|Terms and Conditions for the csl Ultra Speed Multi-User Service Plan|
|*||“Ultra speed” means 1) 600Mbps, which is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations and 2) 1Gbps, which is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each and one section of 10MHz 4G spectrum, which is only available to designated locations in Mong Kok and Causeway Bay. Use of a compatible device is required. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.|
|(1)||A free 12-month i-GUARD Phone & Tablet Repair Plan ("this Repair Plan") is applicable to personal customers of csl. service subscription plans purchasing a designated device model of retail price HK$2,000 - HK$19,800 from csl. or designated retailers* in Hong Kong for drop / crush / liquid / water damage, broken screen due to accident and one time only subsidy to purchase a new device for total damage. The customer must subscribe to a new (or renew) a designated mobile/ tablet/ watch service plan^ ; complete registration at http://www.i-guard.hk/eng/uad-register/ within 30 days of purchase of the designated device and continue to be a personal customers of csl. service subscription plans throughout the term of this Repair Plan. This Repair Plan is provided by HKT Financial Services (IA) Limited and is subject to its terms and conditions. *Please visit http://www.i-guard.hk/eng/uad/overview.htm for details and the designated retailers. ^With a commitment period of 24 months and by signing to a designated value-added services valued at $39 or above per month simultaneously (if applicable) within 30 days of device purchased. An $18 per month MTR/Tunnel/Mobile Licence/Administration Fee is payable for signing to any service plan.|
|(2)||SIM Connection: You are required to subscribe to this Service Plan for a designated Commitment Period.|
|(3)||You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month.|
|(4)||Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.8 per Inter-network SMS; and $3 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged.|
|(5)||Local Thereafter Charge for MMS: $2 per MMS.|
|(6)||The SIM Cards included in your Service Plan will be provided to you upon your request at any time within the Commitment Period. You are required to keep the SIM Cards provided to you until the end of the Commitment Period. Any changes to the mobile numbers of the Service Plan during the Commitment Period will be charged in accordance with our prevailing rates.|
|(7)||By registering other users of the Service Plan ("Service Plan Users"), you are required to provide the users’ personal data to us and you acknowledge and agree that you have obtained the consent of these users, to disclose their personal data to us for the purposes stated in our Mobile Service Agreement. You also agree that we may advise Service Plan Users that they were referred to us by you.|
|(8)||By registering a Service Plan User, you agree that he or she may (a) share Service Plan entitlements, (b) subscribe to and cancel any VAS for his or her SIM Card, (c) report the loss of his or her SIM Card and apply for replacement of his or her SIM Card and reconnection of his or her Mobile Service when the Service Plan User loses his or her SIM Card, and (d) request a copy of his or her Mobile Service usage records, and you will be responsible for all related Charges. Clause 12 of the Mobile Service Agreement does not apply to the Service Plan Users.|
|(9)||All usage included in the Service Plan will be shared among all SIM Cards. The accumulated usage of all SIM Cards will be counted towards the usage of your Service Plan.|
|(10)||The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. Customer may choose to unsubscribe from mobile data service if necessary. However, the monthly fee will remain unchanged.|
|(11)||Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.|
|(12)||The monthly free 100/200 minutes IDD Minutes included in the service plan applies to Primary SIM Card only, not applicable to Supplement SIM. Service plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to the following 13 destinations: China, Macau, Taiwan, USA (excluding Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands), Canada, UK, Singapore, Malaysia, Thailand, Japan, South Korea, Philippines and Australia but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For details of user guide, the Thereafter charges and other IDD charges, please refer to our website https://www.hkcsl.com/en/idd-001/.|
|(13)||Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute.|
|(14)||When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.|
|(15)||Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.|
|(16)||Local Wi-Fi service: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. For details, please refer to https://www.hkcsl.com/en/csl-wi-fi/..|
|(17)||Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visit www.theclub.com.hk.|
|(18)||KingKing: KingKing is a VoIP service based on Wi-Fi connectivity for use in Hong Kong or while you are abroad, so that you can (i) make voice calls to any Hong Kong phone number, (ii) receive voice calls, (iii) make and receive KingKing video calls, or (iv) send SMS messages. Any KingKing users shall pay for the Wi-Fi connectivity service, SMS, IDD and/or international roaming charges for calls to non-Hong Kong phone numbers (if applicable). KingKing is only available to selected service plans and compatible only with certain handsets. For details, please visit https://www.hkcsl.com/en/kingking-voice-roaming-service/ .|
|(19)||Tap & Go Payment Service is subject to the relevant Terms and Conditions. For details, please visit Tap & Go website at www.tapngo.com.hk (Stored Value Facilities Licence Number: SVF0002). 3-month WeChat Data Package: WeChat Data Package provides local mobile data for using some designated WeChat features. The VAS will be cancelled automatically after the 3-month free period. To continue using the VAS, you are required to subscribe to the VAS again. The fee of WeChat Data Package is $8 per month, subject to change from time to time. Please visit https://www.hkcsl.com/en/wechat-data-package/for details.|
|(20)||3-month WeChat Data Package: WeChat Data Package provides local mobile data for using some designated WeChat features. The VAS will be cancelled automatically after the 3-month free period. To continue using the VAS, you are required to subscribe to the VAS again. The fee of WeChat Data Package is $8 per month, subject to change from time to time. Please visit http://e.hkcsl.com/wechat for details.|
|(21)||This offer is applicable for The Club members for subscribing to the designated service plan. China Data Roaming Package is subject to relevant Terms and Conditions. Please visithttps://www.hkcsl.com/en/new-multi-user-service-plan/ for details.“86-Easy" mainland China mobile number is subject to relevant Terms and Conditions. Please visit https://www.hkcsl.com/en/greater-china-plan/ for details.|
|(22)||Respective Value-Added Services are applicable to designated handset models/OS.|
|(23)||Top-up Data Package|
Additional SIM Card
- Additional SIM Card is applicable to selected Service Plan(s) only.
