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Apple Watch International Roaming
enables your Apple Watch to stay connected to csl’s network without Wi-Fi or having your phone with you – even when overseas.

Things to know before using Family Sharing Setup Service
 
Apple Watch International Roaming Service Charge
Real-Name Registration process
Apple Watch eSIM subscription flow
Apple Watch International Roaming Service FAQs
Apple Watch International Roaming Service Charge

Service
Service charge
5G network
4G LTE network

Apple Watch International Roaming Service
(Includes: One Number Service and unlimited roaming data usage yearly in designated areas)
 
Promo Price:
HK$18/month* (Regular HK$28/month)

+ HK$150/year
HK$18 / month + HK$150 / year
 

* The Promotion offer is valid from 19 September 2025 to 31 December 2026.

Real-Name Registration process
When customer starts the Apple Watch eSIM subscription process via Apple Watch, the system will check whether the customer has completed Real-name Registration Registration. If not completed, the system will send the customer a text message through their mobile number. By clicking on the SMS link, customer can submit his/her identity documents to complete Real-name Registration, upon successful Real-name Registration, he/she can subscribe Apple Watch eSIM immediately. If personal info needs updating before submitting Real-name Registration, review results will be sent by SMS or email within 3 working days. Please note you need to enter a one-time password to verify your identity as part of the self-subscription flow. For any enquiries, simply call our 24-hour Customer Service Hotline on 25123123.

If you have not completed Real-name Registration, please watch the following tutorial:

CSL RNR Steps for Apple Watch eSIM Service
Apple Watch eSIM subscription flow
Step 1:
From iPhone:
a. Open 'Watch' app to pair your Apple Watch
b. Tap 'My Watch' from bottom left of 'Watch' app
c. Tap 'Mobile Data'
d. Tap 'Set Up Mobile Data'
e. Tap 'Select My Plan'
 
Step 2:
a. Type in password of your mobile number
b. Tap Continue
Step 3:
a. Type in one-time password
b. Tap 'Submit'
Step 4:
a. Select Your Device
- 5G-compatible or 4G LTE-compatible Apple Watch
b. Tap “Next”
Step 5:
a. Select “Apple Watch International Roaming Service” , service includes:
- local voice and data shared with mobile service plan, and
- unlimited data usage yearly in VoLTE roaming service designated areas; Standard roaming charge will be applied to using roaming voice call​
b. Read and accept the ‘Terms and conditions”
c. Tap “Submit”
Step 6:
a. Wait for the 'Activation done' message
b. Tap 'OK' when finish.
Step 7:
a. Return to the 'Watch' app
b. If you see 1O1O / csl ! icon next appears under DATA PLAN then your Apple Watch is successfully connected.
Apple Watch International Roaming Service FAQs
Q) Can I switch to another wearable device ?
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A) Yes. For switching from Apple Watch to Apple Watch, please go to the "Watch" app on your iPhone to update pairing.
Q: Can I make international calls using wearable devices?   
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A) Yes. If you have already registered for IDD service, you can make international calls using IDD service on your wearable device. Standard roaming charge will be applied to using roaming voice call.
Q: Can I make or receive call, or turn on data roaming via my wearable device while overseas?      
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A) Yes. When you travel to designated VoLTE roaming countries or regions, you can enjoy 500MB of high-speed roaming data per month (after which the speed will be limited to 128Kbps). Please note that making or receiving phone calls while roaming will incur roaming charges.
Q) Can I check my voicemail via my wearable device?
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A) Yes. You can call "988" as usual via your wearable device to check your voicemail.
Q: If I have two wearable devices, do I need to subscribe to "Apple Watch International Roaming Service" for each device?
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A) Each mobile number is eligible for up to 4 "Apple Watch International Roaming Service" subscriptions and only one paired wearable device is enabled for each "Apple Watch International Roaming Service" subscription at a time. If you need to switch to another wearable device, please WhatsApp us .For switching from Apple Watch to Apple Watch, please go to the "Watch" app on your iPhone to update pairing.
Q: Do I have to re-register for "Apple Watch International Roaming Service" if I change to use another supported smartphone?
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A) No. If you change to use another supported smartphone with the same mobile number, you just need to pair your new smartphone with your wearable device to continue enjoying "One Number".
Q: How do I know if my Apple Watch is connected to the cellular network through "Apple Watch International Roaming Service"?  
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A) When your smartphone is not nearby or when Bluetooth is turned off, your Apple Watch will connect to cellular network automatically. You can check the connection status and signal strength from Control Center or the Cellular complication that you can add to most watch faces. To open Control Center, simply by pressing the side button. If the cellular button on the top left of the screen has tuned green, it indicates that your Apple Watch is connected to cellular network successfully. 

