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|Home > Remarks > General Terms & Conditions > Mobile Service Agreement|
1.1 This Agreement consists of:
1.2 If there is an inconsistency between the parts of this Agreement, the document listed earlier in clause 1.1 prevails to the extent of the inconsistency.
2.1 This Agreement begins on the Commencement Date and continues until the Commitment Period for all Mobile Services have expired, unless terminated earlier in accordance with this Agreement. Some Mobile Services may have different Contract Commencement Dates as specified in the Application and/or Supplemental Agreement.
2.2 Prior to the expiration of any Commitment Period, we may contact and offer you a renewal Service Plan ("Renewal Offer"). If you agree with the Renewal Offer, your Mobile Service will be renewed in accordance with terms and conditions of that Renewal Offer.
2.3 Upon the expiration of the Commitment Period, if:
We will continue to provide you with Mobile Service in accordance with your current Service Plan at the then prevailing monthly fee or any other Service Plan to be decided by us at our discretion on a monthly basis. Unless otherwise specified, any existing benefit, offer, rebate offered to you during the Commitment Period will no longer apply.
3.1 We agree to supply the Mobile Service to you, and you agree to acquire them from us, at the prices and on the terms of this Agreement.
3.2 The Mobile Service must be ordered, supplied and billed against the nominated accounts agreed between you and us.
3.3 We may substitute another service for a Mobile Service, by giving you prior notice, where the price of the substituted service is not greater than, and (in our reasonable opinion) the functionality is substantially the same as or better than, the Mobile Service.
3.4 We may at any time do all such things that are necessary to the service features provided under a Mobile Service, the SIM Card, Equipment or Mobile Equipment to ensure the quality of a Mobile Service including requiring you to use a password to access a Mobile Service.
3.5 You must ensure the information you provide to us is complete, true and up-to-date in all respects.
3.6 If you access a VAS, in addition to any other relevant Charges, you will be charged airtime for the amount of time spent using the service. If the VAS accessed is the call conference service, the originator of the conference call will be charged airtime for the time spent on the conference call according to the number of lines connected. If the VAS accessed includes Mobile Data usage or you have used Mobile Data, you will be charged for the amount of data used.
3.7 Depending on the Mobile Services you use, you may obtain details of your Mobile Service usage for the previous three months free of charge by logging in to www.1010.com.hk or www.hkcsl.com. Alternatively, you may apply to us to obtain such details at a fee prescribed by us from time to time on our websites.
3.8 You agree that an Acceptable Use Policy applies to some Mobile Services and you must use the Mobile Service in a fair manner. We will consider use of the Mobile Service as unfair if you or a third party uses the Mobile Service in any way which:
a. is designed to exploit, or results in the exploitation of, an acceptable usage limit of the relevant Mobile Service (as determined by us from time to time); or
b. causes or results in loss to us, problems to the Network or affects the storage capacity of another customer.
In such an event, we may reduce your usage to a level determined by us and/or charge you in accordance with the prevailing thereafter rate of the relevant Mobile Service or suspend or terminate the relevant Mobile Service immediately.
3.9 If there is a change to your registered name or Service Plan during the Commitment Period, you must pay us the Early Termination Charge and the remaining balance of any Rebate or other privileges and benefits (if any) will be forfeited.
3.10 Any Clubpoints awarded in connection with your Mobile Service are subject to the terms and conditions of Club HKT Limited, available at https://www.theclub.com.hk/tnc.
3.11 You agree to abide by all Applicable Law including the applicable real name registration requirements under the Telecommunications (Registration of SIM Cards) Regulation (Chapter 106AI, the Laws of Hong Kong).
4.1 We will use due care and skill in providing the Mobile Services to you. However, given the nature of telecommunication systems (including our service's reliance on systems and services that we do not own or control), we cannot promise that our Mobile Services will be continuous or fault free.
5.1 You are responsible for:
5.2 You are responsible for any use of our Mobile Service (by you or another):
5.3 Your responsibility regarding Equipment and/or Mobile Equipment:
5.4 Depending on your chosen Services, certain third party information or Content services provided by the Third Party Providers may also be available for access and use by you through the Services provided by us, You agree to comply with the applicable terms and conditions specified by such Third Party Providers if you choose to use their information or Content services.
