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To recharge: Press * 109 * activation no. # SEND
To check the account balance: Press *109# SEND
Hello Prepaid SIM Card Recharge Voucher
(Available at Your Shoppe)
Validity of the SIM Card will be extended for 180 days from the date of recharge upon every recharge of HK$20, HK$50 or HK$100 Hello Prepaid SIM Card Recharge Voucher.
|Features||Service Charges (HK$)|
|Local Call1||Mobile to Mobile Calls||$0.03 / min|
|Others||$0.06 / min|
|IDD Call1||IDD 001||IDD 001 charges + $0.30 / min2|
|IDD 0060||IDD 0060 charges + $0.30 / min2|
|Local Video Call1||Intra Network||$1 / min|
|Other Mobile Network||$2 / min|
|International Video Call1||Philippines||$3.99 / min|
Indonesia / Japan / Russia /
Saudi Arabia / Singapore /
South Korea / Taiwan / Thailand
|$4.50 / min|
|Malaysia||$6 / min|
Australia / China / Macau /
New Zealand / UK
|$15 / min|
|Local SMS3||Intra Network||Free∆|
|Other Mobile Network||$0.50 / SMS|
|International SMS3||Philippines||$0.25 / SMS|
Australia / Brunei / Canada /
Indonesia / Japan / Kuwait /
Malaysia / Saudi Arabia /
Singapore / South Korea / Taiwan /
Thailand / UAE / UK / USA
|$0.50 / SMS|
|Other countries||$2.00 / SMS|
|Local Data8~||Pay Per Use4||$3 / 1000KB|
|1-Day-Pass5||$28 / 1GB|
|3-Day-Pass5||$56 / 2GB|
|7-Day-Pass5||$88 / 2GB|
|30-Day-Pass5||$78 / 2GB*+ BONUS 2GB^|
$156 / 4GB +
1000 mins (auto-renew)*i
|Usage period aligned with card validity5||$218 / 2GB|
Incoming & Outgoing MMS
in Hong Kong
|$3 / MB|
Incoming & Outgoing MMS
in other countries
|$0.12 / KB|
|International Roaming||Voice Call10||Roaming Charge|
|SMS3||Local / International SMS charges + $4 / SMS|
|Data11||$0.12 / KB|
|Local Call Forwarding||Local airtime charges|
|International Call Forwarding1||IDD 001 charges + $0.30 / min2|
|Unconditional Call Forwarding Package12||$15 / 30 days|
|Caller Number Display||Free|
|Voice Mail13||$5 / 30 days|
|Call Waiting||Local airtime charges|
|Conference Call||Local airtime charges|
|Money-Go-Round14||$0.20 / transfer|
|Press-to-Load||$0.20 / transfer|
|MTR/ Tunnels/ Mobile License/ Administration Fee15||$2 / month|
Charging Mechanismfor details of the remarks.
∆ Effective 1 Oct 2016, Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a quota of 10,000 SMS units per calendar month ("Quota"). Unused Monthly Quota units cannot be carried forward to the next month and will be forfeited at the end of the relevant month. If the usage exceeds the Quota, the Thereafter Charge is $0.2 per Intra-network SMS. Inter-network SMS is text SMS sent within Hong Kong to other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. The Quota does not include Inter-network SMS and International SMS.
~ To Subscribe / unsubscribe: see Local Data Monthly Package
*$78 = 2GB + Unlimited Wi-Fi for 30 days, and $156 = 4GB + 1000 local mins + Unlimited WiFi for 30 days offers are valid until 31 March 2018 and only applicable to Hello 3G Prepaid SIM Card Philippines Connect.
i For the $156 data 30-day plan with auto-renew function, it will be renewed automatically every 30 days after subscription unless we are notified otherwise.
^During the Promotion period, each Hello 3G Prepaid SIM Card Philippines Connect mobile telephone number “MRT Number” that has successfully subscribed to the $78 Volume-based Plan may enjoy extra 2GB within the same package duration of thirty (30) days. Promotion period is from April 29 – 31 March, 2018(both dates inclusive).
3 ways to make IDD calls using Hello Prepaid SIM Card:
1. Press  [Country / Territory Code] [Area Code] [Phone Number]; or
2. Press  [Country / Territory Code] [Area Code] [Phone Number]; or
3. Press [+] [Country / Territory Code] [Area Code] [Phone Number]
If you call back to an incoming IDD call by retrieving the telephone number from the caller number display (eg from "Answered" or "Missed" call records), this IDD call will be charged at IDD 001 rates, as you are using IDD 001 to make the call.
You can make calls to Hong Kong, within the same country/territory, or to other countries/territories when you are overseas.
After pressing the requisite key string, you'll receive a message saying "Thank you for using our service. The number you’ve dialed is being connected, please wait". Wait for your phone to ring, and answer it. You will then be connected to the called party.
The roaming service has been enabled by default in this Prepaid SIM Card. Customers can take the action outlined below to prevent handsets from switching to mainland China-based mobile networks while in Hong Kong, thereby incurring unnecessary roaming charges.
