Kumusta Ka Prepaid SIM
SIM Card Activation
Para ma-activate ang SIM Card, mangyaring tumawag lamang o mag-text sa anumang local Hong Kong number. Paki-activate ang SIM card bago mag-expire ito sa petsa na ipinapakita sa card packaging. (Para magamit sa ibang bansa, inirerekomenda na i-activate ang SIM card na ito sa HK bago umalis ng bansa)
SIM Card Validity: 90 Days. Please activate the SIM Card before the expiry date on the package or it will become void.
The communication and service channels except hotline operators and shop service attendant are available in Filipino only.
Sa Kumusta Ka Prepaid SIM mag-e-enjoy ka sa:
• Matipid na promotions! For info, visit our Facebook page https://www.facebook.com/cslfilipinoprepaidsim
• Mababang rate para sa lokal at international calls, SMS, at video calls sa pamilya at kaibigan
• Internet Plans
• Filipino Mobile TV Service (featuring GMA Pinoy TV shows on Now Pinoy TV)
• Magpadala ng load sa lahat ng mobile operators sa Pilipinas
• Mag-ipon ng loyalty points kapag nag-recharge at ipalit ng mga prizes
Services
Recharge Instructions
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• Short Code: Dial |
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109 |
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Voucher Code |
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# |
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then press YES/OK OR |
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• Hotline: Call |
171 111 |
from your mobile phone and follow the instructions. Kumusta Ka load will be recharged automatically. |
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• To check the account balance: Dial |
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109 |
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# |
SEND |
Kumusta Ka Prepaid SIM Card
Recharge Voucher
(Available at Mobile Phone Direct Selling Centre)
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Validity |
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$20 |
30 Araw |
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$50 |
90 Araw |
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$100 |
90 Araw |
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Validity of the SIM Card will be extended based on the Prepaid SIM Card Recharge Voucher amount.
Internet Plan~
Select 4G on your 4G handset and instantly enjoy csl's robust 4G network for a more seamles internet experience!
|
Data Plans |
Best Used For |
Rate |
Validity |
Data Use Allotment |
Sign up Code |
~Speed |
Volume based Plani
("VBP") |
Email, Chat, Web Browsing,
Photo Uploads |
$38 |
30 Days |
500MB
+
BONUS 500MB |
*101*414# |
7.2Mbps |
|
$88 |
2GB
+
BONUS 2GB |
*101*418# |
$99 |
5GB
+
1000 local minutes |
*101*400# |
Unlimited Planii
("UDP") |
Downloads or Streaming of
Music or Video |
$8 |
1 Hour |
UNLIMITED
After you have reached 15GB of mobile data usage, your network speclication will be lowered to 128kbps. |
*101*832*2# |
7.2Mbps |
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$28 |
1 Day |
*101*832*3# |
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$78 |
7 Days |
*101*832*4# |
$98$88 |
30 Days |
*101*420# |
3.6Mbps |
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4G Planiii |
LTE-A^ |
$216 |
30 Days |
1GB |
*101*300*1# |
600Mbps |
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$28 |
7 Days |
200MB top-up plan
(requires active subscription to $216 1GB/30-day 4G Plan) |
*101*300*2# |
Check package status:*101# ~Refer to the Terms and Conditions below.
A customer has the option to pay the $18 Network Speed Resetting Fee to re-set the network speed to the original network speed as specified by your existing Unlimited Plan for the next 15GB by dialing *101*421#. See Terms and Conditions for details.
During the Promotion period, each Kumusta Ka Prepaid SIM card mobile telephone number “MRT Number” that has successfully subscribed for the first time to the $99 Volume-based Plan may enjoy one-off extra 3GB, within the same package duration of thirty (30) days. Promotion period is until 30 September 2018. The extra 3GB offer does not apply to packages that are auto-renewed from an existing subscription.
i Terms & Conditions for 30-Day Volume-Based Plan ("Volume-Based Plan"):
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i Terms & Conditions for 30-Day Volume-Based Plan ("Volume-Based Plan"): |
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1. |
Peak speed for data upload and download is 7.2Mbps. Actual speed experienced may be less than the theoretical speed obtainable on the network and may vary due to internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors. |
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2. |
Your Volume-based Plan (“VBP”) will be renewed automatically every 30 days after subscription. Any unused data or local voice minutes will be forfeited at the end of the 30-day period and cannot be carried forward. However, the auto-renew feature is cancelled when you subscribe to any of our Unlimited Data Plans. |
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3. |
To unsubscribe from:
• $38 VBP, dial *101#414#
• $88 VBP, dial *101#418#
• $99 VBP, dial *101#400# |
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4. |
The $88 30-day VBP includes 2GB of data. For every new sign-up or renewal of $88 30-day Volume-VBP within the Promotional Period, you can get a BONUS 2GB of data usage (ie: total 4GB for 30 days). The $38 30-day Volume-Based Plan includes 500Mb of data usage. For every new sign-up or renewal of $38 30-day VBP within the Promotional Period, you can get a BONUS 500Mb of data usage (ie: total 1GB for 30 days). Promotion Period is from now until 30 September 2018. |
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5. |
You can sign up to any of our Unlimited Data Plans any time before or after you have signed up to the $38 or $88 VBP. Your data consumption will be first deducted from your VBP allocation until the data has been used up, before the unlimited data takes effect. Other terms and conditions apply. Please contact our customer service hotline on 179179 or visit our website: http://e.hkcsl.com/Fil-Indo for details of our exclusive distributor shop addresses, products, service plans, offers and terms and conditions. |
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6. |
CSL Mobile Limited (“CSL”) may amend or withdraw the plans or terms and conditions at any time without prior notice. In the event of dispute, CSL’s decision is final and binding.