The Cellular button turns green when you have a connection. The green bars show the signal strength.
Remarks
 
Promotional Price Subscription for Apple Watch International Roaming Service (No Commitment Period) Applicable to 5G-Compatible Apple Watches - Terms & Conditions (“the Offer”):

1. The Offer is valid from 19 September 2025 to 31 December 2026, both dates inclusive (the “Promotion Period”). 

2. In order to qualify for the Offer, you must subscribe to a designated 1O1O / csl / Club Sim mobile service plan (“Service Plan”), and use a 5G-compatible Apple Watch Series 11 / Apple Watch SE 3 / Apple Watch Ultra 3 (GPS + Cellular) or later models running on WatchOS 26 or newer and use a compatible iPhone 11 or later models running on iOS 26 or newer.

3. During the Promotion Period, customers can subscribe to the Service at a promotional price HK$18 per month and HK$150 per year (with no commitment period). This service is available through the Watch app on your iPhone, over the phone via our 24-hour customer service hotline, or in person at any 1O1O Center or csl shop with one of our sales representatives.

4. After the Promotion Period, customers can continue to enjoy Apple Watch International Roaming Service (the “Service”) at regular price of HK$28 per month and HK$150 per year. The Service is automatically renewed until it is cancelled. If you want to terminate the Service during Promotion Period, 7 days prior notice is required before the end of Promotion Period. If you decide to terminate the Service after the end of Promotion Period, 30 days prior notice is required.

5. The Offer is subject to availability while stocks last. 

6. Unless otherwise stated, the Offer cannot be used in conjunction with any other promotional or discount offer, and are non-transferable or exchangeable for cash or other products.

7. The Offer is subject to further terms and conditions. For details, please visit  https://www.1010.com.hk/apple_watch#intl_watch or https://www.hkcsl.com/en/apple-watch-international-roaming-service-activation-and-support/.

8. The General Terms and Conditions of CSL Mobile Limited (“CSL”) apply (https://www.1010.com.hk/terms_and_conditions or https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the mobile service.

9. CSL reserves the right to vary or cancel the Offer and/or amend these Terms & Conditions at any time without notice. 

10. If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail.


Apple Watch International Roaming Service (the “Service”) Terms and Conditions (Effective from 19 September 2025)

1.In order to qualify for the Service, you must subscribe to a designated 1O1O / csl / Club Sim mobile service plan (the “Service Plan”) and:
  • For 4G LTE-compatible Apple Watches, who (i) have activated IDD and Roaming service, (ii) use an Apple Watch Series (5th to 10th generation) / Apple Watch SE (1st and 2nd generation) / Apple Watch Ultra (1st and 2nd generation) (GPS + Cellular) running on WatchOS 9.1 or newer (the “Device”); and (iii) use a compatible iPhone 8 or later models running on iOS 16.1 or newer. 
  • For 5G-compatible Apple Watches, who (i) have activated IDD and Roaming service, (ii) use an Apple Watch Series 11 / Apple Watch SE 3 / Apple Watch Ultra 3 (GPS + Cellular) running on WatchOS 26 or newer (the “Device”); and (iii) use a compatible iPhone 11 or later models running on iOS 26 or newer.

2. Access to the Service is subject to the payment of both the (a) monthly fee (the “Monthly Fee”) and (ii) annual fee (the “Annual Fee”) as stated in your application.  The Monthly fee and Annual fee are subject to change from time to time without prior notice. 

3. Local Data usage of the Service will be deducted from the iPhone Service Plan. 

4. You can make or receive calls from the Device using the mobile number of your iPhone. 

5. The Service is applicable to mobile data roaming and applies to mobile data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The mobile data roaming available for the Service is 500MB per month, after which the data transmission speed will be capped at 128kbps. Please note the actual speed and usage experience depends on applicable roaming networks. 

6. Standard roaming charges are applied to using voice, call forwarding, sending SMS, and MMS services outside of Hong Kong. For details, please visit https://www.1010.com.hk/en/business_roaming_mass or https://www.hkcsl.com/en/roaming-coverage-and-charge/

7. For a 5G network connection, Apple Watches that support 5G are required to use the 5G SA data service. 5G SA local data service may not completely cover all locations within the service area, depending on performance of local 5G SA network. Local data service will automatically switch to 4G LTE, or other technologies, in locations not covered by a 5G SA network.

