Rescue App

Rescue App helps you to check csl settings on your Android handset (compatible with OS 2.1 or more recent versions) with just one click. If you encounter connectivity problems, our “Fix my problem” feature makes a diagnosis and guides you through fixing a fault on your device.

• 1. Download and Installation
• 2. Device Status
•   a. International roaming
•   b. Mobile Network
•   c. Mobile Data
•   d. Wi-Fi
•   e. Airplane mode
•   f. SIM present
• 3. Fix my problem
• 4. Device info

1. Download and Installation

· Logon to Infotainment service content (m.hkcsl.com), click "Apps Guide" to download and install software
 

2. Device Status

· Manages your network connection

 Connection status is represented by different signs:

Sign	Status
Red light	Signals that the service setting is not correct or the service doesn’t exist
Green light	Signals that the service setting is correct or the service is available
Yellow light	Signals that the service is not available as the service setting is not complete (e.g Wi-Fi is connected but you have not yet logged in)

a. International roaming

· To check whether roaming service is subscribed to and if roaming data is enabled on handset:
   

b. Mobile Network

· To check if the data network has been activated: network:
 

c. Mobile Data

· To check if the data network has been activated:
 

d. Wi-Fi

· To check the Wi-Fi setting:
 

e. Airplane mode

3. Fix my problem

· Scans device settings and guides you through fixing a problem:
 

4. Device info

· Checks your device model, IMEI and IP address:
 

Terms & Condition:

- Rescue App is compatible with designated handsets
- Mobile Data charges may apply when downloading and using the Rescue App (depending on the service plan you have subscribed to)