5.5 In providing access to such third party information or Content services, you agree that we are not responsible or liable for:
6.1 This Agreement sets out the Charges you must pay us for the Mobile Service.
6.2 Unless otherwise provided in another part of this Agreement, the calculation of the Charges payable by you will start from the date the Mobile Service is made available to you by us. Some Charges, such as the price of the Mobile Equipment and costs associated with the SIM Card are payable by you upon the signing of this Agreement. Sometimes you have to pay Charges in advance. Unless otherwise stated in the Application, Charges payable on a monthly basis, such as Charges for a VAS, will be charged on a full-month basis even if the usage is less than a complete month. If you wish to have a full use of Service for the prepaid charges which are non-refundable, you should choose a termination date which falls on the last day of your bill period by giving us at least 30 days' prior notice.
6.3 Except where Charges are payable in advance, Mobile Service will ordinarily be charged in arrears on a single monthly invoice. Payment for Charges is due on the date specified in the bill issued through the bill formats chosen by you. We may issue interim bills or more than one bill per month to you and there is no time limit on when we may bill you for Charges. All payments must be settled in Hong Kong dollars and by a method as described in the bill. We may direct you to pay an entity other than us when settling a bill.
6.4 We are required by law to ensure that our bill systems are accurate and reliable and we are committed to complying with these requirements. Our records are sufficient proof that a Charge is payable unless they are shown to be incorrect. You must raise any enquiry or dispute concerning your bill to us within thirty (30) days from the billing date, however nothing in this clause relieves you from paying the bill on or before the payment due date. If any Charge is not queried before this time, then the bill is deemed correct and accepted by you.
6.5 If you do not pay any amount due under this Agreement on time, we may:
6.6 Where you have more than one account with us:
6.7 You will be liable for all Charges for the Mobile Service provided to you, whether or not used by you or the User, or another person with or without your knowledge or consent and irrespective of whether the use or transmission of the Mobile Service was successful.
6.8 We may apply a credit limit from time to time for Charges incurred by you and may suspend access to the Mobile Service, in whole or in part, if the limit is exceeded.
6.9 We can bill you through a billing agent or any HKT group companies.
6.10 Depending on the SIM Card you use, our Bills are available in the following formats:
6.11 We will use our best endeavours to deliver your bill to the email address or billing address nominated by you to receive it.
6.12 To help us ensure you can continue to receive your Bill, it is your responsibility to:
7.1 We may, at any time, require you to provide a deposit to us. The amount of any deposit will be solely determined by us.
7.2 We may, without prejudice to any other rights or remedies under this Agreement, deduct from any deposit:
7.3 Subject to clause 7.2 and 7.4, we will refund to you any unused portion of your deposit without interest after the termination of this Agreement and after you settle all outstanding Charges payable under this Agreement or any other agreement or any claims brought by us in respect of your breach of any of the terms or conditions of this Agreement or any other agreement.
7.4 You agree that:
7.5 You acknowledge that any deposit paid by you or any Charges paid in advance is at your own risk and in the event that we go into liquidation, any deposit or prepayment may not be refunded or reimbursed to you.
8.1 The SIM Card, Equipment and any Mobile Equipment we supply or provide to you on loan for a Mobile Service remains at all times our property.
8.2 We may in our sole discretion replace free of charge for you any SIM Card, Equipment or Mobile Equipment we supply or provide to you on loan that is damaged due to normal wear and tear. We will charge you a replacement or repair fee for a SIM Card or Mobile Equipment we supply or provide to you on loan as prescribed by us from time to time, if it is:
8.3 You must contact us to arrange for your Mobile Service to be suspended if your SIM Card, Equipment or Mobile Equipment has been lost or stolen.
8.4 You are responsible for all Charges connected with the lost or stolen Mobile Equipment, Equipment and/or SIM Card until we disconnect all Mobile Services to the lost or stolen Mobile Equipment, Equipment and/or SIM Card, following your report of the loss or theft in accordance with clause 8.3, but you are still required to pay all monthly Charges.
9.1 The Automatic Roaming Service is available where we have a roaming arrangement with a telecommunications carrier in the relevant country or place.
9.2 For those countries where an Automatic Roaming Service is unavailable, if we offer an alternative roaming service for a particular country, you may apply for such an alternative roaming service on such additional terms as we may specify from time to time.
9.3 In order to provide IDD and roaming services to you, we enter into arrangements with other service providers hence Charges for such services are subject to change from time to time without notice. We recommend that you check on our websites for the latest applicable Charges before you use such services.
10.1 We or a Third Party Provider may make a VAS available to you, provided that you:
10.2 The rules, terms and conditions and eligibility requirements may vary according to the particular VAS and will be available from us from time to time on our websites or VAS Package Menu and Service Guide or Optional Services Application and Optional Services Service Guide.
