Tips Of Use and Country Codes

1. Before leaving Hong Kong, remember to:
   -

   Activate the Card if this is a new card.

   -

   Check the stored-value balance and make sure it is recharged to sufficient amount. You are also advised to buy some vouchers and bring them with you.

   -

   Check the expiry date of the Card and make sure it is still valid.

   -

   Forward your frequently used mobile number to this Card, or inform your friends and relatives about this new mobile phone number.

   -

   Bring your handset menu in case you need to refer to it for manual network selection.
    
2. Why can't I make or receive calls when travelling overseas?
   -

   There is no network coverage in your area.

   -

   Your SIM Card is expired. Please recharge it to extend the validity.

   -

   Ensure your stored-value balance is over $12.5 before using roaming services.

   -

   Restart your handset or select manually and redial if your handset cannot detect the network automatically.

   -

   Selected another network manually if your selected network does not support roaming services.
    
3. Country Codes