- You may subscribe up to 1 Additional SIM Card. You are required to subscribe to each Additional SIM Card for a Commitment Period of 12 months.
- The fee of the Additional SIM Card does not include any usage. All usage of the Additional SIM Card will be counted towards the usage of your Service Plan. Roaming charges will apply when you use the Additional SIM Card overseas.
- If your Service Plan or any part thereof is suspended or limited, the services of the Additional SIM Card will also be suspended or limited. If your Service Plan is terminated, the Additional SIM Card will also be terminated and you will have to pay the Early Termination Charge in the sum of the remaining contract monthly fee per Additional SIM Card. You will also have to pay the Early Termination Charge if you terminate the Additional SIM Card before the expiry of its Commitment Period.
- We reserve the right to terminate or change this service or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute.
|(25)||"csl Ultra Speed Multi-User Service Plan" cannot be used in conjunction with the "DataRoam Day Pass" offer.|
Special Terms and Conditions for Speed Data Package
|(27)||Piggy Bank Data Carry Forward Service:|
MUP VAS Package Terms & Conditions:
Customers can subscribe to VAS at HK$33 each – eg two VAS shall cost HK$66 and so on. Minimum MUP VAS Package commitment period is 24 months. This package available only to MUP plan subscribers, while VAS services can be subscribed to by main and sub SIMs. Service fees are charged on a per SIM basis.
Now Soccer App Matches Live Service (mobile version): Enjoy exciting soccer matches. For service details, please refer to http://e.hkcsl.com/nowsoccer.
Now668 Horse Racing Channel: Watch the now 668 horse-racing channel on a mobile device. For service details, please refer to http://e.hkcsl.com/now668.
eGAzines Monthly Package: Content and terms and conditions are available only in Chinese. For details, please refer to http://e.hkcsl.com/egazines.
Prologue: This online learning application offers a wide selection of high-quality tutorial videos, particularly for students in the junior and senior secondary sector (HKDSE). For details, please refer to http://e.hkcsl.com/prologue.
MZ+ latest magazines: Covers 350-plus Hong Kong and Taiwan magazine titles. For details, please refer to http://e.hkcsl.com/mzplus.
Monthly MOOV Package: MOOV online digital music service (available for use in Hong Kong only). MOOV is provided by MOOV (Hong Kong) Limited and is subject to terms and conditions as dictated by MOOV, available at http://moov.hk. Now Player CSL: Watch the Now Drama Channel, NowJelli, TVBS Asia, tvN and on-demand programs on your mobile device. Availability of channels and content is subject to change without notice. For details, please refer to e.hkcsl.com/nowplayer.
Now Player Junior Service: Watch seven live channels and six on-demand catalogs – all from Disney Channel, Disney Junior, Cartoon Network, Nickelodeon, Boomerang, Toonami, CBeebies and Nick Jr. Availability of channels and content is subject to change without notice. For service details, please refer to http://e.hkcsl.com/nowjunior. HBO GO: Watch HBO original and exclusive programs on a mobile device. For details, please refer to http://e.hkcsl.com/hbogo. If you use MUP VAS Package services via csl mobile data, usage will be deducted from your entitlement.
