder of a Designated Handset is only applicable to the below eligible customers (each an “Eligible Customer”): |
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● Renewal or Upgrade customers: |
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An existing customer of designated 1O1O, csl, Club Sim, NETVIGATOR, Now TV or HKT Home Phone service (each an “Eligible Account”) who preorders a Designated Handset during the Promotion Period and select to renew or upgrade to a designated 1O1O, csl, NETVIGATOR, Now TV or HKT Home Phone service plan with not less than 24-month commitment period (each a “Designated Renewal Plan”). |
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Each Eligible Customer (as counted by Hong Kong identity card number or business registration number) can only preorder one (1) Designated Handset under each Designated Renewal Plan, but up to four (4) Designated Handsets for all Designated Renewal Plans.
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● New customers: |
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A new customer of designated 1O1O, csl, NETVIGATOR, Now TV or HKT Home Phone service who preorders a Designated Handset during the Promotion Period and select to subscribe to a designated 1O1O, csl, NETVIGATOR, Now TV or HKT Home Phone service with not less than 24-month commitment period (each a “Designated New Plan”). |
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Each Eligible Customer (as counted by Hong Kong identity card number or business registration number) can only preorder one (1) Designated Handset under each Designated New Plan, but up to four (4) Designated Handsets for all Designated New Plans. |
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● Preorder standalone handset customers: |
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An existing customer of designated 1O1O, csl, NETVIGATOR, Now TV or HKT Home Phone service who preorders a standalone Designated Handset during the Promotion Period with a 2025 Flagship Handset Fast Pass (“Fast Pass”) or 2025 Flagship Handset Prestige Pass (“Prestige Pass”). |
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Each Eligible Customer can order one (1) Designated Handset with each Fast Pass or each Prestige Pass. For the terms and conditions of Fast Pass, please visit https://www.hkcsl.com/en/flagship-hs-fastpass-tnc/. For the terms and conditions of Prestige Pass, please visit https://1010.com.hk/1010home/tnc/flagshiphandset_prestige_pass. |
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Based on the same factors and conditions, a customer who pre-orders a Designated Handset with a Fast Pass can get a higher priority to purchase a Designated Handset than customers who do not pre-order with a Fast Pass |
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Notwithstanding any provisions of these Terms and Conditions and any other provisions relating to this preorder, we and/or the relevant HKT Gorup Member(s) (as defined below) reserve(s) the right of final determination in the event of any dispute in connection with this preorder (including but not limited with the priority of right over being able to purchase a Designated Handset).
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Eligible Customer will receive a confirmation SMS and email after successfully preordering of a Designated Handset. When the Designated Handset becomes available, we will notify the Eligible Customer the method, date, time and location to purchase the Designated Handset with another confirmation SMS. Eligible customer should make sure the contact telephone number and email address provided are accurate.
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Eligible Customer is required to purchase the Designated Handset in person with valid identity proof (for verification purpose) according to the method, date, time and location specified in the confirmation SMS and/or email. For Fast Pass holder or Prestige Pass holder, the Designated Handset will be supplied to the Fast Pass holder or Prestige Pass holder by CSL Mobile Limited (“CSL”). For other Eligible Customers, the Designated Handset will be supplied to them by the service provider of the Designated New Plan or Designated Renewal Plan (as the case maybe), which may be CSL, Hong Kong Telecommunications (HKT) Limited (“HKT”) or Now TV Limited (“Now TV”) (each a “HKT Group Member”).
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Eligible Customer will be deemed to have given up the preorder if the Eligible Customer does not successfully within the specified period (i) purchase the Designated Handset; or (ii) renew or upgrade to a Designated Renewal Plan; or (iii) subscribe to a Designated New Plan. Prior to purchasing the Designated Handset, Eligible Customer should settle any outstanding payment of the Eligible Account. The Designated Handset will be activated in advance to shorten the waiting time of customers.
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A successfully registered preorder is non-transferrable and can only be used by the Eligible Customer.
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An Eligible Customer cannot make any changes to the preorder details once the preorder is confirmed. Eligible Customer must cancel and preorder again if the Eligible Customer wants to update any preorder details. The sequence of handling the preorder will be based on the time of the latest preorder.
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An Eligible Customer can cancel the preorder any time without any cost or liability.
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We reserve the right to change the method or location of purchase an Eligible Customer has chosen at any time with prior notice.
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Purchase of the Designated Handset is subject to relevant terms and conditions of the relevant HKT Group Member. For details, please visit the websites of relevant HKT Group Member: |
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◦ CSL：www.hkcsl.com / www.1010.com.hk |
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◦ HKT：www.netvigator.com / www.hkt-homephone.com |
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◦ Now TV：nowtv.now.com
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Unless otherwise stated, this Promotion cannot be used in conjunction with any other promotional or discount offer and is non- exchangeable for cash or other products.
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Estimated delivery date of Designated Handset is for reference only. Supply of Designated Handsets is dependent on stock provided by suppliers. We and the HKT Group Members do not in any way guarantee that any Eligible Customer will be able to successfully purchase a Designated Handset, nor are we or the HKT Group Members able to confirm the date of Designated Handsets becoming available.
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We and the HKT Group Members are not the supplier or manufacturer of any Designated Handsets. We and the HKT Group Members make no representation or guarantee to any aspect of any Designated Handsets (including but not limited to their quality) and shall not in any way be liable to any matters in relation thereto. No compensation shall be forthcoming under any circumstances.
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We and/or any of the HKT Group Members reserve(s) the right to vary or cancel this Promotion and/or amend these Terms and Conditions and/or to amend any terms and conditions governing the preorder or purchase of the Designated Handset at any time without notice.
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In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms and Conditions, the English version shall prevail. In the event of dispute in relation to this Promotion (including but not limited to those relating to the preorder or purchase of Designated Handset), our and/or any of the HKT Group Members’ decisions shall be final. |
