Hello 3G Prepaid SIM Card Philippines Connect

Hello 3G Prepaid SIM Card Philippines

The communication and service channels except hotline operators and shop service attendant are available in Filipino only.

SIM Card Activation
The SIM Card is valid for 180 days after activation. To continue using the mobile number, please recharge the SIM Card before the expiry date, otherwise the un-used value and mobile number will be forfeited.    
  1. Insert the SIM card into the mobile phone
  2. SIM Card Activation
      • Make the first outgoing call and select the preferred language; or
      • Press ##122# on your mobile phone, English will be set as your preferred language; or
      • Launch your internet browser and connect to the internet
  3. You will receive an SMS confirmation that your SIM card has been activated

Recharge Instructions:
To recharge: Press * 109 * activation no. # SEND
To check the account balance: Press *109# SEND

Hello Prepaid SIM Card Recharge Voucher
(Available at Your Shoppe)
Validity  
$20 180 Days Hello $20 Voucher artwork
$50 180 Days Hello $50 Voucher artwork
$100 180 Days Hello $100 Voucher artwork

Validity of the SIM Card will be extended for 180 days from the date of recharge upon every recharge of HK$20, HK$50 or HK$100 Hello Prepaid SIM Card Recharge Voucher.


Tariffs
Features Service Charges (HK$)
Local Call1 Mobile to Mobile Calls $0.03 / min
Others $0.06 / min
IDD Call1 IDD 001 IDD 001 charges + $0.30 / min2
IDD 0060 IDD 0060 charges + $0.30 / min2
Local Video Call1 Intra Network $1 / min
Other Mobile Network $2 / min
International Video Call1 Philippines $3.99 / min
Indonesia / Japan / Russia /
Saudi Arabia / Singapore /
South Korea / Taiwan / Thailand
$4.50 / min
Malaysia $6 / min
Australia / China / Macau /
New Zealand / UK
$15 / min
Local SMS3 Intra Network Free
Other Mobile Network $0.50 / SMS
International SMS3 Philippines $0.25 / SMS
Australia / Brunei / Canada /
Indonesia / Japan / Kuwait /
Malaysia / Saudi Arabia /
Singapore / South Korea / Taiwan /
Thailand / UAE / UK / USA
$0.50 / SMS
Other countries $2.00 / SMS
Local Data8~ Pay Per Use4 $3 / 1000KB
1-Day-Pass5 $28 / 1GB
3-Day-Pass5 $56 / 2GB
7-Day-Pass5 $88 / 2GB
30-Day-Pass5 $78 / 2GB*+ BONUS 2GB^
30-Day-Pass5 $156 / 4GB +
1000 mins (auto-renew)*i
Usage period aligned with card validity5 $218 / 2GB
csl Wi-Fi Free
KingKing(傾King)20~   $8/day
$88/30days
MMS9 Incoming & Outgoing MMS
in Hong Kong
$3 / MB
Incoming & Outgoing MMS
in other countries
$0.12 / KB
International Roaming Voice Call10 Roaming Charge
SMS3 Local / International SMS charges + $4 / SMS
Data11 $0.12 / KB
Local Call Forwarding Local airtime charges
International Call Forwarding1 IDD 001 charges + $0.30 / min2
Unconditional Call Forwarding Package12 $15 / 30 days
Caller Number Display Free
Voice Mail13 $5 / 30 days
Call Waiting Local airtime charges
Conference Call Local airtime charges
Money-Go-Round14 $0.20 / transfer
Press-to-Load $0.20 / transfer
MTR/ Tunnels/ Mobile License/ Administration Fee15 $2 / month

Charging Mechanismfor details of the remarks. 
Effective 1 Oct 2016, Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a quota of 10,000 SMS units per calendar month ("Quota"). Unused Monthly Quota units cannot be carried forward to the next month and will be forfeited at the end of the relevant month. If the usage exceeds the Quota, the Thereafter Charge is $0.2 per Intra-network SMS. Inter-network SMS is text SMS sent within Hong Kong to other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. The Quota does not include Inter-network SMS and International SMS.
~ To Subscribe / unsubscribe: see Local Data Monthly Package
*$78 = 2GB + Unlimited Wi-Fi for 30 days, and $156 = 4GB + 1000 local mins + Unlimited WiFi for 30 days offers are valid until 31 December 2017 and only applicable to Hello 3G Prepaid SIM Card Philippines Connect.
i For the $156 data 30-day plan with auto-renew function, it will be renewed automatically every 30 days after subscription unless we are notified otherwise.
^During the Promotion period, each Hello 3G Prepaid SIM Card Philippines Connect mobile telephone number “MRT  Number” that has successfully subscribed to the $78 Volume-based Plan may enjoy extra 2GB within the same package duration of thirty (30) days. Promotion period is from April 29 – 31 December, 2017 (both dates inclusive).