10.3 You acknowledge and agree that:
10.4 We are not party to and are not otherwise involved in any manner in:
11.1 You are prohibited from sending unsolicited promotional Message to any other person except in accordance with this clause and any Applicable Law.
11.2 You agree that if you intend to send a Message of a promotional or similar nature to another person then you must obtain the express written consent of the recipient to receive the promotional Message prior to sending the Message to that recipient. If required by us, you must produce the express written consent received from the recipient.
11.3 If we receive a complaint from a recipient, governmental or regulatory authority about you sending unsolicited Message, then we may (in any order):
12.1 Unless otherwise agreed in the Application, by inserting a name other than yours in the User section of the Application, you authorise the User to:
13.1 We may without notice limit, cancel, terminate or suspend the provision of Mobile Service to you at any time:
13.2 We may limit, cancel, terminate or suspend the provision of a Mobile Service at any time by notice to you:
13.3 Where provision of a Mobile Service has been cancelled, terminated or suspended under clause 13.2(a), we may require you to pay a re-connection charge when the Service is re-connected.
13.4 This Agreement or a VAS may be terminated without cause:
13.5 If for any reason this Application or a Supplemental Agreement expires or terminates or a Mobile Service is terminated:
13.7 Notwithstanding any provision of this Agreement, if you are receiving benefits under any promotion whether relating to Mobile Equipment or a Mobile Service, or are receiving a Rebate under any existing arrangement between you and us whether under this Agreement or otherwise ("Existing Benefit"), the Commitment Period associated with any new Mobile Service or Mobile Equipment will commence immediately upon the expiry of the Existing Benefit. For the avoidance of doubt, any acquisition by you of a Mobile Service or Mobile Equipment is effective immediately upon agreement by you of the offer made by us irrespective of the time when the Mobile Service or Mobile Equipment will be provided. If you terminate any Mobile Service or Mobile Equipment before the Mobile Service or Mobile Equipment is provided to you but you have received benefits associated with the same, we have the right to deduct or cancel (at our discretion) the benefits or deduct the value of the benefits (as determined by us) from any of your accounts or seek reimbursement of the benefit from you.
13.8 If for any reason this Agreement expires or terminates, clauses 5 (Your Responsibility), 13.5 (Termination) and 15 (Limitation of Liability) continue in full force and effect.
14.1 We collect, process, disclose, retain or use your Personal Data in accordance with the HKT Privacy Statement which can be found at http://www.hkt.com/legal/privacy.html.
14.2 If we request Personal Data of User, Service Plan User and yourself from you, you may refuse to provide the Personal Data. However, we may decline to provide the Service to you.
14.3 Unless you tell us otherwise, you agree that your name, address (in part) and phone number(s) for the local line Services may be included in printed directories (if we choose to publish such directories) and directory enquiry services and be disclosed to a third party for related purposes.
14.4 You will, as soon as possible, tell us of any change of address or any other particulars provided to us which may affect our provision of Service to you.
15.1 We accept responsibility if you are injured or die as a result of our negligence in the provision of the Service. We will not exclude or limit this responsibility.
15.2 We also accept responsibility for loss or damage to your physical property arising from our negligence. We will only pay you up to HK$1 million for this loss or damage.
15.3 We will not be liable to pay you compensation for any consequential, indirect, special, punitive, economic, incidental, collateral or financial loss (including any loss of profits, goodwill, bargain or opportunities, or any loss or corruption of data, or any loss or anticipated savings or business, whether caused by negligence or otherwise and whether arising out of or in relation to or in connection with the Contract, the Service, the Mobile Service, or any failure to supply or delay in supplying the Service or Mobile Service). We will not be liable to you for any losses and damages that you may suffer if you have used the Service, Mobile Service, Equipment and or Mobile Equipment we provide for commercial purposes.
15.4 Except as described in Clauses 15.1 and 15.2 and to such extent permissible by law, we will not pay more than the Contract Value in compensation (even if we have been negligent) for all our liabilities under the Contract for the Mobile Service, Service, Equipment, Mobile Equipment and any other goods we supplied or provided.
16.1 This Agreement constitutes the entire Agreement about the Mobile Service between you and us.
16.2 This Agreement is governed by the laws of Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"). The parties submit to the exclusive jurisdiction of the courts of Hong Kong and the courts of appeal from them for determining any dispute concerning this Agreement.
