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Home  >   Roaming & IDD   >   Other roaming services   >   24-hour Free Customer Service Hotline

24-hour Free Customer Service Hotline

We run the biggest dedicated customer service fleet in Hong Kong, providing world-class and round-the-clock support, locally and internationally. Just call our hotline whenever you experience problems using your mobile phone overseas.

Dialing from mobile: +852 25 123 123

Free for all customers and roaming charges are waived(only for csl./1O1O SIM).

Dialing from fixed line:
Roaming Destinations Dialing Method
Australia [0011] 800 25 123 123
Austria [00] 800 25 123 123
Belgium [00] 800 25 123 123
Brazil [0021] 800 25 123 123
Canada [011] 800 25 123 123
China [00] 800 25 123 123
Denmark [00] 800 25 123 123
Finland [990] 800 25 123 123
France [00] 800 25 123 123
Germany [00] 800 25 123 123
Hawaii [011] 800 25 123 123
Ireland [00] 800 25 123 123
Israel [014] 800 25 123 123
Japan [00] 800 25 123 123
Macau [00] 800 25 123 123
Malaysia [00] 800 25 123 123
New Zealand [00] 800 25 123 123
Norway [00] 800 25 123 123
Philippines [00] 800 25 123 123
Portugal [00] 800 25 123 123
South Korea [001] or [002] 800 25 123 123
Singapore [001] 800 25 123 123
Spain [00] 800 25 123 123
Sweden [00] 800 25 123 123
Switzerland [00] 800 25 123 123
Taiwan [00] 800 25 123 123
Thailand [001] 800 25 123 123
UK [00] 800 25 123 123
USA [011] 800 25 123 123

The above international IDD prefixes are required if dialing from a land line.

Notes:

1. Please use landline phone to access the international toll-free number
2. Customers can call +852 25 123 123 for roaming destinations other than the above listed(IDD charges may apply).


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