CSL Mobile Limited Customer Charter
Our Commitment
At CSL Mobile Limited, we are dedicated to keeping you connected—anytime, anywhere. We pledge to deliver reliable,
high-quality telecommunications services with speed, transparency, and care.
WHAT YOU CAN EXPECT FROM US
Network Reliability & Performance
．We strive to maintain network availability of 99.9% uptime*
．We continuously invest in infrastructure to ensure strong, stable connectivity
．We proactively monitor and resolve network issues
Timely Customer Service Support & Responsiveness
．Customer enquiries will be acknowledged immediately
．Service requests will be resolved within 4 hours
．We provide 24/7 customer service support
Clear & Transparent Communication
．For planned maintenance or service interruptions, we will provide sufficient outages information and up-to-date service status, and will promptly notify affected customers.
．Billing and charges will be clear and easy to understand
Professional Customer Care
．Every interaction will be handled with respect, empathy, and professionalism
．Our staff are trained to provide helpful and efficient solutions
．We will continue follow up until your issue is resolved
Service Assurance & Accountability
If we do not meet our service standards, we will:
． Investigate promptly
． Provide updates
． Offer remedies where applicable
Data Privacy & Security
．We are committed to protecting your personal data and communication privacy
．We comply with all relevant telecommunications and data protection regulations
Continuous Improvement
．We actively gather customer feedback to improve our services
．We innovate to bring you better speed, coverage, and value
YOUR ROLE
To help us serve you better, please:
Provide accurate information
when reporting issues
Use our official channels
for service requests
Keep your account and
contact details updated
Escalation & Contact
If your expectations are not met, please contact us:
Customer Hotline:
Customer Service: 2512 3123
Sales Enquiry: 2888 2123
WhatsApp:
Customer Service: 6653 2123
Sales Enquiry: 5212 3123
Our Promise
We are committed to delivering a seamless and dependable communication experience.
Your connection is our priority.
Remark:
* The target does not apply to interruptions due to scheduled or emergency network maintenance and upgrade and/or circumstances beyond our reasonable control, e.g., force majeure event.