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7. |
Other terms and conditions apply. Please contact our customer service hotline on 179179 or visit our website: http://e.hkcsl.com/Fil-Indo for details of our exclusive distributor shop addresses, products, service plans, offers and terms and conditions. |
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ii Terms & Conditions for Unlimited Plan:
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1. |
Fair Usage Policy applies, after you have reached the monthly fair usage level of 15GB, you can continue to use the service. However, your network specification will be lowered to 128kpbs. Please refer to https://www.hkcsl.com/tc/Prepaid-Fair-Usage-Policy/ for details. |
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2. |
Unlimited Plans |
$8 (1 hour), $28 (24 hours), $78 (7 days)
Unlimited Plans |
$88 30-day Unlimited Plan |
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A. |
Peak data upload and download speed is 7.2 Mbps. Actual speed experienced will be less than the theoretical speed obtainable on the network and may vary due to internet conditions, server speed, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors. |
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B. |
You can subscribe to more than one $8, $28 or $78 Unlimited Plan at the same time. Each subsequent Unlimited Plan will be activated automatically after the previous Unlimited Plan has expired. For example, if you subscribed to a 7-day $78 Unlimited Plan ("$78 Unlimited Plan") 4 times, then the second $78 Unlimited Plan would only be activated after the first $78 Unlimited Plan has expired. |
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C. |
1-Hour Plan includes a continuous 60-minute session upon your subscription. |
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D. |
1-Day Plan includes a continuous 24-hour session upon your subscription. |
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E. |
7-Day Plan includes a continuous 168-hour session upon your subscription. |
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F. |
If you subscribe to one Unlimited Plan, Internet access will stop after the prescribed time limit of your Unlimited Plan expires. (Your $8, $28, and $78 Unlimited Plan will not be automatically renewed). |
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A. |
Peak data upload and download speed is 3.6 Mbps. Actual speed experienced will be less than the theoretical speed obtainable on the network and may vary due to internet conditions, server speed, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors. |
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B. |
During a $88-30 day unlimited Plan effective period, you may subscribe to another $88 30-day Unlimited Plan. The new package is activated upon the receipt of the confirmation message and supersedes the previous subscription. However, the fair usage threshold will be re-set and re-started to calculate. |
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C. |
Your $88 30-day Unlimited Plan will be renewed automatically every 30 days after subscription. To unsubscribe from your $88 30-day Unlimited Plan, please dial *101#420# from your handset. |
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3. |
If your network speed is lowered to 128 kbps in accordance with our Fair Use Policy, you may pay the $48 Network Speed Resetting Fee which allows the reset of the network speed to the original network speed as specified by your existing Unlimited Plan for the next 15GB of your unlimited data. The resetting of network speed can only be done per 24 hours-interval. The expiry date of your existing Unlimited Plan subscription shall remain unchanged. |
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4. |
Other terms and conditions apply. Please contact our customer service hotline on 179179 or visit our website: http://e.hkcsl.com/Fil-Indo for details of our exclusive distributor shop addresses, products, service plans, offers and terms and conditions. |
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iii Terms & Conditions for 4G Plans:
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iii Terms & Conditions for 4G Plans: |
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1. |
The network specifications for upload and download is 600 Mbps. Actual speed experienced will be less than the network specifications of a 4G network and may vary due to internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors. |
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2. |
$216 1GB/30-day 4G Plan
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3. |
$28 200Mb/7-day 4G Top-up Plan
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4. |
Other terms and conditions apply. Please contact our customer service hotline on 179179 or visit our website: http://e.hkcsl.com/Fil-Indo for details of our exclusive distributor shop addresses, products, offers and terms and conditions. |
^600Mbps is our network specification for downlink of 4G LTE-A network (with 50Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. Compares to other commercially launched mobile networks available to customer in Hong Kong as of 1 June 2017.
To help you understand your consumption of data, please refer to guide:
csl Wi-Fi
We offer high-quality wireless broadband connectivity at more than 15,000 hotspots across Hong Kong at convenience stores, coffee shops, restaurants, shopping malls, MTR stations (concourses and platforms, excluding Light Rail), Airport Express stations and trains, universities and other tertiary education institutions and public phone kiosks.
Use a Wi-Fi (IEEE802.11b/g/n) enabled device at csl Wi-Fi hotspots to experience the fastest wireless broadband connectivity.
Hotspot search:
Visit www.cslwifi.com > Wi-Fi Hotspot
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How to use:
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Subscribe to one of our internet data plans
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Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "CSL"
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Launch your internet browser
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Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically
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Lo gin to the service:
1) Choose "Discover HK Tourist SIM/Prepaid SIM Cards"
2) Provide your Mobile Number and Password to login to the service; dial *111# on your mobile device and follow the instructions to obtain your password.
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After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
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If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.
csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com.
Filipino Mobile TV Service
Panoorin ang mga paborito mong shows on Now Pinoy TV gamit ang iyong smartphone!