|(29)||A free 12-month i-GUARD Phone & Tablet Repair Plan ("this Repair Plan") is applicable to personal customers of csl service subscription plans purchasing a designated device model of retail price HK$2,000 - $19,800 from csl or designated retailers* in Hong Kong for drop / crush / liquid / water damage, broken screen and one time only subsidy to purchase a new device for total damage. The customer must subscribe to a new (or renew) a designated mobile/ tablet/ watch service plan^ ; complete registration at http://www.i-guard.hk/eng/uad-register/ within 30 days of purchase of the designated device and continue to be a personal customers of csl service subscription plans throughout the term of this Repair Plan. This Repair Plan is provided by HKT Financial Services (IA) Limited and is subject to its terms and conditions. *Please visit http://www.i-guard.hk/eng/uad/overview.htm for details and the designated retailers. ^With a commitment period of 12 months of above and by signing to a designated value-added services valued at $39 or above per month simultaneously (if applicable) within 30 days of device purchased. An $18 per month MTR/Tunnel/Mobile Licence/Administration Fee is payable for signing to any service plan.|
Special Terms and Conditions for Capacity Data Package：
-VoLTE service is only available under 4G LTE network coverage for intra-network calls or inter-network call between CTM Macau, with designated rate plans and handsets, and cannot be used in conjunction with certain types of service. Please call 25123123 for details.
-Video call is a chargeable service, irrespective of whether 3G or VoLTE has been activated. The standard charge of local video call: intra network – $1.5/min; other local operator – $2.5/min. Usage will be rounded up to the nearest minute. Customer in Hong Kong makes voice or video calls to CTM Macau numbers or makes IDD voice or video calls in Macau are subject to extra IDD charges.
-VoLTE Video call is only available when both users are using VoLTE service.
-Workshops available in Cantonese only.
-Workshop arrangements (such as content, tutor, time and venue) may be changed according to conditions. In such a situation, customers will be notified individually.
-Deadline for workshop registration is three hours before one starts. Limited availability on a first-come-first-served basis.
-Customers agree that the company can use photographs and audio of you and/or visual recordings of you in any publicity or material for promotion of such events on csl’s Facebook page or other platforms.
-csl’s decision shall be final and binding in the event of dispute arising from a workshop.
|(34)||Customer must subscribe to designated Capacity Data Package to enjoy monthly-waiver 3 free Viu Premium Service fees. Once customer terminates Capacity Data Package, respective monthly-waivers of Viu Premium Service shall expire. This offer is not applicable to free Capacity Data Package.|
|(35)||“Local mobile data usage setting” is a free feature designed for the Multi-User Service Plan. Registered customers are entitled to turn the data connection on/off and set a monthly local mobile data usage limit for service plan users via the csl app. Users will receive notification by SMS when the data connection has been turned off, or a data usage limit has been set. Users can view relevant settings via the csl app. Secondary SIM users should contact registered users when changing any local data usage settings.|
China Data Roaming Package (“The Service”) Terms and Conditions:
"86-Easy" value–added service:
You are required to complete the registration of the "86-Easy" value-added service (“this Service”) via the csl mobile app (“Mobile App”).When you subscribe to this Service, you will be randomly allocated a China mobile number (“PRC Mobile Number”).This PRC Mobile Number cannot be ported-out to other mobile operator. You can receive Short-Message-Services (“SMS”) via your designated PRC Mobile Number and send SMS to the applicable service provider(s) in mainland China and mobile numbers provided by the mobile service providers in mainland China on the Mobile App. The applicable service provider(s) in mainland China may be subject to change from time to time. Please call our customer service hotline at 28881010 for details. You are required to subscribe this Service by paying the relevant Charges for the designated Commitment Period (if applicable). If you choose to terminate this Service before the expiry of the Commitment Period, you will be required to pay an early termination charge equivalent to the sum of the monthly fees of this Service for the remaining months of your Commitment Period. This Service can only be used via your Mobile App.Maximum storage of SMS in Mobile App Inbox is 200. Basic Sent SMS Monthly Quota is 10, monthly cycle will be reset by 1st day of each month. No more SMS can be sent out once quota has been fully used or SMS Storage is full. You are responsible for deleting and backing-up your SMS in Inbox anytime. We are not liable for any loss or irretrievable SMS. When this Service is terminated, the assigned China PRC Mobile Number will be regarded as surrendered by you with immediate effect. Moreover, you will not be able to view or retrieve any SMS from the Mobile App. CSL Mobile Limited reserves the right to revise these Terms and Conditions without prior notice. In case of dispute, the decision of CSL Mobile Limited shall be final and binding.)
|（38）||Norton Family Premier Service: Only certain devices support the Service. You should check the compatibility of your device before using the Service. Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to https://www.hkcsl.com/en/. The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof). All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content. You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes. We make no warranty that:(a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, secure or error-free; (c) the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d) the quality of any services, information or other material obtained by you through the Services will meet your expectation. You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of). This Service is provided by Symantec Asia Pacific Pte Ltd. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Family Premier content and disclaims all liability and warranties for Norton Family Premier service and its content. We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final. Visit http://webcms.hkcsl.com/en/norton-family for service details and terms & conditions.|