IDD Calls

For the rate of IDD 001, please click here.
For the rate of IDD 0060, please click here.

3 ways to make IDD calls using Hello Prepaid SIM Card:

1. Press [0060] [Country / Territory Code] [Area Code] [Phone Number]; or
2. Press [001] [Country / Territory Code] [Area Code] [Phone Number]; or
3. Press [+] [Country / Territory Code] [Area Code] [Phone Number]

  • csl reserves the right to change IDD/ roaming tariff or coverage from time to time without advance notice to customer. Please call customer hotline 179179 for details.  
  • Postpaid IDD 0060 rate table and offers (i.e. via bill settlement) do not apply to Hello Prepaid SIM Card.

If you call back to an incoming IDD call by retrieving the telephone number from the caller number display (eg from "Answered" or "Missed" call records), this IDD call will be charged at IDD 001 rates, as you are using IDD 001 to make the call.


International Roaming*

You can make calls to Hong Kong, within the same country/territory, or to other countries/territories when you are overseas.

  • Calling Hong Kong
       Press**128*[Hong Kong Tel.No.]#SEND
  • Making local calls in other countries/territories
       Press**128*[001][Country/Territory Code][Area Code][Local Tel.No.]#SEND
  • Making calls to other countries/territories
       Press**128*[001][Country/Territory Code][Area Code][Local Tel.No.]#SEND

    After pressing the requisite key string, you'll receive a message saying "Thank you for using our service. The number you’ve dialed is being connected, please wait". Wait for your phone to ring, and answer it. You will then be connected to the called party.

    The roaming service has been enabled by default in this Prepaid SIM Card. Customers can take the action outlined below to prevent handsets from switching to mainland China-based mobile networks while in Hong Kong, thereby incurring unnecessary roaming charges.

    Temporarily suspend the roaming service with the following shortcodes:
    •  To suspend roaming service: *109# SEND
    •  To resume roaming service before leaving Hong Kong: #109# SEND
    •  To check roaming status: *#109# SEND

    * If you have to make or receive calls while roaming, please cancel all local / international call forwarding functions.


Video Call Services

Simply pick up your 3G handset and make video calls to your friends, families or business partners and talk "face to face" with them.

Make Local Video Call:
Dial Hong Kong Mobile Number

Make International Video Call:
Dial [001] / [+] [Country / Territory Code] [Mobile Number]

To receive international video calls, recipients overseas must use a 3G handset. Customers can only make international video calls to mobile phone users subscribing to a video call service via overseas 3G networks.

Roaming Video Call Services is not supported on Hello Prepaid SIM Card.


Local Data Monthly Package

New and easier way to enjoy your favorite packages!

Simply follow these codes to register:

Rate Validity Data Use Allotment Sign Up Code Check Package Status
$28 1 Day 1GB *101*101*4# *101#
$56 3 Days 2GB *101*103*3#
$88 7 Days 2GB *101*107*3#
$78* 30 Days 2GB+ BONUS 2GB^ *101*130*1#
$156* 30 Days 4GB + 1000 mins (auto-renew)i *101*130*3#
$218 Usage period aligned with card validity4 2GB *101*199*1#

*$78 = 2GB + Unlimited Wi-Fi for 30 days, and $156 = 4GB + 1000 local mins + Unlimited WiFi for 30 days offers are valid until 31 December 2017 and only applicable to Hello 3G Prepaid SIM Card Philippines Connect.
i For the $156 data 30-day plan with auto-renew function, it will be renewed automatically every 30 days after subscription unless we are notified otherwise. To unsubscribe, please dial *101#130*3# from your handset.
^During the Promotion period, each Hello 3G Prepaid SIM Card Philippines Connect mobile telephone number “MRT  Number” that has successfully subscribed to the $78 Volume-based Plan may enjoy extra 2GB within the same package duration of thirty (30) days. Promotion period is from April 29 – 31 December, 2017 (both dates inclusive).


csl Wi-Fi

We offer high-quality wireless broadband connectivity at more than 15,000 hotspots across Hong Kong at convenience stores, coffee shops, restaurants, shopping malls, MTR stations (concourses and platforms, excluding Light Rail), Airport Express stations and trains, universities and other tertiary education institutions and public phone kiosks.

