Octopus Mobile Payment Service FAQ

(1) FAQ related to mobile services

  1. What is Octopus Mobile Payment Service?
  2. Is the use of Octopus function on the NFC SIM (Octopus) subject to the "Conditions of Issue of Octopus" published by Octopus Cards Limited?
  3. If the value on my NFC SIM (Octopus) is zero or negative, can I still use Octopus payment function?
  4. How to use the Octopus Mobile Payment Service?
  5. Can I register two or more Octopus number on one single NFC SIM card?
  6. Can I use one single Octopus number on two different NFC SIMs?
  7. Can I use one single Octopus number on two different NFC devices?
  8. Will use of NFC incur any extra charges?
  9. Will the Octopus function on the NFC SIM (Octopus) be affected if I change my Handset model?
  10. If I lost my NFC SIM (Octopus), what should I do?
  11. I lost my NFC SIM (Octopus), could you suspend my payment immediately?

 

(2) FAQ provided by Octopus


(1) FAQ related to mobile service

1.  What is Octopus Mobile Payment Service? 

Octopus Mobile Payment Service is the mobile payment service enabled by a NFC SIM card incorporated with Octopus function when operated with NFC (Near Field Communication) enabled mobile phone as tested by Octopus Cards Limited. 

2.  Is the use of Octopus function on the NFC SIM (Octopus) subject to the "Conditions of Issue of Octopus" published by Octopus Cards Limited?

Yes, it is. The NFC SIM (Octopus), namely Octopus Mobile SIM, is issued subject to the "Conditions of Issue of Octopus" published by Octopus Cards Limited, as may be amended from time to time.  The "Conditions of Issue of Octopus" is downloadable from Octopus Cards Limited’s website at www.octopus.com.hk, dispatched or displayed at designated transport stations.  Use of the Octopus function on the Octopus Mobile SIM is subject to the "Conditions of Issue of Octopus".

3.  If the value on my NFC SIM (Octopus) is zero or negative, can I still use Octopus payment function?

If the value on your NFC SIM (Octopus) is zero or negative, Octopus payment function on this NFC SIM (Octopus) cannot be used until it is reloaded.

4.  How to use the Octopus Mobile Payment Service?

Before using, please check

  • Whether the mobile phone has been upgraded with the latest firmware version.
  • Whether the NFC function of the mobile phone is being switched ON.  (Please refer to the operating manual of your mobile phone for details)
  • Whether file transfer via NFC is in progress. (Please refer to the operating manual of your mobile phone for details)
  • Whether your mobile phone is placed near metallic material (eg. metal mobile phone case) or attached with another Octopus.
  • Whether you hold the mobile phone with your Octopus Mobile SIM together with another Octopus or contactless smart card over an Octopus reader at one time.

When using,

  • Place your mobile phone steadily over an Octopus reader, hold and wait until you hear a "Dood" sound and there is an indication that the transaction is completed with the remaining value is shown on screen before removing your mobile phone.
  • Present your mobile phone over the Octopus reader again if the transaction is incomplete because you may have removed your mobile phone too quickly from the reader.
  • Present your mobile phone over the Octopus reader again after file transfer via NFC.
  • Present your mobile phone over the Octopus reader again at another angle.
  • Present your mobile over the Octopus reader again at a varied distance.
  • Restart your mobile phone and present it over the Octopus reader again.


5.  Can I register two or more Octopus number on one single NFC SIM card?
No.

6.  Can I use one single Octopus number on two different NFC SIMs?
No.

7.  Can I use one single Octopus number on two different NFC devices?

You can use Octopus Mobile Payment service by inserting your NFC SIM (Octopus) to another NFC-enabled mobile phone that tested by Octopus.

8.  Will use of NFC incur any extra charges?
No.

9.  Will the Octopus function on the NFC SIM (Octopus) be affected if I change my Handset model?

If your new Handset model as one of the tested models by Octopus Cards Limited, you can just insert your NFC SIM (Octopus) to continue using Octopus Mobile Payment Service.

If your new Handset model is not one of the tested models by Octopus Cards Limited, you cannot continue using Octopus Mobile Payment Service.

10.  If I lost my NFC SIM (Octopus), what should I do?

For mobile telecommunication function on the NFC SIM (Octopus) - please immediately suspend your mobile services via our 24-hour Consumer Service Hotline on 25 123 123. We will then send a normal SIM for replacement to you by mail.  If you wish to replace a NFC SIM (Octopus), you need to arrange it at our csl Shop and pay a Replacement Fee of HK$100 for NFC SIM (Octopus). 

For Octopus function on the NFC SIM (Octopus) - If your NFC SIM (Octopus) is linked to Automatic Add Value Service (AAVS), Octopus Cards Limited provide Lost Octopus Reporting Service.  To report loss, please call Lost Octopus Reporting Hotline 2266 2266.

11. I lost my NFC SIM (Octopus), could you suspend my payment immediately?
No.

If your NFC SIM (Octopus) is linked to Automatic Add Value Service (AAVS), Octopus Cards Limited provide Lost Octopus Reporting Service.  To report loss, please call Lost Octopus Reporting Hotline 2266 2266.


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