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Activation Offer and Card Information Earn Clubpoint Program
Mobile Data Service Voice Call, IDD, Video Call, SMS International Roaming Recharge Bonus and Methods

Activation Offer and Card Information

-
Free 20GB (42Mbps) local data and 12GB CN-MO-TW roaming data for 365 days
-
Free 2,000 local minutes for 365 days
-
Bonus value $38
Card information
Administration Fee Free of charge
Card Validity 365 Days
Balance and service status checking *101#
System Features
Call Forwarding Local airtime charge
Local Caller Number Display Free of charge
Roaming Caller Number Display Free of charge
AR = Auto Renew

Mobile Data Service

Local Data Volume-Based Plan (“VBP”) - 42Mbps
Validity Charges & Data Subscription Code
365-Day
$38 / 1GB

*101*452*1#
$68 / 8GB
● Free 2000 local minutes

*101*835*14#
$148 / 60GB
● Free 2000 local minutes

*101*835*10#
$188 / 80GB
● Free 2000 local minutes		 *101*835*11#
$208 / 120GB
● Free 2000 local minutes		 *101*835*12#
Local Data Plan (“UDP”) ~ 42Mbps 
Validity Charges Data Subscription Code
1-Hour1 $8 Unlimited
After reaching 20GB of data usage, network specification will be lowered to 512kbps.		 *101*453*1#
1-Day1 $28 *101*453*2#
7-DayAR, 1 $38 *101*453*3#
60-DayAR $88 Unlimited
After reaching 120GB of data usage, network specification will be lowered to 512kbps.
Free 2,000 local minutes + Free Midnight3 Local Data (21Mbps)		 *101*835*20#

AR = Auto Renew
Check Package Status: *101#

Terms and Conditional of Mobile Data Service:
  1. You can subscribe any Unlimited Data Plan (“UDP”) while activation pack is still activated, but the data from activation pack will be used up first. . Once the data usage from activation pack has been used up, our Data usage will be deducted from Unlimited Data Plans (“UDP”). The Validity of Unlimited Data Plan (“UDP”) will not be extended.
  2. When 60-Day UDP auto-renewed, the local voice minutes will be accumulated to the next 60 days, max 10,000 minutes. Any unused Data usage or local voice minutes of Data Plan would be forfeited upon expiry of Data Plan validity period.
  3. After you have reached data usage of Fair Usage Level of Unlimited Data Plan “UDP”, you can still continue to use the service. However, your network speed specification will be capped at 512kbps. "21Mbps Midnight Local Data" ("Midnight Local Data") refers to the local data usage between 11pm and 7am the next day, and will not be deducted from the designated 60-Day plan. When the Midnight Local Data usage reached 100GB, you can still continue to use the service. However, your network speed specification will be capped at 512kbps. For details, please visit https://www.hkcsl.com/en/prepaid-fair-usage-policy/.
  4. 1-hour data plan includes a continuous 60-minute session upon your subscription. 1-day and 365-say passes are based on a continuous 24-hours per day.
  5. While any Unlimited Data Plan (“UDP”) is activated, you may subscribe other Unlimited Data Plans (“UDP”). The Fair Usage Level will be reset from subscription date of new subscribed “Unlimited Data Plan”.
  6. While any Unlimited Data Plan (“UDP”) is activated, you may subscribe more than one Volume-Based Plan (“VBP”). The data from Volume-Based Plan (“VBP”) will be used up first. Once the data usage from Volume-Based Plan (“VBP”) has been used up, our Data usage will be deducted from Unlimited Data Plans (“UDP”). The Validity of Unlimited Data Plan (“UDP”) & Data Volume-Based Plan (“VBP”) will not be extended.
  7. You may subscribe more than one Data Volume-Based Plan (“VBP”). The validity of Volume-Based plan (“VBP”) will be started immediately. The data from Volume-Based Plan (“VBP”) with shorter validity will be consumed first.
  8. To unsubscribe: dial *101#453*3# for $38 UDP, *101#835*20# for $88 UDP.

csl Wi-Fi
How to use:
1)
Subscribe one of the Mobile Data Service
2)
Switch on the Wi-Fi and select network CSL
wifi_step2
3)
Open Internet browser and go to any website, it will automatically redirect to the login page.
wifi_step3
4)
Select "Discover HK Tourist SIM/Prepaid SIM Cards“, enter Mobile Number Password, and one-time Password to login to the service.
wifi_step4
 
5)
After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
6)
If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.
 