16.3 In this Agreement:
16.4 We may at any time vary any of the terms and conditions of this Agreement by giving written or electronic notice (if such variation is unfavourable to you, we will give 30 days notice) to you to that effect. For the avoidance of doubt, notice or other communication may be given by us to you in the form of a letter, bill insert or message, email message, statement on our website, pamphlet available at our shop, our franchisee or agent retail outlet, message on the screen of Mobile Equipment, advertisement placed in a Hong Kong daily newspaper or any other method as determined as adequate by us. Such notice or communication will be deemed to have been received by you:
16.5 If we (a) increase (i) the Monthly Charge for the Service; or (ii) any other Charge for the Service as set out in the Application except Administrative and Usage Based Charges and Charges which are no longer applicable after the Service has been installed or subscribed to (such as service establishment or installation Charges, deposit amounts, prepayment amounts or any waivable Charges); (b) increase the Administrative and Usage Based Charges (other than the Charges for IDD, roaming and any other Charges that we tell you in the Application, Supplemental Agreement and/or VAS Package Menu and Service Guide) by more than HK$30 or 30% of the Monthly Charge for the Service (whichever is higher); or (c) change the terms and conditions of a Service which is to your material disadvantage, you will not have to pay the Early Termination Charge and any other Cancellation Charge if you decide to end that Service early, unless the Application says otherwise. However, once we have told you about such a change, you must let us know that you want to end that Service no more than 15 days prior to such change coming into effect. The Contract will continue to apply to any other Services that are not affected by any changes that we make.
16.6 If any clause or part of any clause is held by a court to be invalid or unenforceable, that clause or part of a clause is to be regarded as having been deleted from this Agreement and this Agreement otherwise remains in full force and effect.
Waiver of rights
16.7 A condition of this Agreement, or a right created by it, may only be waived by a party by giving notice and the failure to exercise or any delay in exercising a right or remedy provided by this Agreement or by law does not constitute a waiver of the right or remedy.
16.8 A waiver of a breach of this Agreement does not waive any other breach.
16.9 You warrant that you have not relied on any representations or warranties by us other than those in this Agreement.
16.10 You must not assign or otherwise dispose of any of your rights or obligations under this Agreement (including the Number allocated by us to you) to any other party without the prior written consent of us. We may assign any or all of our rights or obligations under this Agreement to any third party at any time without your consent.
Save for the HKT group companies, no other person who is not a party to this Agreement has any right under the Contracts (Rights of Third Parties) Ordinance to enforce any terms and conditions and/or benefit of this Agreement.
In this Agreement unless otherwise indicated:
Affiliate means, in relation to an entity, any other entity which directly or indirectly controls, is controlled by, or is under common control with, such entity.
Acceptable Use Policies means the Acceptable Use Policies of CSL and the Customer in respect of the Services comprising of the Agreement, the Application and the description of the Services (including the Service Plan), the Charges and where applicable, Supplementary Agreement as may be amended by CSL from time to time.
Administrative and Usage Based Charges means the administrative Charges (including but not limited to lost and replacement Charges) and usage based Charges (including but not limited to Charges for IDD, roaming and international SMS).
Applicable Law in relation to any person, action or thing means:
Application/Application Formmeans the Application, application form overleaf, attached or above, or any other paper or electronic application mechanism and includes any Supplemental Agreement.
Automatic Roaming Service means the service supplied by us on such additional terms and conditions as specified by us from time to time, which allows you to use your Mobile Equipment, Number and SIM Card to make and receive calls or use any other services as may be provided by us (or third parties on behalf of us) from time to time outside Hong Kong and have the calls billed to your account.
Billmeans a bill sent to you in the format you have chosen and includes an Email Bill, SMS Bill, Paper Bill and Online Bill.
Business Daymeans any day other than a Saturday, Sunday or a day which is a public holiday in Hong Kong.
Charges means all charges or fees relating to the provision of the Mobile Equipment and/or Mobile Service by us to you including connection, surcharge, flag fall, monthly service, voice airtime, Mobile Data usage, VAS, roaming, registration, co-handling, Content, cancellation, reconnection, Mobile Service Licence and Administration Fee, thereafter charges and any other charge or fee (including amounts billed by us for and on behalf of a third party) as may be specified by us from time to time on our websites or any other method described in clause 16.4 of this Agreement.
Commencement Date means the date set out in the Application.
Commitment Period means the minimum fixed term for the subscription and/or renewal of a Mobile Service as set out in any document which forms part of this Agreement.
Commitment Rate within Commitment Period Effective Date means the target date on which the Monthly Rate within Commitment Period becomes effective and the Mobile Service and any Value Added Services under your Mobile Service Application will commence.
Content means any data, information, images, graphics, video or audio content, applications, downloadable files or other multimedia content that can be accessed using the Mobile Services.
