PCCW-HKT 3G Rechargeable SIM Card (Now rebranded to csl)

• Tariffs
• IDD 0060
• International Roaming / Roaming data
• Video Call Services
• csl Wi-Fi
• KingKing
• Charging Mechanism

Tariffs

~ To subscribe : Dial *131#
Please refer to "Charging Mechanism" for details of the remarks.

IDD 0060 ^{^}

 Popular destinations and rates:

For the rate of IDD 001, please click here.
For the rate of IDD 0060, please click here.

^ Postpaid IDD 0060 rate table and offers (via bill settlement) do not apply to this Rechargeable SIM Card.

* To reset or change your PIN, please press here.

If you call back to an incoming IDD call by retrieving the telephone number from the caller number display (eg from “Answered” or “Missed” call records), this IDD call will be charged at IDD 001 rates, as you are using IDD 001 to make the call.

International Roaming / Roaming data⁺

You can get roaming data; make calls to Hong Kong, within the same country/territory, or to other countries/territories when you are overseas.

• Roaming data pass¹⁰
  Press * 131# SEND ( operate in overseas )
• Calling Hong Kong
  Press ＊ 108 ＊ [Hong Kong Tel. No.] # SEND
• Making local calls in other countries/territories
  Press ＊ 108 ＊ [001] [Country / Territory Code] [Area Code] [Local Tel. No.] # SEND
• Making calls to other countries/territories
  Press ＊ 108 ＊ [001] [Country / Territory Code] [Area Code] [Tel. No. in other country]  #  SEND

After pressing the requisite key string, you’ll receive a message saying “Thank you for using our service. The number you’ve dialed is being connected, please wait”. Wait for your phone to ring, and answer it. You will then be connected to the called party.

The roaming service has been enabled by default in this Rechargeable SIM Card. Customers can take the action to prevent handsets from switching to mainland China-based mobile networks while in Hong Kong, thereby incurring unnecessary roaming charges.

Temporarily suspend the roaming service with the following shortcodes:

• To suspend roaming service: *143*01#  SEND
• To resume roaming service before leaving Hong Kong: #143*01#  SEND
• To check roaming status: *#143*01#  SEND

 + If you have to make or receive calls while roaming, please cancel all local/international call forwarding functions.

Video Call Services^▼

Simply pick up your 3G handset and make video calls to your friends, families or business partners and talk face-to-face with them.
• Make local video call: Dial    [Hong Kong Mobile Number]
• Make overseas video call : Dial   [001]   /  [+] [Country / Territory Code]   [Mobile Number]

International video call rates are applicable only to calls made to mobile phones using overseas 3G networks.

^▼ Roaming Video Call Services is not supported on this rechargeable SIM

csl Wi-Fi

Use a Wi-Fi (IEEE802.11b/g/n/ac) enabled device at csl Wi-Fi hotspots to experience the fastest wireless broadband connectivity.

Hotspot Search:
Visit http://www.cslwifi.com/index.html > Hotspot location

How to use:

1. Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "csl"
2. Launch your internet browser
3. Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically
4. Login to the service:
     i)  Choose "Discover HK Tourist SIM/Prepaid SIM Cards".
     ii) Enter your mobile number and PIN to login to the service.
5. After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
6. If you have accidentally closed the Disconnect pop-up window, please go to hotspot.pccwwifi.com and click "Disconnect" to logout.

Please visit http://www.cslwifi.com/index.html for csl Wi-Fi service details and terms & conditions.

King King Voice Roaming Service

You can make/receive unlimited calls to/from Hong Kong through this KingKing app while you are abroad.
• For caller/receiver located in overseas, mobile device and KingKing application are required.
•Your friend/relative located in Hong Kong can use any fixed or mobile phone to call you without KingKing application installed.

Applications Download

You are recommended to download KingKing application before leaving Hong Kong, please go to Google Play or App Store and use "KingKing" as the search phrase.You will need to complete a one-off registration to use KingKing. Please connect to Wi-Fi Network before switching on KingKing.

