Network Security

1. Customer will receive the SMS below after subscribing. Click the link in the SMS to activate the service.

csl: Thank you for subscribing to Norton Family Premier service. Please click URL to register, or sign into your Norton account to activate service. Please call 25123123 for inquiries

2.. Click “Create an Account” and receive a confirmatory email. Then click “Confirm Now” to complete registration.
(if you already have Norton account, please jump to step 4)

3.Go to “Google Play” to install and open the “Norton Security and Antivirus” app. Then agree to the relevant policies.

4. Click to login

5.If use “Anti-Theft” function, you have to activate “Device Administrator” and enable Norton Mobile Security to access the following.

6.If use “Web Protection” function, please follow the below steps.

SafetyNet
1.	What is SafetyNet? SafetyNet protects your device from malicious attacks when connected via csl’s network. You will be alerted to potential danger if attempting to access malicious or phishing content/websites with your device. SafetyNet will also send you an alert SMS if your device becomes infected with malware.
2.	How will I know if my device has been attacked? You might notice faster battery drain or malfunctions. Or you could start receiving unsolicited calls and messages. Your personal information could be stolen, or you may notice an increase in your mobile bill. Please visit https://www.infosec.gov.hk/english/main.html for more information on cybersecurity and anti-virus protection.
3.	I received an alert SMS from SafetyNet, so installed an anti-virus application. But the anti-virus application has detected no virus. Why is this? Each antivirus software vendor will have differing lists of viruses on record and may use different data analysis technology to identify threats. In addition, software suppliers will differ in timing when updating intelligence on viruses, so analysis results may vary.
About Norton
4.	I have already registered for a Norton Family Premier account, so can I use it to log into Norton Mobile Security or Norton Secure VPN? Yes. Your account can be used to log into all Norton products.
5.	How many devices does Norton Mobile Security or Norton Secure VPN support? Norton Mobile Security: one Android or iOS device; Norton Secure VPN: one Android/iOS/Windows/Mac device
Norton Mobile Security
6.	What is Norton Mobile Security? This offers your device all-round cyber security protection. Main features include proactive anti-malware, while privacy and other risks are detected before any downloads are made. Norton Mobile Security also removes viruses and ransomware automatically, and protects your device and personal data from malicious sites that install ransomware, Trojans and other threats. This comprehensive protection package remotely locks and wipes personal information if your device is lost or stolen.
7.	What will be shown on my device when a privacy risk is detected via Norton Mobile Security? Simply check via the Norton Mobile Security app, as below:
Norton Secure VPN
8.	What information can my Internet service provider (ISP) and websites see when I use Norton Secure VPN? Your data is encrypted when using Norton Secure VPN. This means your ISP will see only the volume of traffic passing through its servers and NOT encrypted data. If you do not use Norton Secure VPN, your ISP will have a view of the websites you are visiting, as well as your email messages, IM chats and any files you up-or-download. Without Norton Secure VPN, websites you visit will know the browser you are using, as well as your device’s operating system and your location.
9.	How does Norton Secure VPN protect my online privacy? Norton Secure VPN protects the data you send and receive via public Wi-Fi by: Adding bank-grade encryption to protect you when using public Wi-Fi hotspots. Enabling you to browse the web anonymously, so your privacy is protected. Allowing access to your favorite apps and content anywhere you may be. Encrypting your data with a no-log virtual private network that doesn't track or store records of your activity.

SafetyNet (“the Service”) Terms and Conditions
By using SafetyNet ("the Service"), you understand and agree to these terms and conditions.
1.	The Service is only applicable to customers who subscribed designated mobile service plans.
2.	The Service is supported by designated mobile devices and designated operating systems. Please check to ensure compatibility of the Service with your mobile device.
3.	You can terminate the Service by giving us at least 30 days' prior notice by calling our customer hotline 25123123.
4.	We reserve the right to modify or cancel the Service (or any part thereof) and/or any features of the Service at any time without prior notice. You agree that we will not be liable to you or any third party for any modification or cessation of the Service and/or its features.
5.	We make no warranty that: (a)the Service will meet your requirements; (b)the Service will be uninterrupted, timely, secure or error-free; (c)the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d)the quality of any services, information or other material obtained by you through the Service will meet your expectation.
6.	You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS AVAILABLE" basis and we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part thereof).
7.	As a part of the Service feature, we may send you SMS notifications including options for any applicable anti-virus solutions.
8.	The Service is also subject to the terms and conditions of the Mobile Service Agreement and the terms and conditions of any third party suppliers as may be amended from time to time.

Norton Mobile Security Terms and Conditions:
1.	By using Norton Mobile Security (“the Service”), you understand and agree to these terms and conditions.
2.	Only certain devices support the Service. You should check the compatibility of your device before using the Service.
3.	Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.hkcsl.com.
4.	Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
5.	The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
6.	All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content.
7.	You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
8.	We make no warranty that: (a)the Service will meet your requirements; (b)the Service will be uninterrupted, timely, secure or error-free; (c)the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d)the quality of any services, information or other material obtained by you through the Services will meet your expectation.
9.	You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of).
10.	This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Mobile Security content and disclaims all liability and warranties for Norton Mobile Security service and its content. Please visit www.nortonlifelock.com/about/legal/repository for Norton Mobile Security’s Terms of Use and to find out more about the Service.
11.	We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final.

Norton Secure VPN Terms and Conditions:
1.	By using Norton Secure VPN (“the Service”), you understand and agree to these terms and conditions.
2.	Only certain devices support the Service. You should check the compatibility of your device before using the Service.
3.	Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.hkcsl.com。
4.	Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
5.	The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
6.	All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content.
7.	You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
8.	We make no warranty that: (a)the Service will meet your requirements; (b)the Service will be uninterrupted, timely, secure or error-free; (c)the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d)the quality of any services, information or other material obtained by you through the Services will meet your expectation.
9.	You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of).
10.	This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Secure VPN content and disclaims all liability and warranties for Norton Secure VPN service and its content. Please visit www.nortonlifelock.com/about/legal/repository for Norton Secure VPN’s Terms of Use and to find out more about the Service.
11.	We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final.

Send to a friend