Use a Wi-Fi (IEEE802.11b/g/n) enabled device at csl Wi-Fi hotspots to experience the fastest wireless broadband connectivity.

Hotspot search:
Visit www.cslwifi.com > Wi-Fi Hotspot

How to use:

  • Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "CSL"
  • Launch your internet browser
  • Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically
  • Login to the service:
    1) Choose “Discover HK Tourist SIM/Prepaid SIM Cards”
    2) Provide your Mobile Number and Password to login to the service; dial *111# on your mobile device and follow the instructions to obtain your password.
  • After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
  • If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.

csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com.


KingKing (傾King)

Friends/Relatives in the Philippines can make/receive unlimited calls to/from Hong Kong through this KingKing app via Wi-Fi connectivity
- No IDD charge
- Support call to Hong Kong fixed line & mobile number

You can also share the KingKing service to your friends/relatives in the Philippines, and you all can call between Hong Kong and the Philippines by KingKing.

Your friend in the Philippines is required to connect to Wi-Fi, install and switch on the KingKing app to make and receive calls. No Internet connection or KingKing app is required for you to make and receive calls in Hong Kong

Registration:
Connect to Wi-Fi Network, install and run the KingKing application and follow below, KingKing application can be found in Google Play and use "csl" as the search phrase.

Press KingKing application icon on your handset menu   Enter your csl’s number and password of rechargeable SIM card   Accept KingKing Terms & Conditions
  1. Press KingKing application icon on your handset menu; and
  2. Enter your csl’s number
  3. Enter password of rechargeable SIM card
  4. Accept KingKing Terms & Conditions

Steps for make/ receive call:

Steps for make/ receive call
  1. Turn on Wi-Fi on handset, search available Wi-Fi network
  2. Run the KingKing app
  3. Turn on the King King app
  4. Ready to make/receive a normal call by the King King app

Remark:
KingKing cannot be used for emergency calls while you are abroad, so please make emergency calls via your regular voice service. However, you can use KingKing to make emergency calls in Hong Kong.


Money-Go-Round

Money-go-round service enables you to transfer stored value to your friends using Hello 3G Prepaid SIM Card.

To Transfer:
Press * 101 * [Recipient Mobile No.] * [Value of Transfer] # SEND

Example: Transfer $25 to tel. 9123 xxxx
Press * 101 * 9123XXXX * 25 # SEND

This value transfer service is applicable among Hello 3G Philippines Connect users only.

 A minimum of $10 is required to remain on general balance and that can not be transferred by the service.


Press-to-Load

This enables transference of your general balance to friends in the Philippines.

Support amounts & rates:

Country PHP HKD
Philippines 50 14
100 26
150 35
300 70

All New rates are effective December 1, 2015.

Support operators:
· Globe, Smart, Sun

Not supported for below amount to below operators:
· Remit PHP100 to: Globe
· Remit PHP150 to: Smart

For instructions and rate check by mobile phone:
Press   *101*725# SEND

To transfer:
Press  * 101  * 63 [Recipient Mobile No.]  * [Value of Transfer]  # SEND

Example: Transfer PHP100 to tel. 631234567XXX 
Press  * 101  * 631234567XXX  * 100  #  SEND

The service can send your general balance only to a prepaid card user in the Philippines, and is limited solely to transference of general balance. A minimum of $10 is required to remain on general balance and that can not be transferred by the service.


