Roaming Call Management

Enjoy convenience and privacy protection with Roaming Call Management Service. This includes Roaming Voicemail, Caller Number Display and Hong Kong Connecting Tone.

Roaming Voicemail/Secretarial Service

Unanswered incoming calls are forwarded to your roaming voicemail / secretarial service without incurring roaming charges.

Using Voice Mail while roaming

To ensure your Voice Mail works properly while roaming, please note the followings:

• Please press [##002#SEND] to cancel all types of call forwarding before you leave Hong Kong. This will also protect you from any unnecessary roaming charges incurred by manual call forwarding.
• To access Voice Mail from overseas, please dial by referring to the Voice Mail number shown in the Voice Mail alert SMS message. You will be prompted to enter your mobile phone number and password (similar to accessing Voice Mail box via a landline in Hong Kong).
• To ensure you are able to listen to your Voice Mail messages, please dial *988 to set up your password before leaving Hong Kong. You only need to do this once.
• Via your mobile phone: You will need to pay the roaming charges similar to that incurred when making a call to Hong Kong
• Via a local landline: You will need to pay a local service provider's IDD charges.
• While roaming, no additional charge will be made for receiving Voice Mail alert SMS messages.
• For any enquiry, please call our 24-hour customer service hotline at +852 25 123 123

Using Secretarial Service while roaming

To ensure your Secretarial Service works properly while roaming, please note the followings:

• If you have set call forwarding to your secretarial number in Hong Kong, the service will continue to work while roaming.
• While roaming, no additional charge will be made for receiving Secretarial Service alert SMS messages.
• For any enquiry, please call our 24-hour customer service hotline at +852 25 123 123

Hong Kong Connecting Tone

Enjoy greater privacy wherever you go

The Hong Kong Connecting Tone service enables you to enjoy greater privacy while roaming. After you subscribe to the service, the Hong Kong Connecting Tone will be activated automatically while you are roaming. Regardless of where you may be, your caller will always hear the standard local connecting tone, as if you are in Hong Kong. The subscription process is easy and hassle free.

For any enquiry, please call our 24-hour customer service hotline at +852 25 123 123

Call Number Display

The Caller Number Display service is available in various destinations globally.

You can activate the line blocking function via mobile phone (depend on your handset model), your number will not be displayed while roaming.

If not, you can press [#31#][International Connect Number][Country Code][Area Code][Telephone Number], your number will not be displayed.