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Packages are auto-renewed every 30 days
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Customers need to download the Now Pinoy TV app
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Customers need a data plan to watch the shows; Now Pinoy TV data usage will be deducted from the data plan entitlement
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Customers must clear their smartphone’s proxy setting to be able to watch the content
Settings >> More >> Mobile networks >> Access Point Names >> Proxy (clear the entry)
Steps on how to use the service:
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Step 1: Download the Now Pinoy TV app |
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Step 2: Open the app and register your Kumusta Ka Prepaid SIM number |
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Step 3: Subscribe to the package of your choiceiii |
iii Please ensure you have an existing mobile data package if you only subscribe to the stand-alone $48 Now Pinoy TV package
Terms & Conditions of the Now Pinoy TV Service:
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Terms & Conditions of the Now Pinoy TV Service: |
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The Now Pinoy TV service enables you to access certain live Filipino channels and on-demand Filipino programs on applicable mobile devices via the Now Pinoy TV App. For details on applicable mobile devices, please see point 8 below. The content of The Now Pinoy TV App includes GMA Pinoy TV and GMA Video On Demand Library.
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The Now Pinoy TV Appcan be downloaded for free via the Google Playstore (for Android phone users) and Apple Store (for iOS phone users). To subscribe, simply dial the following codes from your Kumusta Ka prepaid mobile SIM:
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Monthly Plan |
Subscription Code |
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$48 GMA Pinoy TV channel |
*101*500*1# |
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$138 GMA Pinoy TV channel + Unlimited Data Bundle |
*101*500*2# |
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You will be charged the applicable monthly fee for unlimited access to the Tv channel's content for 30 days from the date of subscription. The monthly plan will be renewed automatically every 30 days after subscription.
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To unsubscribe from the monthly plan, simply dial the following codes from your Kumusta Ka prepaid mobile SIM:
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Monthly Plan |
Code to Unsubscribe |
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$48 GMA Pinoy TV channel |
*101*500*1# |
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$138 GMA Pinoy TV channel + Unlimited Data Bundle |
*101*500*2# |
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The Unlimited Data is subject to the terms and conditions of the $98 Unlimited Data bundle, which may be found on http://e.hkcsl.com/fkprepaid. After you have reached 6GB of mobile data usage (the monthly fair usage level per calendar month), you can still continue to use the service. However, your network specification will be lowered to 128kbps. CSL Mobile Limited complies with OFCA’s Guidelines for the Implementation of Fair Usage Policy for the Provision of Mobile and Fixed Broadband Services and will not at any time cap your data network specification below 128kbps. You will receive an SMS notification once you have reached 6GB and the fair usage policy is in place. Actual speeds that customers experience are considerably less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
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The Now Pinoy TV service will stream video content of quality up to 720p (actual quality is subject to user’s device and network performance) via the Now Pinoy TV App only. HDMI output is not supported and content download is not available. Due to content licensing issues, The Now Pinoy TV service is for use within the territory of the Hong Kong SAR only.
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The Now Pinoy TV service is accessed via The Now Pinoy TV App but your mobile device must meet the following technical requirements:
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a) Operating System of Mobile Device
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Android Devices - Minimum operating system requirement(s): Android Phone 2.3 and up
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Apple Devices – Minimum operating system requirement(s): Apple iPhone/iPod Touch - iOS 7.0.1 and up.
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Your operating system must be original and unmodified. You may not be able to access The Now Pinoy TV Service on any modified operating systems.
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b) Internet Connection
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Mobile data connection (3G/ LTE) or any Wi-Fi connection
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Video streaming quality is affected by the speed of your Internet connection. Insufficient bandwidth may lead to interrupted video streaming, pixilated video, audio that is not synchronized with video etc.
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Except for The Now Pinoy TV App, turn off other unnecessary running applications to free up more system resources.
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Do not upload or download any files when playing video so as to minimize impact on the quality of video playback.
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If your mobile device is connected to the Internet via Wi-Fi, please check if the Wi-Fi signal is normal. Internet speed may also be affected if too many users are connected to the same Wi-Fi access point.
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Video streaming may consume significant amounts of mobile data. You are responsible for keeping track of your mobile data charges.
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If you use mobile data to use the Service, significant amounts of mobile data will be utilized. You are advised to keep track of your data usage as you are responsible for any costs incurred during the download and usage of the Service.
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The Now Pinoy TV service is for your personal and individual use only and you must not resell, share, capture or forward the content.
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PCCW Media Limited is the service provider of The Now Pinoy TV App and all of its contents. CSL Mobile Limited ("we", "our" or "us") is not responsible or liable for the quality, nature, accuracy and usefulness of The Now Pinoy TV App or its contents.
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The content and categories of content made available on the Now Pinoy TV service and monthly fees are subject to change at any time without prior notice.
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You expressly understand and agree that your use of the Now Pinoy TV service is at your own risk, The Now Pinoy TV service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or personal computer or loss of data that results from the download or streaming of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of any part of The Now Pinoy TV service.
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We reserve the right to change The Now Pinoy TV service and these terms and conditions at any time without prior notice. All matters and disputes will be subject to our final decision.
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The Now Pinoy TV service is subject to the General Terms and Conditions of the Prepaid SIM Card available at www.hkcsl.com and the terms and conditions of any third party suppliers as may be amended from time to time without prior notice.
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Prepaid Rewards Program
Get as much as $1000 prepaid load FREE! Ang rewards points mo mas pinarami pa ang mare-redeem!! Kaya mag-load na!
How to earn points?
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Points Equivalent |
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Load |
1 point for every $1 load |
How to redeem?
