Your Mobile Annual Data Prepaid SIM

Activation Offer：

1. Any usage of local Voice Call, IDD Voice Call and All Call Forwarding will be calculated on a per minute basis.  Any usage of less than one minute will be counted as one minute.
2. Extra local airtime charges apply when using IDD service. The IDD charges and coverage are subject to change from time to time without prior notice.
3. Intra-network SMS is text SMS sent within Hong Kong to one2free prepaid customers, PCCW-HKT prepaid customers, 1O1O, csl and SUN Mobile customers. Inter-network SMS is text SMS sent within Hong Kong to other Hong Kong networks.  International SMS is text SMS sent within Hong Kong to users of overseas networks.
4. Value-added service:
   a.30-day data pass will be renewed automatically every 30 days (23:59 on 30th day) after subscription. Any unused usage cannot be carried forward to the next 30-day period and will be forfeited at the end of the respective period.
   b.The Pass will be automatically renewed every 30 days.
   c..Peak speed for data download is 42Mbps and upload is 5.76Mbps. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
5. a.After you have reached 10GB of mobile data usage (the monthly fair usage level per calendar month), you can still continue to use the service. However, your network specification will be lowered to 512kbps. CSL Mobile Limited complies with OFCA’s Guidelines for the Implementation of Fair Usage Policy for the Provision of Mobile and Fixed Broadband Services and will not at any time cap your data network specification below 512kbps. You will receive an SMS notification once you have reached 10GB and the fair usage policy is in place. Actual speeds that customers experience are considerably less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
   b.After you have reached 30GB of mobile data usage (the monthly fair usage level per calendar month), you can still continue to use the service. However, your network specification will be lowered to 512kbps. CSL Mobile Limited complies with OFCA’s Guidelines for the Implementation of Fair Usage Policy for the Provision of Mobile and Fixed Broadband Services and will not at any time cap your data network specification below 512kbps. You will receive an SMS notification once you have reached 30GB and the fair usage policy is in place. Actual speeds that customers experience are considerably less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
6. Please refer to "csl Wi-Fi Service" for details.
7. When accessing Voice Mail via a mobile phone, airtime is charged. Roaming charges apply when retrieving voice mails from outside Hong Kong. The Voice Mail package will be renewed automatically every 30 days and related package charge will be deducted from your account.
8. MTR/Tunnels/Mobile License/Administration Fee will be imposed once you activate this Prepaid SIM Card. This fee will be waived for the first 30 days after activation, then will be deducted on the subsequent day and thereafter every 30 days.
9. Validity of the Prepaid SIM Card will be extended for 180 days from the date of recharge upon every recharge of HK$50 or above.
10. Terms & Conditions apply. For details, please contact 24-Hour customer service 179179.
11. We reserve the right to terminate your mobile service without prior notice if your remaining balance is $0 or less and no usage in past consecutive 3 months.

IDD Service

No need to apply for the service nor require any deposit, you can make high quality IDD calls with your Prepaid SIM Card.

Make an IDD call：
Press 001 / 1718 + Country Code/Area Code + Telephone Number

Notes：
• The IDD call will be charged once the call is connected.
• International operator assisted calls (e.g. collect call) is not applicable to this Prepaid SIM Card.
 

Roaming Data Service

After you arrive at roaming destination and successfully subscribe to roaming data service, just simply follow the guide below to set the correct APN name to ensure the roaming data service works properly.
Set the APN name as “mobile”

Android
Settings > Wireless & Network > More Settings > Mobile networks > Access Point Names > +New APN > APN > Insert "mobile“

iOS
Settings > Cellular > Cellular Data Network > APN: Insert "mobile"

csl Wi-Fi Service

Use a Wi-Fi enabled device at more than 15,000 Wi-Fi hotspots all over Hong Kong. Simply plug and use! Hotspot Search: www.cslwifi.com

1. Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "CSL".
2. Launch your internet browser.
3. Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically.
4. Login to the service:

i)  Choose "Prepaid SIM Cards".
ii) Enter your mobile number and PIN to login to the service. (Forgot password, press *111# to reset)

5. After login, a new offline window will be pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
6.If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.

csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service.
To know more about csl Wi-Fi hotspots and coverage, please visit www.cslwifi.com.

csl VoLTE Service (Prepaid SIM card customers)

csl VoLTE Service, which brings voice call and video call to a brand new generation! VoLTE (Voice Over LTE) means connection of voice and video call through 4G LTE network. As a valuable csl customer, you can now enjoy a FREE upgrade to experience voice call with speedy connection and video call with high quality!

Benefit of using VoLTE:

1. Facilitates faster voice-call connections. What used to take around 7 seconds on a 3G network is now as fast as 1 second, if both parties are using VoLTE. Even so it just takes around 4 seconds if using 3G network.
2. Click the “Video Call” icon/button during a VoLTE call to switch between voice and video calls – instantly, simply and quickly(applicable only to some Android models).

Must have items for using VoLTE:
• VoLTE-compatible handset
• Upgrade handset software to the latest version (applicable to Android phones. Please update the software to the latest version according to the manufacturer’s guidelines for settings).
• Activate the handset’s VoLTE function:

- iPhone
- Samsung
- LG
- Sony
- Huawei
- Xiaomi

Remarks:
VoLTE service is only available under 4G LTE network coverage for intra-network calls with designated handsets.
• Video call is a chargeable service, usage will be rounded up to the nearest minute. There is no additional charge for using VoLTE for video calls.
• VoLTE Video call is only available when both users are using VoLTE service.
• For enquiries, please call 179179.

Recharge Methods and Bonus

Recharge Methods:

1. Via Your Mobile recharge voucher
You can purchase Your Mobile recharge vouchers at any Your Mobile dealer shops. You can recharge your account with recharge vouchers in Hong Kong or overseas. The value will be credited to your account instantly.

Recharge method: i)   Call Recharge Service Hotline 179179 or ii)  Press ＊109 ＊ PIN # SEND

2. Online top-up via recharge voucher or credit card / Alipay
       • Use your prepaid card to visit http://prepaid.hkcsl.com
       • Enter the PIN printed on the recharge voucher or follow the instructions and recharge with a credit card / Alipay.
 

Extra bonus promotion (Promotion period until 30 Jun, 2024 )

*Remark:

• • Extra bonus data is valid for 30 days, effective from the top up date.
• • Extra bonus data will be used in first priority.

Service Hotline 179 179