PCCW-HKT 3G Rechargeable SIM Card (Now rebranded to csl)

• Tariffs
• International Roaming / Roaming data
• Video Call Services
• csl Wi-Fi
• Charging Mechanism

Tariffs

~ To subscribe : Dial *131#
Please refer to "Charging Mechanism" for details of the remarks.

International Roaming / Roaming data⁺

You can get roaming data; make calls to Hong Kong, within the same country/territory, or to other countries/territories when you are overseas.

• Roaming data pass¹⁰
  Press * 131# SEND ( operate in overseas )
• Calling Hong Kong
  Press ＊ 108 ＊ [Hong Kong Tel. No.] # SEND
• Making local calls in other countries/territories
  Press ＊ 108 ＊ [001] [Country / Territory Code] [Area Code] [Local Tel. No.] # SEND
• Making calls to other countries/territories
  Press ＊ 108 ＊ [001] [Country / Territory Code] [Area Code] [Tel. No. in other country]  #  SEND

After pressing the requisite key string, you’ll receive a message saying “Thank you for using our service. The number you’ve dialed is being connected, please wait”. Wait for your phone to ring, and answer it. You will then be connected to the called party.

The roaming service has been enabled by default in this Rechargeable SIM Card. Customers can take the action to prevent handsets from switching to mainland China-based mobile networks while in Hong Kong, thereby incurring unnecessary roaming charges.

Temporarily suspend the roaming service with the following shortcodes:

• To suspend roaming service: *143*01#  SEND
• To resume roaming service before leaving Hong Kong: #143*01#  SEND
• To check roaming status: *#143*01#  SEND

 + If you have to make or receive calls while roaming, please cancel all local/international call forwarding functions.

Video Call Services^▼

Simply pick up your 3G handset and make video calls to your friends, families or business partners and talk face-to-face with them.
• Make local video call: Dial    [Hong Kong Mobile Number]
• Make overseas video call : Dial   [001]   /  [+] [Country / Territory Code]   [Mobile Number]

International video call rates are applicable only to calls made to mobile phones using overseas 3G networks.

^▼ Roaming Video Call Services is not supported on this rechargeable SIM

csl Wi-Fi

Use a Wi-Fi (IEEE802.11b/g/n/ac) enabled device at csl Wi-Fi hotspots to experience the fastest wireless broadband connectivity.

Hotspot Search:
Visit http://www.cslwifi.com/index.html > Hotspot location

How to use:

1. Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "csl"
2. Launch your internet browser
3. Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically
4. Login to the service:
     i)  Choose "Discover HK Tourist SIM/Prepaid SIM Cards".
     ii) Enter your mobile number and PIN to login to the service.
5. After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
6. If you have accidentally closed the Disconnect pop-up window, please go to hotspot.pccwwifi.com and click "Disconnect" to logout.

Please visit http://www.cslwifi.com/index.html for csl Wi-Fi service details and terms & conditions.

Check account balance and validity
Press ##122# SEND

Charging Mechanism

1. Local calls, IDD calls, video calls and International Call Forwarding calls are charged on a per minute basis.
2. Local airtime charges apply when using IDD service and International Call Forwarding.
3. Each SMS holds 160 English or 70 Chinese characters, including spaces. If your message exceeds this limitation, we will help you to truncate it into multiple SMS and each SMS will be charged.
4. Local data is charged on a per-1000KB basis. Please ensure the data connection is disabled when you are not using the service to avoid unnecessary charges.
5. Local 1-day, 3-day, 7-day and "Usage period aligned with card validity" data passes commence on the day of subscription. Service will be automatically terminated at HK time 23:59 on the commencement day, 3rd day, 7th day or until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner. For 1/3/7 days data passes, customers are required to subscribe to the data pass again for continued use, otherwise local data will be charged at $3/1000KB pay-as-you-go basis. $3/1000KB pay-as-you-go local data charging will not apply on subscribed period once the "Usage period aligned with card validity" has been activated, and will be resumed once the subscription is expired. The validity of the "Usage period aligned with card validity" local data pass will last until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner.
6. Both incoming and outgoing MMS are charged on a per-MB basis.
7. If MMS is downloaded / sent during roaming, roaming data charges apply.
8. International roaming calls are charged on a per minute basis. Airtime will be deducted in units of 1 minute once you answer the return call from our system, even if the called number is busy or unanswered.
9. Roaming data is charged on a per-20KB basis. Cut-off time for roaming data day plan is HK time 23:59, new daily cap starts at HK time 00:00.Cambodia and U.A.E provide 3G service.
10. No local airtime charges applied for Unconditional Call Forwarding Package. Local call forwarding when busy, unanswered and unreachable are not included in the package. The package will be renewed automatically every 30 days and related package charge will be deducted from your account.
11. When accessing Voice Mail via a mobile phone, airtime is charged. Roaming charges apply when retrieving voice mails from outside Hong Kong. The Voice Mail package will be renewed automatically every 30 days and related package charge will be deducted from your account.
12. MTR/Tunnels/Mobile License/Administration Fee of $2.5 will be deducted automatically from your account on a per-month basis.
13. If the subscribed packages cannot be renewed successfully due to insufficient balance in your account, the related packages will be cancelled. Please re-subscribe to the packages after recharge.
14. Any dispute over value or usage should be raised with csl within one month.
15. A $30 service fee will be charged for each copy of the call details relating to the current month.
16. Usage records maintained by csl shall, in the absence of manifest error, be conclusive evidence.
17. CSL Mobile Limited reserves the right to amend the tariff and the related charges.  Please call the service hotline for tariff details.
18. All csl services may be subject to QoS Measures.
19. To continue using the mobile number, please recharge the SIM card before the expiry date, otherwise the unused value and mobile number will be forfeited.

^ After you have reached 6GB of mobile data usage (the monthly fair usage level per calendar month), you can still continue to use the service. However, your network specification will be lowered to 128kbps. CSL Mobile Limited complies with OFCA’s Guidelines for the Implementation of Fair Usage Policy for the Provision of Mobile and Fixed Broadband Services and will not at any time cap your data network specification below 128kbps. You will receive an SMS notification once you have reached 6GB and the fair usage policy is in place. Actual speeds that customers experience are considerably less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.

Manage My Account

Login: prepaid.hkcsl.com

Check Usage
Recharge
Subscription

Service Hotline 179179

GENERAL TERMS AND CONDITIONS of the Prepaid SIM Card