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Load na maaaring I-redeem |
Points na Kailangan |
Redemption Code to dial |
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$50 |
3,000 |
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$120 |
5,000 |
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$400 |
12,000 |
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$1,000 |
25,000 |
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To check load or points: Dial |
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109 |
# |
Terms & Condition of the Prepaid Loyalty Rewards Program ("Program"):
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Terms & Condition of the Prepaid Loyalty Rewards Program ("Program"): |
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1. |
All Kumusta Ka Prepaid SIM card customers who recharge are automatically enrolled in the Program. |
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2. |
By participating in the Program, you earn one reward point ("Reward Point") for every HK$1 recharged. Share-a-load is not included. |
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3. |
Once a redemption order has been accepted by us, the load will be credited to your Prepaid SIM card and it cannot be exchanged to cash and it cannot be changed or refunded. In the case of the premium items, please present the confirmation SMS at Mobile Phone Direct Selling Centre - Central shop, subject to limited stocks availability. We do not guarantee your receipt of SMS and if you lost your SMS, we will not issue another SMS to you. |
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4. |
You may only earn Reward Points if your mobile service is active. |
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5. |
Rewards Points are valid for two years and are not transferrable. |
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6. |
CSL Mobile Limited ("we/us") reserves the right to change the Reward Point earning rate, validity period, eligibility of the Program these terms and conditions, list of items available for redemption and redemption criteria from time to time without prior notice. |
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7. |
CSL Mobile Limited (“we” or “our”) is not the supplier of the premium items and gives no guarantee regarding the quality of the premium items. Furthermore, we will not be liable for any matters arising from or in connection with the premium items and expressly disclaims all warranties of any kind, whether express or implied, including but not limited to merchantability or fitness for a particular purpose. |
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8. |
In case of any dispute arising from the Program, our decision shall be final. |
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9. |
If there is any inconsistency or conflict between the English and Filipino Terms and Conditions, the English version shall prevail. |
Voice Call, SMS, Video Call and MMS
Kumusta Ka can provide you a flexible rate plan that is right for you
Weekday / Weekend Rate Plan
With Kumusta Ka Weekend-Weekday SIM (As low as $0.095/ 6 sec IDD to Globe, Tatto & TM)
Kumusta Ka WEEKEND SIM
|
Local Voice |
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Mobile to Mobile (min) |
$0.06 |
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Others (min) |
$0.15 |
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International Voice |
Mon - Fri |
Sat - Sun |
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Philippines |
- Globe/TM |
$0.125 |
$0.095 |
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- Others (Smart) |
$0.135 |
$0.118 |
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S. Korea |
$0.052 |
$0.050 |
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Malaysia |
$0.055 (landline) /
$0.035 (mobile) |
$0.050 (landline) /
$0.035 (mobile) |
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Saudi Arabia |
$0.165 |
$0.150 |
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USA |
$0.070 |
$0.050 |
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Canada |
$0.070 |
$0.050 |
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Singapore |
$0.100 |
$0.050 |
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Taiwan |
$0.065 (landline) /
$0.103 (mobile) |
$0.08 (landline) /
$0.09 (mobile) |
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Japan |
$0.115 |
$0.094 (landline) / $0.110 (mobile) |
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UAE |
$0.285 |
$0.250 |
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Brunei |
$0.100 |
$0.060 |
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Local SMS |
Mon-Sat |
Sun |
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Intra-network |
Free^ |
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Inter-network |
$0.80/SMS |
$0.40/SMS |
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International SMS |
Mon-Sat |
Sun |
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Philippines |
$0.50/SMS |
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Malaysia/South Korea/Saudi Arabia/Taiwan/Japan/USA/Canada/Singapore |
$1.00/SMS |
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Video Call |
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Local |
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Intra-network |
$0.10/ min |
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Inter-network |
$2.00/ min |
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International |
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Philippines |
- Globe/TM |
$2.00/ min |
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- Others (Smart) |
$4.50/ min |
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MMS (sent from HongKong) |
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To a Hong Kong mobile number or e mail : |
$1/MMS |
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To an overseas mobile number: |
$3/MMS |
With Kumusta Ka Weekday SIM (As low as $0.095/ 6 sec IDD to Globe, Tattoo & TM even during WEEKDAYS!)
