Mobile phone number:
1. Go to the “Settings” menu on the iPhone ready for eSIM installation and select "Mobile Service".
2. Click "Set Up Mobile Service".
3. Click "Transfer From Nearby iPhone" and wait for a verification code.
4. Click "Done"on your old iPhone.
5. Enter the verification code on your old iPhone.
6. Select the number you wish to transfer to the iPhone ready for eSIM installation.
7. Click "Transfer Number".
8. Click "Done" to finish the eSIM transfer, after clicking "Agree" to accept Terms and Conditions.
9. Now make a call and browse the internet from your iPhone, via the new eSIM, to test connection with the network.
Note: The illustrations or instructions for the device screen and menu may vary depending on the device model and software version.
1. Go to the "Settings" menu on the iPhone ready for eSIM installation and select "Mobile Service"
2. Select a valid physical SIM card and click "Convert to eSIM".
3. Click "Convert to eSIM".
4. Click "Convert to eSIM" again to confirm.
5. Double-click the side button to confirm the conversion to eSIM.
6. Click "Done" to finish the eSIM conversion, after clicking "Agree" to accept Terms and Conditions.
7. Now make a call and browse the internet from your iPhone, via the new eSIM, to test connection with the network.
Note: The illustrations or instructions for the device screen and menu may vary depending on the device model and software version.
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eSIM Terms & Conditions
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| 1. |
eSIM is a digital and embedded SIM offered by CSL Mobile Limited (“CSL” or “we”) that enables activation of a mobile service plan (“Service Plan”) without a physical SIM card.
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| 2. | To use the eSIM, you must be a 1O1O, csl or Club Sim monthly service plan customers (“Customers”) and use a device that supports eSIM functionality. Commercial customers subscribed to selected business solutions are not eligible for the Apple eSIM Quick Transfer service. |
| 3. | eSIM is available through the following channels: |
| a. Walk-in to any csl AI Store or 1O1O Center to apply for eSIM. Upon successful application, you will be provided with an eSIM Activation Kit. The eSIM Activation Kit contains a unique QR Code which is only valid for one time scan. | |
| b. Self-initiated request through your eSIM supported iPhone or iPad (“Apple Device”) running iOS/iPadOS 18.6.2 or newer by Apple eSIM Quick Transfer service (“the Service”) enables you to convert a physical SIM card to an eSIM on same Apple Device or transfer an existing physical SIM card or eSIM from one Apple Device to another. For details, please https://1010.com.hk/esim_transfer or https://www.hkcsl.com/en/esim/quick-transfer. | |
| 4. | Subject to clause 3a, you must have an eSIM-compatible device to activate the eSIM installation through the eSIM Activation Kit. CSL reserves the right to only support a list of designated eSIM-compatible devices, subject to change at any time. For the latest update, please visit https://www.1010.com.hk/esim or https://www.hkcsl.com/en/esim/. |
| 5. | For the purpose of clause 3b, you must have compatible Apple Devices as listed below in order to enjoy the Service. CSL reserves the right to revise the below list of compatible Apple Devices at any time without prior notice. For the latest update, please visit please visit https://1010.com.hk/esim_transfer or https://www.hkcsl.com/en/esim/quick-transfer. |
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iPhone - iPhone SE (3rd generation or later model) - iPhone 12 mini or iPhone 13 mini - iPhone 16e or later model - iPhone Air - iPhone 17 Series |
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iPad - iPad Pro 12.9-inch (4th generation or later model) - iPad Pro 11-inch (2nd generation or later model) - iPad Air (4th generation or later model) - iPad (10th generation or later model) - iPad mini (6th generation or later model) |
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| 6. | The use of eSIM may require transfer of your data (including personal data), which may include without limitation, your mobile phone number, integrated circuit card identifier/SIM card number (“ICCID”), embedded identity document number (“EID”) to the provider of your eSIM compatible device (including but not limited to Apple). The use and retention of your data by the provider of your eSIM compatible device is subject to third party privacy policies. |
| 7. | Customers must ensure that their compatible eSIM devices are connected to a network (either Wi-Fi or mobile data) in order to download and use the eSIM service. |
| 8. | We may charge you HK$40 per eSIM replacement as prescribed by us, if it is damaged due to misuse, negligence or willful damage on your part. You must contact us to arrange for your mobile service to be suspended if your eSIM, device or mobile equipment has been lost or stolen. |
| 9. | You are responsible for all charges connected with the lost or stolen mobile equipment, equipment and/or eSIM until we disconnect all mobile services to the lost or stolen mobile equipment, equipment and/or eSIM, following your report of the loss or theft in accordance with clause 8, but you are still required to pay all monthly charges. |
| 10. | You agree that an acceptable use policy applies to some mobile services and you must use the mobile service in a fair manner. We will consider use of the mobile service as unfair if you or a third party uses the mobile service in any way which: |
| a. is designed to exploit, or results in the exploitation of, an acceptable usage limit of the relevant mobile service (as determined by us from time to time) or | |
| b. causes or results in loss to us, problems to the network or affects the storage capacity of another customer. | |
| 11. | eSIM is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit https://www.1010.com.hk/terms_and_conditions or https://www.hkcsl.com/en/mobile-service-agreement-consumer-customers/. |
| 12. | CSL may change these Terms & Conditions at any time without notice. All matters and disputes will be subject to CSL’s final determination. |
| 13. | If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail. |