How to register / login and use KingKing

Select KingKing application icon on your handset menu; and

1. Enter and submit your csl mobile number and csl “My Account” password when using KingKing (pic-1).
2. Enter the four-digit one-time password (pic-2) sent to your mobile number by SMS.
3. Accept the Terms & Conditions of KingKing (pic-3).
4. Switch on KingKing so the icon on top left turns green, showing that all incoming and outgoing calls are connected via KingKing (pic-4).

Pic 1	Pic 2
Pic 3	Pic 4

Remarks:
KingKing cannot be used for emergency calls while you are abroad, so please make emergency call via your regular voice roaming service. However, you can use KingKing to make emergency calls in Hong Kong.

Terms and Conditions:

1. KingKing voice roaming service (“KK SERVICE”) is available only to CSL Mobile Limited subscribers and provided according to the terms & conditions governing your mobile service contract and special conditions for KK SERVICE.
2. KK SERVICE is compatible only with certain handsets. CSL Mobile Limited cannot guarantee KK Service performance in respect of incompatible handset models, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi/mobile data service is available.
3. $8/1-Day, $88/30-Day for making outgoing calls or receiving incoming calls from anywhere in the world via KingKing, the Day pass is valid from 00:00 to 23:59 during the day (Hong Kong time). IDD charges will apply if making calls to non-Hong Kong phone numbers. And local voice call minutes will be deducted/charged for the duration of such a call. With effect from 12th April 2023, Hong Kong local voice call minutes will be deducted/charged for the duration of calls to Hong Kong phone numbers. Charges for Wi-Fi connectivity and mobile data (if any) are additional. Local voice call minutes will be charged for using KingKing application to make/receive calls in Hong Kong.
4. Customers using KK SERVICE should download the latest KK SERVICE app to a mobile phone running iOS 13.0 or newer, or Android 9.0 or newer.
5. KK SERVICE can be used to make emergency calls or send emergency SMS messages (only if registered for emergency SMS service) in Hong Kong but cannot be used to make emergency calls or send emergency SMS to a local emergency centre when outside Hong Kong.
6. When you use KK SERVICE, we will use your csl mobile number to verify your eligibility for KK SERVICE, and for purposes of KK SERVICE billing via your account at CSL Mobile Limited.
7. Downloading the KK SERVICE app from the App Store or Google Play will incur a local mobile data charge, or roaming data charges if overseas.
8. The KK SERVICE SMS feature cannot be used for receiving SMS.
9. If you are using a device with more than one SIM slot, please note KK SERVICE is compatible only with using a SIM card in the primary SIM slot and is not compatible with eSIM.
10. Using KK SERVICE in Hong Kong may incur local mobile data charges. And roaming data charges will be incurred when using KK SERVICE overseas in certain ways. Customers are required to pay such charges. For details, please go to https://www.hkcsl.com/.
11. CSL’s General Terms & Conditions apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and yourself, in respect of your mobile service and KK SERVICE.
12. CSL Mobile Limited may change these Terms & Conditions at any time without notice. All matters and disputes will be subject to CSL Mobile Limited’s final determination.