Kumusta Ka WEEKDAY SIM
|
Local Voice |
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Mobile to Mobile (min) |
$0.06 |
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Others (min) |
$0.15 |
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International Voice |
Mon - Fri |
Sat - Sun |
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Philippines |
- Globe/TM |
$0.095 |
$0.125 |
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- Others (Smart) |
$0.118 |
$0.135 |
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S. Korea |
$0.050 |
$0.052 |
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Malaysia |
$0.050 (landline) /
$0.035 (mobile) |
$0.055 (landline) /
$0.035 (mobile) |
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Saudi Arabia |
$0.150 |
$0.165 |
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USA |
$0.050 |
$0.070 |
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Canada |
$0.050 |
$0.070 |
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Singapore |
$0.050 |
$0.100 |
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Taiwan |
$0.080 (landline) /
$0.090 (mobile) |
$0.065 (landline) /
$0.103 (mobile) |
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Japan |
$0.094 (landline) /
$0.110 (mobile) |
0.115 |
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UAE |
$0.250 |
$0.285 |
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Brunei |
$0.050 (landline) /
$0.060 (mobile) |
$0.100 |
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Local SMS |
Mon-Sat |
Sun |
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Intra-network |
Free^ |
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Inter-network |
$0.80/SMS |
$0.40/SMS |
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International SMS |
Mon-Sat |
Sun |
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Philippines |
$0.50/SMS |
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Malaysia/South Korea/Saudi Arabia/Taiwan/Japan/USA/Canada/Singapore |
$1.00/SMS |
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Video Call |
24-hrs/ whole week |
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Local |
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Intra-network |
$0.10/ min |
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Inter-network |
$2.00/ min |
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International |
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Philippines |
- Globe/TM |
$2.00/ min |
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- Others (Smart) |
$4.50/ min |
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MMS (sent from HongKong) |
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To a Hong Kong mobile number or e mail : |
$1/MMS |
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To an overseas mobile number: |
$3/MMS |
All Week Flat Rate Plan
Kumusta Ka WEEKEND SIM & WEEKDAY SIM
|
Local Voice |
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Mobile to Mobile (min) |
1-400 |
$0.06 |
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>400 |
$0.03 |
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Others (min) |
1-800 |
$0.15 |
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>800 |
$0.06 |
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International Voice |
24-hrs/ whole week |
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Philippines |
- Globe/TM |
$0.095 |
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- Others (Smart) |
$0.120 |
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S. Korea |
$0.037 |
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Malaysia |
$0.040 (landline) / $0.028 (mobile) |
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Saudi Arabia |
$0.150 |
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USA |
$0.055 |
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Canada |
$0.055 |
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Singapore |
$0.088 |
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Taiwan |
$0.050 (landline) / $0.088 (mobile) |
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Japan |
$0.088 |
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UAE |
$0.270 |
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Brunei |
$0.120 |
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Local SMS |
Mon-Sat |
Sun |
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Intra-network |
Free^ |
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Inter-network |
$0.50/SMS |
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International SMS |
24 hours/whole week |
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Philippines |
$0.50/SMS |
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Malaysia/South Korea/Saudi Arabia/Taiwan/Japan/USA/Canada/Singapore |
$1.00/SMS |
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Video Call |
24-hrs/ whole week |
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Local |
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Intra-network |
$0.10/ min |
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Inter-network |
$2.00/ min |
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International |
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Philippines |
- Globe/TM |
$2.00/ min |
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- Others (Smart) |
$4.50/ min |
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MMS (sent from HongKong) |
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To a Hong Kong mobile number or e mail : |
$1/MMS |
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To an overseas mobile number: |
$3/MMS |
International Share-a-load service
With the "Share-a-load" Service, you can share your prepaid SIM stored-value to loved ones in Hong Kong/ the Philippines for seamless communications whatever you need.
Benefits of "Share-a-load" Service
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Load Transfer – load can be transferred and shared between you and your buddies anytime anywhere |
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Easy Transfer – just a few punches on your handsets with simple text command |
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Unlimited Transfer – load can be transferred as many times as you need among you and your buddies |
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Instant Transfer – load can be transferred and used instantly, perfect for emergency situations! |
How to use?
From your Kumusta Ka Prepaid SIM, dial:
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101 |
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recipient mobile number |
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denomination code |
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# |
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and then press ok |
Example:
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Send load HKD 10 to HK user: |
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101 |
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91234567 |
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10 |
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# |
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Send load PHP 100 to Filipino user: |
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101 |
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63123456780 |
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100 |
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# |
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Send load IDR 10,000 to Indonesian user: |
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101 |
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6212345678901 |
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10 |
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# |
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Send load MYR 10 to Malaysian user: |
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101 |
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60123456789 |
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10 |
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# |
‧ Service charge per Share-a-Load: $0.20
‧ For inquiries, Dial *101*725#
How much?
Terms and Conditions of Share-a-Load:
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Terms and Conditions of Share-a-Load: |
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1. |
You need to maintain a minimum stored-value balance of $10 on your Prepaid SIM card after each Share-a-Load transaction in order to continue to use the Share-a-Load service. |
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2. |
Once the Share-a-Load transaction has been accepted by Kumusta Ka, the load will be shared to the recipient and the equivalent amount in HKD will be deducted from your Prepaid SIM card.
For example, Kumusta Ka Prepaid SIM card user shares PHP100 to Globe Prepaid SIM user, HKD21 will be deducted from the Kumusta Ka Prepaid SIM card account. |
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3. |
You will be charged a service fee of HK $0.20 per Share-a-Load transaction. |
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4. |
The Share-a-Load rates will be adjusted without prior notice. |
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5. |
Please contact our customer service hotline on 179179 or visit http://e.hkcsl.com/Fil-Indo for details on our latest Share-a-Load rates, shop addresses, products, service plans, offers and Terms and Conditions. |
Interrnational Roaming
With Kumusta Ka Prepaid SIM Card (with Roaming Feature), enjoy quality roaming coverage over 250 countries and destinations to keep close contact with your friends and relatives from all over the world.
This user guide provides you with details on how to use your SIM Card for voice and value-added services during roaming. For local call services, please refer to the User Guide (For Local Use).
User Guide
Selecting Roaming Operater
When you arrive at your destination, most handsets will select a foreign network automatically after power-on. However, if your handset fails to do so, please refer to your handset user guide and follow the steps for manual network selection.
The overseas network operator’s name will be displayed on your handset screen after successful selection and you are ready to make / receive calls. If you cannot make calls for some reason, please try the following:
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Restart the handset and redial
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The foreign network operator you selected may not support this roaming service, please select another operator manually and redial.