Remarks:
  1. If not yet setup password, dial *111# on your mobile device and follow the instructions to obtain your password
  2. Hotspot search: visit www.cslwifi.com/index.html > Wi-Fi hotspot
  3. csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com/support/download/Special_Condition_T&C_e.pdf. To know more about csl Wi-Fi hotspots and coverage, please visit www.cslwifi.com.

csl VoLTE Service (Prepaid SIM card customers)

csl VoLTE Service, which brings voice call and video call to a brand new generation! VoLTE (Voice Over LTE) means connection of voice and video call through 4G LTE network. As a valuable csl customer, you can now enjoy a FREE upgrade to experience voice call with speedy connection and video call with high quality!
 
Benefit of using VoLTE
1)
Facilitates faster voice-call connections. What used to take around 7 seconds on a 3G network is now as fast as 1 second, if both parties are using VoLTE. Even so it just takes around 4 seconds if using 3G network.
2)
Click the “Video Call” icon/button during a VoLTE call to switch between voice and video calls – instantly, simply and quickly(applicable only to some Android models).
   
Must have items for using VoLTE:
●
VoLTE-compatible handset
●
Upgrade handset software to the latest version (applicable to Android phones. Please update the software to the latest version according to the manufacturer’s guidelines for settings).
● Activate the handset’s VoLTE function:
  - iPhone
  - Samsung
  - LG
  - Sony
  - Huawei
  - Xiaomi
   
Remarks:
VoLTE service is only available under 4G LTE network coverage for intra-network calls with designated handsets.
●
Video call is a chargeable service, usage will be rounded up to the nearest minute. There is no additional charge for using VoLTE for video calls.
●
VoLTE Video call is only available when both users are using VoLTE service.
●
For enquiries, please call 179179.

Voice Call, IDD, SMS, Video Call

Local voice First 200 minutes of every
calendar month		 21:00 – 08:59 $0.06 / Minute
09:00 – 20:59 $0.12 / Minute
After 200 minutes $0.25 / Minute
IDD 001^*
(Additional local airtime charge
$0.025 / 6 seconds applies)
(With effect from 1 Nov 2023)
Destination Charge (/6 seconds)
China $0.099
Indonesia (Fixed) $0.057
Indonesia (Fixed-Jakata) $0.034
Indonesia (Mobile) $0.057
Indonesia (Mobile - Telkomsal) $0.104
Indonesia (Other) $1.580
Macau $0.235
Philippines (Fixed) $0.120
Philippines (Mobile) $0.113
Taiwan (Fixed) $0.050
Taiwan (Mobile) $0.088
Details for other destinations, please click here.
 
^ Both IDD and local charge are calculated on a per 6 seconds basis.
* The minimum charge is ONE minute for both local airtime charge & IDD charge.

Video Call Tariff
Intra Network (CSL customers) $1/minute
Inter Network (Other Network) $2/minute

SMS, MMS (/ Message) Destination Tariff
Local Intra-network $0.3
Inter-network $0.7
International China $1.5
Other countries $1.8
MMS Local $1/MMS
International $3/MMS
Roaming SMS $3 / SMS
Terms and Conditions of Voice Call, IDD, SMS and Video Call:
  1. An additional $ 0.015/6 seconds local airtime charge applies for IDD calls. (With effect from 1 Aug 2023, an additional $ 0.025/6 seconds local airtime charge applies for IDD calls.
  2. IDD call charges are calculated per 6 seconds. csl has the right to change IDD / roaming rates or coverage from time to time without prior notification to the customer. Please call the customer hotline 179179 for details.
  3. Intra-network SMS is text SMS sent within the Hong Kong to prepaid customers PCCW-HKT prepaid customers, 1O1O, csl and SUN Mobile subscribers. Intra-network video calls are video calls made within Hong Kong to other one2free prepaid customers, PCCW-HKT prepaid customers, 1O1O, csl and SUN Mobile subscribers.
  4. IDD/Video call/SMS rates can be changed at any time without prior notification. For further information, please contact our hotline at 179 179.
  5. CSL Mobile Limited reserves the right to terminate or change this offer, Service Package or terms and conditions at any time without prior notice and reserves the right to make final decisions in the event of a dispute. In the event of a conflict between the English and Indonesian versions of the Terms and Conditions, the English version shall prevail.
  6. We reserve the right to terminate your mobile service without prior notice if your remaining balance is $0 or less and no usage in past consecutive 3 months.

International Roaming

Tips Of Use And Frequently Asked Questions
Roaming Data Volume-Based Plan (“VBP”)
Applicable Destination Validity Charges Subscription Code
Mainland China, Macau, Taiwan, Philippines and Indonesia
 1 Day
$28 / 500MB
 *101*454*1#
30 Days
$48 / 2GB
 *101*601*621#
365 Days
$148 / 6GB (free 10GB local data)
 *101*601*622#
$248 / 12GB
(free 20GB local data+2,000 local minutes)
*101*601*623#
APAC destination* 1 Day $48 / 1GB *101*601*423#
4 Days $78 / 2.5GB *101*601*424#
8 Days $108 / 5GB *101*601*421#
USA, Canada, Australia & New Zealand 15 Days $268 / 5GB *101*601*823#

*APAC destinations: Mainland China, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan & Thailand.