Check account balance and validity
Press ##122# SEND

Charging Mechanism

1. Local calls, IDD calls, video calls and International Call Forwarding calls are charged on a per minute basis.
2. Local airtime charges apply when using IDD service and International Call Forwarding.
3. Each SMS holds 160 English or 70 Chinese characters, including spaces. If your message exceeds this limitation, we will help you to truncate it into multiple SMS and each SMS will be charged.
4. Local data is charged on a per-1000KB basis. Please ensure the data connection is disabled when you are not using the service to avoid unnecessary charges.
5. Local 1-day, 3-day, 7-day and "Usage period aligned with card validity" data passes commence on the day of subscription. Service will be automatically terminated at HK time 23:59 on the commencement day, 3rd day, 7th day or until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner. For 1/3/7 days data passes, customers are required to subscribe to the data pass again for continued use, otherwise local data will be charged at $3/1000KB pay-as-you-go basis. $3/1000KB pay-as-you-go local data charging will not apply on subscribed period once the "Usage period aligned with card validity" has been activated, and will be resumed once the subscription is expired. The validity of the "Usage period aligned with card validity" local data pass will last until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner.
6. Customers are required to download the KingKing application to utilize this service. KingKing is compatible only with certain handsets( please refer to http://www.hkcsl.com/en/KK-voice-call-service-2nd/ ). $8/day, $88/30days for making outgoing calls to any Hong Kong phone number or receiving incoming calls from anywhere in the world via KingKing, cut off time of the day plan package is 23:59 HK time on expire day. IDD charges apply if making calls to non-Hong Kong phone numbers, and local voice call minutes will be charged for the duration of such a call during all calls. Charges for Wi-Fi connectivity and IDD charges (if any) are additional. Local voice call minutes will be charged for using KingKing application to make/receive calls in Hong Kong. csl cannot guarantee "KingKing" service performance on handset models not listed, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi is available. Download the application from Google Play and App Store will incur local mobile data charge, while roaming data charge will incur in overseas.
7. Both incoming and outgoing MMS are charged on a per-MB basis.
8. If MMS is downloaded / sent during roaming, roaming data charges apply.
9. International roaming calls are charged on a per minute basis. Airtime will be deducted in units of 1 minute once you answer the return call from our system, even if the called number is busy or unanswered.
10. Roaming data is charged on a per-20KB basis. Cut-off time for roaming data day plan is HK time 23:59, new daily cap starts at HK time 00:00.Cambodia and U.A.E provide 3G service.
11. No local airtime charges applied for Unconditional Call Forwarding Package. Local call forwarding when busy, unanswered and unreachable are not included in the package. The package will be renewed automatically every 30 days and related package charge will be deducted from your account.
12. When accessing Voice Mail via a mobile phone, airtime is charged. Roaming charges apply when retrieving voice mails from outside Hong Kong. The Voice Mail package will be renewed automatically every 30 days and related package charge will be deducted from your account.
13. MTR/Tunnels/Mobile License/Administration Fee of $2.5 will be deducted automatically from your account on a per-month basis.
14. If the subscribed packages cannot be renewed successfully due to insufficient balance in your account, the related packages will be cancelled. Please re-subscribe to the packages after recharge.
15. Any dispute over value or usage should be raised with csl within one month.
16. A $30 service fee will be charged for each copy of the call details relating to the current month.
17. Usage records maintained by csl shall, in the absence of manifest error, be conclusive evidence.
18. CSL Mobile Limited reserves the right to amend the tariff and the related charges.  Please call the service hotline for tariff details.
19. All csl services may be subject to QoS Measures.
20. To continue using the mobile number, please recharge the SIM card before the expiry date, otherwise the unused value and mobile number will be forfeited.

^ After you have reached 6GB of mobile data usage (the monthly fair usage level per calendar month), you can still continue to use the service. However, your network specification will be lowered to 128kbps. CSL Mobile Limited complies with OFCA’s Guidelines for the Implementation of Fair Usage Policy for the Provision of Mobile and Fixed Broadband Services and will not at any time cap your data network specification below 128kbps. You will receive an SMS notification once you have reached 6GB and the fair usage policy is in place. Actual speeds that customers experience are considerably less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.

Service Hotline 1833 803

GENERAL TERMS AND CONDITIONS of the Prepaid SIM Card


 

Prepaid SIM Card Real-name Registration Notice

Real-name registration has been implemented. Unregistered prepaid SIM cards will be deactivated. If you need to use the service, Please complete registration before card validity.
Details: https://www.hkcsl.com/en/real-name-registration/.
For any enquiries, please call prepaid service hotline on 179 179.

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