Mobile phone number:
Go to the Settings menu on the iPhone that is ready to install the eSIM and select "Mobile Service"
Click "Set Up Mobile Service"
Select the number to transfer to the new iPhone
Click "Transfer Number"
Click "Transfer SIM" on your existing iPhone
Done
Please use your iPhone to make a call via the new eSIM to test the network connection.
Note: The illustrations or instructions for the device screen and menu may vary depending on the device model and software version.
Go to the Settings menu on your iPhone and select "Mobile Service"
If your device is used with multiple phone numbers, the menu will show all your number.
After entering the phone number you wish to convert to eSIM, select "Convert to eSIM"
Select "Convert to eSIM"
Done
Please use your iPhone to make a call via the new eSIM to test the network connection.
Note: The illustrations or instructions for the device screen and menu may vary depending on the device model and software version.
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Free Apple eSIM Quick Transfer Service Terms & Conditions (“the Offer”):
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| 1. |
The Offer is valid from 8 September 2025 to 31 March 2026, both dates inclusive (“the Promotion Period”).
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| 2. | The Offer is applicable to 1O1O, csl or Club Sim monthly service plan customers (“Customers”) who use a device that supports eSIM functionality. Commercial customers subscribed to selected business solutions is not eligible for the Offer. |
| 3. | During the Promotion Period, Customers must self-initiate the eSIM quick transfer request through your eSIM supported iPhone or iPad (“Apple Device”) running iOS/iPadOS 18.6.2 or newer by Apple eSIM Quick Transfer (“the Service”). The Service enables you to convert a physical SIM card to an eSIM on same Apple Device or transfer an existing physical SIM card or eSIM from one Apple Device to another without service charge. For details, please visit https://1010.com.hk/esim_transfer or https://www.hkcsl.com/en/esim/quick-transfer. |
| 4. | Subject to clause 3, you must have compatible Apple Devices as listed below in order to enjoy the Service. CSL reserves the right to revise the below list of compatible Apple Devices at any time without prior notice. For the latest update, please visit https://1010.com.hk/esim_transfer or https://www.hkcsl.com/en/esim/quick-transfer. |
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iPhone - iPhone SE (3rd generation or later model) - iPhone 12 mini or iPhone 13 mini - iPhone 16e - iPhone Air - iPhone 17 Series |
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iPad - iPad Pro 12.9-inch (4rd generation or later model) - iPad Pro 11-inch (2nd generation or later model) - iPad Air (4th generation or later model) - iPad (10th generation) - iPad mini (6th generation or later model) |
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| 5. | The Offer is subject to availability while stocks last. |
| 6. | Unless otherwise stated, the Offer cannot be used in conjunction with any other promotional or discount offer, and are non-transferable or exchangeable for cash or other products. |
| 7. | The Offer is subject to further terms and conditions. For details, please visit https://www.1010.com.hk/esim or https://www.hkcsl.com/en/esim/. |
| 8. | The General Terms and Conditions of CSL Mobile Limited (“CSL”) apply (https://www.hkcsl.com/en/service-terms-and-conditions/ ) to the relationship between CSL and you in respect of the mobile service. |
| 9. | CSL reserves the right to vary or cancel the Offer and/or amend these Terms & Conditions at any time without notice. |
| 10. | If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail. |