Sales Channels

Your Shoppe and any authorized Hello Prepaid SIM dealer


Check account balance and validity
Press *109# SEND

 

Charging Mechanism
  1. Local calls, IDD calls, video calls and International Call Forwarding calls are charged on a per-minute basis. csl reserves the right to change IDD/ roaming tariff or coverage from time to time without advance notice to customer. Please call customer hotline 179179 for details.
  2. IDD related airtime charges of $0.30/min apply when using IDD service and International Call Forwarding.
  3. Each SMS holds 160 English or 70 Chinese characters, including spaces. If your message exceeds this limitation, we will help you to truncate it into multiple SMS and each SMS will be charged.
  4. Local data is charged on a per-MB basis. Please ensure the data connection is disabled when you are not using the service to avoid unnecessary charges.
  5. Local 1-day, 3-day, 7-day, 30-day (except auto-renewed) data passes and "Usage Period Aligned with Card Validity" data passes commence on the day of subscription. Data passes will be automatically terminated after a continuous 24-hour session upon your subscription for 1-day pass, a continuous 72-hour session upon your subscription for a 3-day pass; a continuous 168-hour session upon your subscription for 7 day pass, a continuous 720-hour session upon your subscription for 30-day pass or until expiry of the prepaid card. “Usage Period Aligned with Card Validity” will expire on 23:59 of the SIM card’s expiry date or  no more than 365 days from the subscription date of the data plan, whichever is earlier.  Upon expiry of the data pass, data services may be continued by subscribing to our data pass. Local 30-day auto-renewed data passes will be renewed automatically every 30 days after subscription unless terminated. Any unused data cannot be carried forward to the next 30-day period and will be forfeited at the end of the respective period.
  6. The validity of the "Usage period aligned with card validity" local data pass will continue upon the expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner. Please note that upon expiration of the prepaid card, all paid charges is not refundable.
  7. If you subscribe to Pay-as-you-go (PAUG), the data usage fee is $3/MB.  If you opt for PAUG, you cannot subscribe to any other data packages, or vice versa.  Should you wish to change from PAUG to 1/3/7/30 days data passes or vice versa, you must cancel the existing data pass subscription and then subscribe to a new one.
  8. Both incoming and outgoing MMS are charged on a per-MB basis. If MMS is downloaded / sent during roaming, roaming data charges apply.
  9. International roaming calls are charged on a per minute basis. Airtime will be deducted in units of 1 minute once you answer the return call from our system, even if the called number is busy or unanswered.
  10. Roaming data is charged on a per-20KB basis.
  11. No local airtime charges applied for Unconditional Call Forwarding Package. Local call forwarding when busy, unanswered and unreachable are not included in the package. The package will be renewed automatically every 30 days and related package charge will be deducted from your account.
  12. When accessing Voice Mail via a mobile phone, airtime is charged. Roaming charges apply when retrieving voice mails from outside Hong Kong. The Voice Mail package will be renewed automatically every 30 days and related package charge will be deducted from your account.
  13. Money-go-round service is charged from sender for each stored-value transfer. Minimum transfer value for Money-go-round is $5, with higher amounts in increments of $5.
  14. The MTR/ Tunnels/ Mobile License/ Administration Fee will be deducted automatically from your account on a monthly basis.
  15. If the subscribed packages cannot be renewed successfully due to insufficient balance in your account, the related packages will be cancelled. Please re-subscribe to the packages after recharge.
  16. Any dispute over value or usage should be raised with CSL Mobile Limited within one month.
  17. A $30 service fee will be charged for each copy of the call details relating to the current month.
  18. Usage records maintained by CSL Mobile Limited shall, in the absence of manifest error, be conclusive evidence.
  19. Customers are required to download the KingKing application to utilize this service. KingKing is compatible only with certain handsets (please refer to http://www.hkcsl.com/en/KK-voice-call-service-2nd/ ). $8/day, $88/30days for making outgoing calls to any Hong Kong phone number or receiving incoming calls from anywhere in the world via KingKing, cut off time of the day plan package is 23:59 HK time on expire day. IDD charges apply if making calls to non-Hong Kong phone numbers, and local voice call minutes will be charged for the duration of such a call during all calls. Charges for Wi-Fi connectivity and IDD charges (if any) are additional. Local voice call minutes will be charged for using KingKing application to make/receive calls in Hong Kong. CSL Mobile Limited cannot guarantee "KingKing" service performance on handset models not listed, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi is available. Download the application from Google Play and App Store will incur local mobile data charge, while roaming data charge will incur in overseas.
  20. CSL Mobile Limited reserves the right to amend the tariff and the related charges.  Please call the service hotline for tariff details.
  21. All CSL Mobile Limited services may be subject to QoS Measures.

 

Service Hotline: 179179
Sole distributor: Your Shoppe Group
Shop address:
Shop 117, Worldwide Plaza, 19 Des Voeux Road, Central
Sales Hotline: 6600 8878



General Terms and Conditions


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