Contract means the contract between you and us in respect of the Service provided by us to you which is made up of the Application, terms and conditions of this Agreement, any Supplemental Agreement, VAS Package Menu and Service Guide (if applicable), as amended by us from time to time.
Contracts (Rights of Third Parties) Ordinance means the Contracts (Rights of Third Parties) Ordinance (Chapter 623, the Laws of Hong Kong).
Contract Value means in relation to (a) the Services with a Commitment Period as subscribed by you, the total Monthly or Rental Charges for the Commitment Period payable by you to us under the Contract; or (b) the Services without a Commitment Period as subscribed by you, the total Monthly or Rental Charges payable by you to us for the period from the Commencement Date to the date immediately preceding any incident giving rise to your claim.
Early Termination Charge means Early Termination Charge for a Mobile Service (if any) set out or referred to in the Application for that Mobile Service.
Equipmentmeans the equipment and/or Mobile Equipment (if any) provided by us to make available the Service to you which excludes any equipment and/or mobile equipment belonging to you or any third party.
IDD means International Direct Dial Service
Mobile Service Licence and Administration Fee or MTR/Tunnels/Mobile Licence/Administration Feemeans all fees payable from time to time to the Hong Kong Government and other third parties including Operators, tunnel operators and railway companies and other administrative costs in connection with the use of the Mobile Services and, where applicable, Mobile Equipment in the manner specified by us from time to time.
Merchant means a third party who sells goods or services and from whom you consider purchasing, proposes to, or does, purchase goods or services using a Mobile Service.
Message means SMS, email, image or data transmission, other messages or communications, in whatever medium or context.
Mobile Data means any data or information transmitted to or received from the Network and/or roaming partner network for data services.
Mobile Equipment means a mobile radio telephone, other wireless device, access device or equipment to be used with a Mobile Service and includes a wireless or access device accessory.
Mobile Service means a mobile radio telephone and Mobile Data service or Mobile Data Service which you have applied for pursuant to this Agreement or the Application , My HKT, The Club and any telecommunication service (whether a mobile radio telephone service or not) supplied to you from time to time and includes a VAS.
My HKT means a customer account management service (such as bill viewing, checking service plan/ appointment details and online customer enquiries) provided and managed by HKT CSP Limited, a subsidiary of HKT Limited, under the terms and conditions of My HKT (which can be viewed at https://cs.hkt.com).
Network means our radio telecommunications network.
Number means a telephone number allocated by us to you for use with a Mobile Service.
Operator means a person holding a valid and operational unified carrier licence, mobile carrier licence, fixed carrier licence, fixed telecommunications network services licence, public radio communication service licence, services-based operator licence or mobile virtual network operator licence in Hong Kong other than us.
Personal Data has the same meaning given to it in the Personal Data (Privacy) Ordinance (Chapter 486, the Laws of Hong Kong).
Rebate means a rebate as described in the Application or as otherwise agreed by you and us from time to time.
Representative means any person acting for or on behalf of a party including any director, officer, employee, agent, contractor or professional adviser of that Party.
Service means the Mobile Service, Telecommunications Service, including Equipment, Mobile Equipment , My HKT, The Club and/or any other goods where applicable, provided by us or HKT group to you and identified in the Application or other relevant documents.
Service Plan means the service plan subscribed by you as specified on the Application or any subsequent change as agreed by us.
Service Plan User means the person identified as such on the Application.
SIM Card means a subscriber identity module card and includes a USIM card.
SMS means the service which allows a short message (including a multi-media message service) or a VAS to be transmitted between persons using the Network or the Network and an Operator's network.
Subsidy means Early Termination Charge.
Taxesmeans a tax, levy, duty, charge, deduction or withholding, however described, imposed by law or a government agency, together with any related interest, penalty, fine or other charge.
The Club means a member loyalty program for designated customers of PCCW provided and managed by Club HKT Limited, a subsidiary of HKT Limited, under the terms and conditions of The Club(which can be viewed at http://www.theclub.com.hk).
Third Party Provider means any third party provider which provides information or Content service which is available for your access and use through the Service we provide.
User means the person identified as such on the Application.
"Value Added Service" or "VAS" means the value added services (including any additional or ad hoc value added services) provided by us or Third Party Provider from time to time on such additional terms and conditions as may be specified by us and or Third Party Provider from time to time under VAS Package Menu and Service Guide or our website in conjunction with the Service.
We / Us means CSL Mobile Limited 香港移動通訊有限公司, or the relevant HKT service providers for your chosen Services as set out in the Application.
You means the person identified as the 'Registered Name' on the Application.