- applies to all new contracts relating to csls subscribed to by consumer customers from July 1, 2011 onwards.


1. Mobile Number Porting
  If you request for the Porting of your mobile number from another mobile operator and if through no fault of us, the mobile number Porting is unsuccessful, you will have to choose a new csl mobile number for the Application. In such a case, all promotions (including rebates and waivers) which are conditional upon successful Porting will be forfeited by you. If you do not choose a new csl mobile number, we will regard you to have cancelled the Application and you will have to pay us the Pre-activation Cancellation Charge.


2. BlackBerry

If you switch to our BlackBerry Internet Service, you must request your prior BlackBerry service provider to release your BlackBerry account to us. If by the target Commencement Date (as specified in the Application), your prior BlackBerry service provider shall have failed to release your BlackBerry account to us, the Commitment Period (as specified in the Application) of your BlackBerry Internet Service will still commence as scheduled on the target Commencement Date.


3. Prepayment

In some cases, we may require you to make a prepayment for csl Mobile Service. If you are required to make a prepayment, we will specify this in the Application. Prepayment will be refunded to you as rebates as specified in your Application for csl Mobile Service. Prepayment, however, will not be refunded to you if you terminate csl Mobile Service before the Commitment Period ends.


4. Ending csl Mobile Service

You can tell us to stop providing csl Mobile Service by calling our hotline on 1000. In some cases, you may have to pay us the Early Termination Charges and other Cancellation Charges for ending csl Mobile Service or the Contract for csl Mobile Service, please refer to the General Conditions of Telecommunications Service (Consumer Customers) for details.


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