Making Calls While Roaming
I. Direct Dial Roaming (Applicable to China Mobile Network)
(With effective from 15 May, 2017, Direct Dial Roaming service will be terminated, please use another dial method as show below to make voice call while roaming.)
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Calling to Hong Kong
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e.g.: Call Prepaid SIM Card hotline from Guandzhou, China
Dial: +852 179179 |
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Making Local Calls~
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e.g.: Call Beijing from Guangzhou, China
Dial: 0 10 (Beijing Tel No.) |
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Making Calls to Other Countries
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e.g.: Call London, UK from Guangzhou, China
Dial: +44 20 (London Tel No.) |
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II. |
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(Applicable to other areas & networks) |
Calling to Hong Kong
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108 |
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1 |
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Hong Kong Tel No. |
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# |
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e.g.: Call Prepaid SIM Card hotline from UK
Dial: *108*1*(Hong Kong Tel No.)# |
Making Local Calls/Calling Other Countries
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108 |
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1 |
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001 |
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Country Code |
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Area Code |
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Tel No. |
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# |
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e.g.: Call Beijing, China from UK
Dial: *108*1*001 86 10 (Beijing Tel No.) # |
After pressing the above keys, a waiting message will be displayed on your handset screen. Wait and the system will ring you up shortly. Once answered, you will be connected to calling party.
Note: You need to maintain a minimum stored-value balance of $12.5 in order to make/receive call overseas.
Roaming Service Charges
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Roaming Package |
Applicable Countries |
Rate |
Validity |
Data Allocation |
Subscription Code |
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Roaming 1-Day pass |
Mainland China, Macau, Taiwan, Philippines and Indonesia |
$48 |
1 day |
500MB |
*101*402# |
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Roaming 30-Day pass |
Philippines and Indonesia |
$118 |
30 days |
1GB |
*101*403# |
To check status: Dial *101*2#
Terms and conditions of Mobile Data Roaming Service (the “Service”):
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Terms and conditions of Mobile Data Roaming Service (the “Service”):
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1. |
The Service is available in two (2) packages covering designated destinations as follows: |
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Roaming 1-Day Data Pass: $48/500M/Day for Mainland China, Macau, Taiwan, Philippines and Indonesia |
Roaming 30-Day data pass: $118/1GB/30 Days for Philippines and Indonesia |
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A. |
Roaming 1-Day Pass with 500MB will be valid for 1 day, and the cut-off time is 23:59 HK time of the date of activation regardless of the activation time of roaming destination. Any unused Mobile Data entitlement will be forfeited after the cut-off time. |
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B. |
Roaming 1-Day Pass is only applicable when roaming in Mainland China, Macau, Taiwan, Philippines and Indonesia. |
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C. |
You can subscribe to more than one Roaming 1-Day Pass at the same time. Each subsequent Roaming 1-Day Data Pass will expire at 23:59 HK Time on the following day. For example, if you subscribed to a Roaming 1-Day Pass 2 times, then the second Roaming 1-Day Pass will expire at 23:59 HK Time the following day. Any un-used data allocation from the previous Roaming 1-Day Data Pass will be added to the entitlement of the newly subscribed Roaming 1-Day Data Pass as long as the previous one is still active at the time of the subsequent subscription. |
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D. |
You cannot subscribe to the Roaming 1-day Pass and Roaming 30-day Pass simultaneously. |
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A. |
Roaming 30-Day Pass with 1GB will be valid for 30 days, and the cut-off time is 23:59 HK Time of the 30th day regardless of the activation time of roaming destination. Any unused Mobile Data entitlement will be forfeited after the cut-off time. |
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B. |
Roaming 30-Day Pass is only applicable when roaming in the Philippines and Indonesia. |
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C. |
You may subscribe to multiple Roaming 30-Day Pass simultaneously and each subsequent Roaming 30-Day Data Pass will expire at 23:59 HK Time on the following month. For example, if you subscribed to a Roaming 30-Day Pass 2 times, then the second Roaming 30-Day Pass will expire at 23:59 HK Time the following 30th day. Any un-used data allocation from the previous Roaming 30-Day Pass will be added to the entitlement of the newly subscribed Roaming 30-Day Pass as long as the previous one is still active at the time of the subsequent subscription. |
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D. |
You cannot subscribe to the Roaming 30-day Pass and Roaming 1-day Pass simultaneously. |
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2. |
The Service applies to roaming Mobile Data usage such as Internet Browsing, Roaming MMS, WAP and tethering but excludes BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications) and Peer Casting type applications (such as PPLive and PPStream). CSL Mobile Limited (“CSL/we”) reserves the right to suspend or terminate your use of the roaming Mobile Data service if you breach any of our terms and conditions. |
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3. |
The Service is not applicable to aircraft roaming/maritime roaming/satellite roaming. |
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4. |
The actual experience of the roaming Mobile Data service will be affected depending on where you roam and the roaming operator you roam with. |
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5. |
We reserve the right to change the Service and these terms and conditions at any time without prior notice. In the event of dispute, our decision shall be final. |
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Roaming Country |
Receiving Calls |
Making Calls to |
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Hong Kong |
Local Telecom |
Other Countries |
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China |
Macau |
$8 |
$6 |
$9 |
$19 |
Shenzhen
Guangdong
Rest of China |
$8
$9
$14 |
$6
$8
$8 |
$6
$6
$6 |
$19
$19
$19 |
Asia-Pacfic
Region |
Australia, Indonesia, Malaysia, Philippines, Singapore,Taiwan, Thailand |
$9 |
$9 |
$9 |
$19 |
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Japani, New Zealand |
$13 |
$13 |
$13 |
$19 |
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Bangladesh, Brunei, Fiji, India, Maldives, Pakistan, Sri Lanka, Vietnam |
$25 |
$25 |
$25 |
$25 |
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Europe |
Belgium, Czech Republic, Denmark, Finland, France, Germany, Iceland, Italy, Netherlands, Norway, Slovak Republic, Spain, Sweden, Switzerland, UK |
$13 |
$13 |
$13 |
$19 |
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Austria, Bosnia & Herzegovina, Croatia, Greece, Hungary, Ireland, Liechtenstein, Luxembourg, Poland, Portugal, Romania, Russia |
$25 |
$25 |
$25 |
$25 |
Middle East &
Africa |
Bahrain, Cameroon, Egypt, Israel, Jordan, Kenya, Kuwait, Lebanon, Morocco, Oman, Palestine, Qatar, South Africa, Turkey |
$25 |
$25 |
$25 |
$25 |
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America |
USAii, Canadaii, Peruii, Chileii |
$25 |
$25 |
$25 |
$25 |
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Other Roaming Countries Δ |
$25 |
$25 |
$25 |
$25 |
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Tips Of Use And Frequently Asked Questions
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Tips Of Use And Frequently Asked Questions |
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1. Before leaving Hong Kong, remember to: |
