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FAQ


Voice and Video Services

You may call customer service hotline 25 123 123 OR using your mobile device by inputting below dialing number to activate remote call forwarding service.

^ All Call Forwarding To Activate: **21 Forwarding Phone Number #OK
To Cancel:   ##21#OK
^ Busy Call Forwarding To Activate: **67 Forwarding Phone Number #OK
To Cancel:   ##67#OK
^ No Reply Call Forwarding To Activate: **61* Forwarding Phone Number #OK
To Cancel:   ##61#OK
^ Unreachable Call Forwarding To Activate: **62 Forwarding Phone Number #OK
To Cancel:   ##62#OK
^ Call Forward Cancellation To Cancel:   ##002#OK
# Call Waiting To Activate: 43#OK
To Cancel:   #43#OK
# Call Hold This feature is activated automatically and does not require any manual set up.
^ Accepting / Rejecting Call Waiting Please refer to the handset manufacturer's user manual for details.
^ Caller ID To disable the display of your phone number, press 133 followed by a phone number.
# Conference Call

Please refer to the handset manufacturer's user manual for details. 

* Remember the Call Waiting function must be activated before the Conference Call function can be activated.
* Conference Call is applicable to certain handset models only.

^ Barring Outgoing IDD Calls Except Calls to Hong Kong

To Activate: 332 (Barring Password) #OK
To Cancel:   #332 (Barring Password) #OK

^ Barring Outgoing Calls *

To Activate: 33 (Barring Password) #OK
To Cancel:   #33(Barring Password) #OK

* Remember to cancel all Call Forwarding functions before activating Call Barring.

^ Barring Incoming Calls *

To Activate: 35 (Barring Password)#OK
To Cancel:   #35(Barring Password)#OK

* Remember to cancel all Call Forwarding functions before activating Call Barring.

^ Barring Outgoing IDD Calls To Activate: 331 (Barring Password) #OK 
To Cancel:   #331 (Barring Password) #OK
^ Barring Incoming Calls - When Roaming *

To Activate: 351 (Barring Password) #OK
To Cancel:   #351* (Barring Password) #OK

* Remember to cancel all Call Forwarding functions before activating Call Barring.

Your Barring Password is "0000". If you would like to change it:
Press **03330 (Current Password)  (4-digit New Password) (New Password Again) #OK

^ Applicable to both voice and video calls

# Applicable to voice calls only

Some of feature only applicable for related package subscriber

 


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