Terms and Conditions of Roaming Data Volume-Based Plan (“VBP”)
Roaming Voice Pass
Roaming Voice Pass Validity Charges & Entitlement Subscription Code
Mainland China, Macau 365 Days $28 / 20 minutes *101*838*1#
Terms and Conditions of Roaming Voice Pass

Usage checking: *101#

Roaming Voice tariff
Roaming Service Charges
Region Roaming Destinations Receiving calls/Outgoing calls to HK/local
roaming (Per minute)		 Call others (Per minute)
China/Macau $3 $18
Other Regions
Asia Pacific destinations Australia, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, Japan, New Zealand, South Korea, Vietnam $3 $18
Europe Belgium, Czech Republic, Denmark,
Finland, France, Germany, Iceland, Italy,
Netherland, Norway, Slovak Republic,
Spain, Sweden, Switzerland,
UK, Austria, Croatia, Greece,
Hungary, Ireland, Luxembourg,
Poland, Portugal, Russia, Turkey		 $8 $18
USA, Canada $8 $18
Other destinations△ $18
△ For details of other destinations covered by csl prepaid roaming voice service, please click here.

Notes:
  1. Making local calls in roaming countries/territory: *108*001(Country/Territory Code)(Area Code)(Local Tel. No.)#
  2. Making calls to other countries/territories: *108*001(Country/Territory Code)(Area Code)(Local Tel. No. in other countries)# 
  3. International roaming calls are charged on a per minute basis. Airtime will be deducted in units of 1 minute once you answer the return from our system, even if the called number is busy or unanswered.

Roaming Voice Call:   Details

Recharge Bonus and Methods

Short Code: Dial *109* < Voucher Code> # SEND
Hotline: Call 171111 from your mobile phone and follow the instructions
Web page: prepaid.hkcsl.com
Check balance: *101# SEND

Promotion Offer - Get up to $ 30 bonus for every Recharge
Recharge Voucher Bonus value Bonus minutes Extension of card validity (count from top-up date)
$20 Hemat-Voucher-20 $6 20 local minutes 365 days
$50 Hemat-Voucher-50 $15 300 local minutes 365 days
$100 Hemat-Voucher-100 $30 1000 local minutes 365 days

* Promotion till 30 Jun, 2024

Terms and Conditions of Recharge Bonus:
  1. The 30% Recharge Bonus will be credited to the Hemat Customer’s account once customer has successfully recharged his/her account with the respective Voucher denomination shown in the table above. Example: If a Hemat Customer recharges his account with a $20 voucher, he will get a total of $26 stored-value ($20 top up value plus $6 bonus value).
  2. All Recharge Bonuses cannot be exchanged for cash, products, services or other offers.
  3. CSL Mobile Limited reserves the right to terminate or change the offer and/or these Terms and Conditions at any time without prior notice. In the event of disputes, the decision of CSL Mobile Limited shall be final.
  4. If there is any inconsistency or conflict between the English and Indonesian versions of these Terms and Conditions, the English version shall prevail.

"First Recharge Bonus” Offer
From 20 Apr, 2023 to 30 Jun, 2024, Customers can get 20GB local data (Validity: 30 Days) for FREE upon the first recharge with $100 or above!
Terms and Conditions:
  1. "First Recharge Bonus” is only applicable to HK Mobi Prepaid SIM customers.
  2. The promotion period of the "First Recharge Bonus” will be valid from 20 Apr, 2023 to 30 Jun, 2024 (“Promotion Period”).
  3. Upon the first recharge $100 or above during the Promotion Period, 20GB local data (Validity: 30 Days) will be granted.
  4. Free local data will be deducted in priority.
  5. Each customer can only enjoy the "First Recharge Bonus" once.
  6. The services are subject to amendment without notice. csl reserve the right of final decision.

Sales hotline: 9102 9500

Hemat Prepaid SIM Card Recharge Vouchers, available at Mobile Phone Direct Selling Centers:

  1. Shop L-3, G/F, Hong Kong Mansion, No.1,3,5 &7 Paterson Street, Causeway Bay
  2. Z1A, G/F, Euro Trade Centre, Des Voeux Road, Central.
  3. Shop H1, No. 4-6 Dung Fat Street, Carson Mansion, Tsuen Wan
  4. Shop A, G/F, Shung Tak Building, No. 14-18 Kik Yeung Road, Yuen Long
GENERAL TERMS AND CONDITIONS of the Prepaid SIM Card




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