Temporarily suspend the roaming service with the following shortcodes:
• To suspend roaming service: *143*01# SEND
• To resume roaming service before leaving Hong Kong: #143*01# SEND
• To check roaming status: *#143*01# SEND
* If you have to make or receive calls while roaming, please cancel all local / international call forwarding functions.
Simply pick up your 3G handset and make video calls to your friends, families or business partners and talk "face to face" with them.
Make Local Video Call:
Dial Hong Kong Mobile Number
Make International Video Call:
Dial  / [+] [Country / Territory Code] [Mobile Number]
To receive international video calls, recipients overseas must use a 3G handset. Customers can only make international video calls to mobile phone users subscribing to a video call service via overseas 3G networks.
Roaming Video Call Services is not supported on Hello Prepaid SIM Card.
New and easier way to enjoy your favorite packages!
Simply follow these codes to register:
|Rate||Validity||Data Use Allotment||Sign Up Code||Check Package Status|
|$78*||30 Days||2GB+ BONUS 2GB^||*101*130*1#|
|$156*||30 Days||4GB + 1000 mins (auto-renew)i||*101*130*3#|
|$218||Usage period aligned with card validity4||2GB||*101*199*1#|
*$78 = 2GB + Unlimited Wi-Fi for 30 days, and $156 = 4GB + 1000 local mins + Unlimited WiFi for 30 days offers are valid until31 March 2018 and only applicable to Hello 3G Prepaid SIM Card Philippines Connect.
i For the $156 data 30-day plan with auto-renew function, it will be renewed automatically every 30 days after subscription unless we are notified otherwise. To unsubscribe, please dial *101#130*3# from your handset.
^During the Promotion period, each Hello 3G Prepaid SIM Card Philippines Connect mobile telephone number “MRT Number” that has successfully subscribed to the $78 Volume-based Plan may enjoy extra 2GB within the same package duration of thirty (30) days. Promotion period is from April 29 – 31 March , 2018 (both dates inclusive).
We offer high-quality wireless broadband connectivity at more than 15,000 hotspots across Hong Kong at convenience stores, coffee shops, restaurants, shopping malls, MTR stations (concourses and platforms, excluding Light Rail), Airport Express stations and trains, universities and other tertiary education institutions and public phone kiosks.
Use a Wi-Fi (IEEE802.11b/g/n) enabled device at csl Wi-Fi hotspots to experience the fastest wireless broadband connectivity.
Visit www.cslwifi.com > Wi-Fi Hotspot
How to use:
csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com.
Friends/Relatives in the Philippines can make/receive unlimited calls to/from Hong Kong through this KingKing app via Wi-Fi connectivity
- No IDD charge
- Support call to Hong Kong fixed line & mobile number
You can also share the KingKing service to your friends/relatives in the Philippines, and you all can call between Hong Kong and the Philippines by KingKing.
Your friend in the Philippines is required to connect to Wi-Fi, install and switch on the KingKing app to make and receive calls. No Internet connection or KingKing app is required for you to make and receive calls in Hong Kong
Connect to Wi-Fi Network, install and run the KingKing application and follow below, KingKing application can be found in Google Play and use "csl" as the search phrase.
Steps for make/ receive call:
KingKing cannot be used for emergency calls while you are abroad, so please make emergency calls via your regular voice service. However, you can use KingKing to make emergency calls in Hong Kong.
Money-go-round service enables you to transfer stored value to your friends using Hello 3G Prepaid SIM Card.
Press * 101 * [Recipient Mobile No.] * [Value of Transfer] # SEND
Example: Transfer $25 to tel. 9123 xxxx
Press * 101 * 9123XXXX * 25 # SEND
This value transfer service is applicable among Hello 3G Philippines Connect users only.
A minimum of $10 is required to remain on general balance and that can not be transferred by the service.
This enables transference of your general balance to friends in the Philippines.
Support amounts & rates:
All New rates are effective December 1, 2015.
· Globe, Smart, Sun
Not supported for below amount to below operators:
· Remit PHP100 to: Globe
· Remit PHP150 to: Smart
For instructions and rate check by mobile phone:
Press *101*725# SEND
Press ＊ 101 ＊ 63 [Recipient Mobile No.] ＊ [Value of Transfer] # SEND
Example: Transfer PHP100 to tel. 631234567XXX
Press ＊ 101 ＊ 631234567XXX ＊ 100 # SEND
The service can send your general balance only to a prepaid card user in the Philippines, and is limited solely to transference of general balance. A minimum of $10 is required to remain on general balance and that can not be transferred by the service.
Your Shoppe and any authorized Hello Prepaid SIM dealer
Check account balance and validity
Press *109# SEND
Service Hotline: 179179
Sole distributor: Your Shoppe Group
Shop 117, Worldwide Plaza, 19 Des Voeux Road, Central
Sales Hotline: 6600 8878
General Terms and Conditions