8. The Service may not completely cover all locations within the periphery, depending on the performance of VoLTE networks run by local operators. For details, please visit   https://www.1010.com.hk/en/volte_roaming or https://www.hkcsl.com/en/volte-roaming/

9. You can only use the Service for one Device at a time.  If you want to connect to another Device, you can connect your Device to the Service via “Watch” app on your iPhone.  Alternatively, you can purchase an additional Service to use with the new Device on your iPhone.   

10. You can apply for up to 10 device services for your primary MUP. However, you are further subject to the maximum number of eSIM for each category of service as set out below. 
Service Maximum number of eSIM you can apply by categories of service
Apple Watch One Number Service,
Apple Watch International Roaming Service,
Other Wearables One Number Service
4
Apple Watch Family Sharing Setup Service 5
iPad eSIM Data Sharing Service 5
11. If you terminate the Service, you are required to terminate the Service by calling our customer service at least 30 days before your next bill date. If the Service is terminated before the expiry of Minimum Commitment Period (if any), Early Termination Charge shall apply. 

12. Monthly Fee and Annual Fee are both non-refundable. Upon termination, any unused entitlement shall be forfeited forthwith. For avoidance of doubt, the Annual Fee is payable at the beginning of each 12-monthly period. If the Service is terminated before the expiry of such 12-monthly period, you will not receive any refund of the Annual Fee.

13. The Service will be terminated automatically upon termination of your iPhone Service Plan.

14. The Service is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit https://www.1010.com.hk/terms_and_conditions or www.hkcsl.com/en/mobile-service-agreement-consumer-customers/

15. If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail.


Apple Watch International Roaming Service (the “Service”) Terms and Conditions (Effective before 19 September 2025):
 
  • In order to qualify for the Service, you must subscribe to a designated csl / 1O1O / Club Sim mobile service plan (the “iPhone Service Plan”) who (i) have activated IDD and Roaming service, (ii) use an Apple Watch Series 5/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later running on watchOS 9.1 or newer (the “Device”); and (iii) use a compatible iPhone 8 or later running on iOS 16.1 or newer.
  • Access to the Service is subject to the payment of both the (a) monthly fee (the “Monthly Fee”) and (ii) annual fee (the “Annual Fee”) as stated in your application. The Monthly fee and Annual fee are subject to change from time to time without prior notice.
  • Local Data usage of the Service will be deducted from the iPhone Service Plan.
  • You can make or receive calls from the Device using the mobile number of your iPhone.
  • The Service is applicable to mobile data roaming and applies to mobile data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The mobile data roaming available for the Service is 500MB per month, after which the data transmission speed will be capped at 128kbps. Please note the actual speed and usage experience depends on applicable roaming networks.
  • Standard roaming charges are applied to using voice, call forwarding, sending SMS, and MMS services outside of Hong Kong. For details, please visit https://www.hkcsl.com/en/roaming-coverage-and-charge/
  • The Service may not completely cover all locations within the periphery, depending on the performance of VoLTE networks run by local operators. For details, please visit https://www.hkcsl.com/en/volte-roaming/
  • You can only use the Service for one Device at a time. If you want to connect to another Device, you can connect your Device to the Service via “Watch” app on your iPhone. Alternatively, you can purchase an additional Service to use with the new Device on your iPhone.
  • You can apply for up to 10 device services for your primary MUP. However, you are further subject to the maximum number of eSIM for each category of service as set out below.
    Service Maximum number of eSIM you can apply by categories of service
    Apple Watch One Number Service,
    Apple Watch International Roaming Service,
    Other Wearables One Number Service
    4
    Apple Watch Family Sharing Setup Service 5
    iPad eSIM Data Sharing Service 5
  • If you terminate the Service, you are required to terminate the Service by calling our customer service at least 30 days before your next bill date. If the Service is terminated before the expiry of Minimum Commitment Period (if any), Early Termination Charge shall apply.
  • Monthly Fee and Annual Fee are both non-refundable. Upon termination, any unused entitlement shall be forfeited forthwith. For avoidance of doubt, the Annual Fee is payable at the beginning of each 12-monthly period. If the Service is terminated before the expiry of such 12-monthly period, you will not receive any refund of the Annual Fee.
  • The Service will be terminated automatically upon termination of your iPhone Service Plan.
  • The Service is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit www.hkcsl.com/en/mobile-service-agreement-consumer-customers/.
  • If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail.


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