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Activate the Card if this is a new card. |
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Check the stored-value balance and make sure it is recharged to sufficient amount. You are also advised to buy some vouchers and bring them with you. |
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Check the expiry date of the Card and make sure it is still valid. |
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Forward your frequently used mobile number to this Card, or inform your friends and relatives about this new mobile phone number. |
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Bring your handset menu in case you need to refer to it for manual network selection. |
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2. Why can't I make or receive calls when travelling overseas? |
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There is no network coverage in your area. |
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Your SIM Card is expired. Please recharge it to extend the validity. |
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Ensure your stored-value balance is over $12.5 before using roaming services. |
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Restart your handset or select manually and redial if your handset cannot detect the network automatically. |
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Selected another network manually if your selected network does not support roaming services. |
3. Country code for major roaming countries
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Country Codes |
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Asia-Pacific Region |
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Australia |
61 |
Bangladesh |
880 |
Brunei |
673 |
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Fiji |
679 |
India |
91 |
Indonesia |
62 |
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Japan |
81 |
Malaysia |
60 |
Maldives |
960 |
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New Zealand |
64 |
Pakistan |
92 |
Philippines |
63 |
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Singapore |
65 |
Sri Lanka |
94 |
Taiwan |
886 |
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Thailand |
66 |
Vietnam |
84 |
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America |
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USA |
1 |
Canada |
1 |
Peru |
51 |
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Chile |
56 |
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Europe |
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Austria |
43 |
Belgium |
32 |
Bosnia & Herzegovina |
387 |
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Croatia |
385 |
Czech Republic |
420 |
Denmark |
45 |
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Finland |
358 |
France |
33 |
Germany |
49 |
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Greece |
30 |
Hungary |
36 |
Iceland |
354 |
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Ireland |
353 |
Italy |
39 |
Liechtenstein |
423 |
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Luxembourg |
352 |
Netherlands |
31 |
Norway |
47 |
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Poland |
48 |
Portugal |
351 |
Romania |
40 |
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Russia |
7 |
Slovak Republic |
429 |
Spain |
34 |
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Sweden |
46 |
Switzerland |
41 |
UK |
44 |
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Middle East / Africa |
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Bahrain |
973 |
Cameroon |
237 |
Egypt |
20 |
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Israel |
972 |
Jordan |
962 |
Kenya |
245 |
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Kuwait |
965 |
Lebanon |
961 |
Morocco |
212 |
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Oman |
968 |
Palestine |
970 |
Qatar |
974 |
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South Africa |
27 |
Turkey |
90 |
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China & Macau |
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China |
86 |
Macau |
853 |
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Codes for Major Cities in China |
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Shenzhen |
755 |
Huhehaote |
471 |
Shanyang |
24 |
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Zhuhai |
756 |
Huangshan |
559 |
Shijiazhuang |
311 |
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Shanghai |
21 |
Huizhou |
752 |
Shunde |
765 |
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Beijing |
10 |
Jiangmen |
750 |
Suzhou |
512 |
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Guangzhou |
20 |
Jieyang |
663 |
Taiyuen |
351 |
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Dongguan |
769 |
Jinan |
531 |
Tianjin |
22 |
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Baoding |
312 |
Jiujiang |
792 |
Urumqi |
991 |
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Baihai |
779 |
Kunming |
871 |
Wenzhou |
577 |
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Changchun |
431 |
Lanzhou |
931 |
Wuhan |
27 |
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Changsha |
731 |
Lhasa |
891 |
Wuxi |
510 |
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Chaozhou |
768 |
Lianxian |
763 |
Wuzhou |
774 |
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Chengdu |
28 |
Maoming |
668 |
Xiamen |
592 |
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Chongqing |
23 |
Meizhou |
753 |
Xian |
29 |
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Dalian |
411 |
Nanchang |
791 |
Xining |
971 |
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Foshan |
757 |
Nanhai |
757 |
Yangjiang |
662 |
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Fuzhou |
591 |
Nanjing |
25 |
Yichang |
717 |
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Guilin |
773 |
Nanning |
771 |
Yunfu |
766 |
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Guiyang |
851 |
Qingdao |
532 |
Zhangjiang |
759 |
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Haikou |
898 |
Qingyuan |
763 |
Zhaoqing |
758 |
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Hangzhou |
571 |
Sanshui |
757 |
Zhangzhou |
371 |
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Harbin |
451 |
Sanya |
899 |
Zhongshan |
760 |
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Hefel |
551 |
Shantou |
754 |
Zunyi |
852 |
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Hengyang |
734 |
Shanwei |
660 |
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Heyuan |
762 |
Shaoxing |
751 |
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RingMaster
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Download na ng RingMaster ngayon! No subscription fee! |
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To subscribe to RingMaster for free: dial |
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# |
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# |
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142 |
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331 |
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# |
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Para mag-download ng specific song: dial |
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# |
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# |
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142 |
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331 |
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< Song Code > |
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# |
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Fee: $5/song/30 days |
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Para pakinggan at pumili ng song: dial |
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331 |
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Song selection, click here |
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To unsubscribe to RingMaster: dial |
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# |
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# |
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142 |
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331 |
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# |
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FREE* Data Transfer Service
• High-speed direct transfer from one handset to another
• No data or records will be kept in the device itself
• Supports most operating systems
• Compatible with more than 4,000 handset and tablet models.
Available only to Kumusta Ka, Hemat and Ceria Prepaid SIM Card customers
Terms and Conditions of Free Data Transfer Service
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Terms and Conditions of Free Data Transfer Service: |
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Transfer of WhatsApp message record is temporarily available only on Android devices.
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Free Data transfer service is applicable only to Hemat, Ceria and Kumusta Ka Prepaid SIM Card customers, currently available major mobile OS platforms and certain device models. Please contact the staff at Mobile Phone Direct Selling Centre in Central, Causeway Bay and Tsuen Wan for details.
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The effectiveness of data transfer service is determined by the device model involved. Not all types of data and/or content can be transferred with the same degree of success. CSL Mobile Limited uses its best practice but cannot guarantee that all data and/or content can be transferred without any loss.
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CSL Mobile Limited expressly disclaims all or any liability for any loss (including any loss of data and content) or damage (including any damage to mobile devices) suffered by the customer or any other persons arising, directly or indirectly, from the data transfer service.
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It is the customer’s responsibility to back up data and/or content on the mobile devices before using data transfer service.
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CSL Mobile Limited shall, at its discretion, not proceed with the data transfer service. In the event of dispute, CSL Mobile Limited's decision shall be final.
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24-Hour Customer Service Hotline: 179 179
Exclusive distributor: Mobile Phone Direct Selling Centre
Shop Address:
1. Z1A, G/F, Euro Trade Centre, Des Voeux Road, Central.
2. Shop H1, No. 4-6 Dung Fat Street, Carson Mansion, Tsuen Wan
3. Shop A, G/F, Shung Tak Building, No. 14-18 Kik Yeung Road, Yuen Long
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Terms and Conditions of Free Data Transfer Service |
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GENERAL TERMS AND CONDITIONS of the Prepaid SIM Card
Todo TipIDD
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Promotion: |
Todo TipIDD |
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Offer: |
400* IDD minutes for 7 days, HK$20 lang! |
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Subscription: |
Dial *101*427# |
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To call: |
Dial 1513 + country code + Globe/TM Number (sa Pinas Ex. 151363917xxxxxxxx) |
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*Valid for calling the initial 5 Globe/TM numbers per package at different times. |
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*Airtime rate of HK$0.15/min applies |
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1. |
The Todo TipIDD subscription (“TipIDD”) is only available to Kumusta Ka Prepaid SIM users (“Users”). |
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2. |
Promotion period runs from 5 July 2018 to 31 December 2018. |
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3. |
TipIDD entitles Users to 400 IDD minutes calling from their Kumusta Ka Prepaid SIM to Globe/ TM mobile numbers in the Philippines (except numbers starting with 63817, 63937 and 63996). Upon successful subscription to TipIDD, Users will receive an SMS confirming their subscription. |
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4. |
To use TipIDD, please dial prefix 1513 then the Globe/TM number (including country code). If the 1513 prefix is not used, standard IDD rates will apply irrespective of subscription to TipIDD. |
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5. |
IDD calls on TipIDD will be charged on a per-minute basis. Local airtime rate of $0.15/minute will also be charged accordingly. If there is insufficient balance to cover the cost of the local call, IDD minutes will not be usable until the account is topped up prior to expiry of subscription. |
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6. |
TipIDD is provided by Globe Telecom and intended for the User’s personal use only. It may be terminated at any time without prior notice based on Globe/TM’s terms and conditions. |
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7. |
A maximum of five (5) different Globe/TM numbers may be called per subscription to the TipIDD |
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8. |
TipIDD is valid for 7 days, in the form of one 168-hour session commencing from each subscription and automatically expires at the end of subscription. |
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9. |
If the subscription to TipIDD is terminated or the 400 minutes are used up before expiry, calls to Globe/TM using the prefix 1513 will no longer be recognised by the system. |
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10. |
During peak hours of service, customers may encounter difficulties accessing TipIDD. |
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11. |
CSL Mobile Limited (“we/our”) reserves the right to terminate or amend the offer or these terms and conditions at any time without prior notice. In the event of disputes, our decision will be final. |
Online Shop (Connection/Renewal)
