Mobile phone number:
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| iPhone | Android mobile | ||
| iPhone XS | Samsung Z Flip | ||
| iPhone SE (2nd generation or later model) | Samsung Galaxy Tab S9|Tab S9+|Tab S9 Ultra | ||
| iPhone 12 mini (HK version) | Samsung Galaxy Tab S9 FE+|Tab S9 FE | ||
| iPhone 13 mini (HK version) | Samsung Galaxy Tab S10 Ultra | Tab S10+ | ||
| iPhone 16e | Samsung Galaxy Tab S10 FE+ |Tab S10 FE | ||
| ASUS ZenFone 12 Ultra | |||
| iPad | Huawei P40 | ||
| iPad Pro 12.9-inch (3rd generation or later model) | Huawei P40 Pro | ||
| iPad Pro 11-inch (1st generation or later model) | Huawei Mate 40 Pro 5G | ||
| iPad Air (3rd generation or later model) | MOTOROLA RAZR 5G | ||
| iPad (7th generation or later model) | MOTOROLA Edge 40 | ||
| iPad mini (5th generation or later model) | MOTOROLA RAZR 50 Ultra | ||
| Click here to learn how to activate iPad eSIM | MOTOROLA RAZR 50 | ||
| HONOR Magic 4 Pro | |||
| Apple Watch | HONOR Magic 5 Pro | ||
| Apple Watch (GPS + Cellular) (Series 3 or later model) | HONOR Vs 5G | ||
| Apple Watch SE (GPS + Cellular) (1st generation or later model) | HONOR 90 5G | ||
| Apple Watch Ultra (GPS + Cellular) (1st generation or later model) | HONOR Magic V2 | ||
| Click here to learn how to activate Apple Watch eSIM | HONOR Magic V2 RSR (PORSCHE DESIGN) | ||
| HONOR Magic 6 Pro | |||
| Windows Device | HONOR 200 Pro | ||
| Microsoft Surface Pro X | HONOR 200 | ||
| Microsoft Surface Go 2 LTE | HONOR Magic V3 | ||
| HONOR 400 Pro | |||
| HONOR 400 | |||
| HONOR Magic V5 | |||
| Microsoft Surface Go 3 Intel® Core i3 128 LTE | HONOR Magic 7 Pro | ||
| Microsoft Surface Pro 9 5G | HMD Skyline 5G | ||
| VIVO X100 Pro | |||
| Compatible Android Wearable Device | VIVO X90 Pro 5G | ||
| Galaxy Watch (LTE) | VIVO X200 Pro | ||
| VIVO X200 | |||
| VIVO X200 FE | |||
| Galaxy Watch Active2 (LTE) | VIVO X Fold5 | ||
| Huawei Watch 2 (eSim) | Xiaomi 13 Pro | ||
| Huawei Watch 3 | Xiaomi 13 | ||
| Huawei Watch 3 Pro | Xiaomi 13T Pro | ||
| Huawei Watch 4 | Xiaomi 13T | ||
| Huawei Watch 4 Pro | Xiaomi 14 | ||
| Xiaomi Watch 2 Pro | Xiaomi 14T | ||
| Samsung Galaxy Watch3 45mm (LTE) | Xiaomi 14T Pro | ||
| Samsung Galaxy Watch4 Classic 46mm (LTE) | Xiaomi 15 Ultra | ||
| Samsung Galaxy Watch4 44mm (LTE) | Xiaomi 15 | ||
| Samsung Galaxy Watch5 40mm/44mm (LTE) | Redmi Note 13 Pro+ 5G | ||
| Samsung Galaxy Watch5 Pro 45mm (LTE) | Redmi Note 13 Pro 5G | ||
| Samsung Galaxy Watch6 Classic 43mm/47mm (LTE) | Redmi Note 14 Pro+ 5G | ||
| Samsung Galaxy Watch6 40mm/44mm (LTE) | Redmi Note 14 Pro 5G | ||
| Samsung Galaxy Watch7 40mm/44mm (LTE) | Nothing Phone (3a) Pro | ||
| Samsung Galaxy Watch Ultra | Nothing Phone (3) | ||
| Samsung Galaxy Watch8 40mm/44mm (LTE) | OPPO Find N3 Flip | ||
| Samsung Galaxy Watch8 Classic 46mm (LTE) | OPPO Find N3 | ||
| Samsung Galaxy Watch Ultra (2025) | OPPO Find N2 Flip 5G | ||
| OPPO Find X8 Pro | |||
| OPPO Reno13 Pro 5G | |||
| OPPO Find N5 | |||
| OPPO Reno14 Pro 5G | |||
| OPPO Reno14 F 5G | |||
| OnePlus 11 5G | |||
| OnePlus 12 5G | |||
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* As of Aug 2025 in Hong Kong |
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| eSIM Terms & Conditions | |
| 1. | eSIM is a digital and embedded SIM offered by CSL Mobile Limited (“CSL” or “we”) that enables activation of a mobile service plan (“Service Plan”) without a physical SIM card. |
| 2. | To use the eSIM, you must be a 1O1O, csl or Club Sim monthly service plan customers (“Customers”) and use a device that supports eSIM functionality. Customers subscribed the JustOne Card value-added service are not eligible to this eSIM service. |
| 3. |
eSIM is available through the following channels: a. Walk-in to any csl AI Store or 1O1O Center to apply for eSIM. Upon successful application, you will be provided with an eSIM Activation Kit. The eSIM Activation Kit contains a unique QR Code which is only valid for one time scan. b. Self-initiated request through your eSIM supported iPhone or iPad (“Apple Device”) running iOS/iPadOS 18.6.2 or newer by Apple eSIM Quick Transfer service (“the Service”) enables you to convert a physical SIM card to an eSIM on same Apple Device or transfer an existing physical SIM card or eSIM from one Apple Device to another. For details, please https://1010.com.hk/esim_transfer or https://www.hkcsl.com/en/esim/quick-transfer. |
| 4. | Subject to clause 3a, you must have an eSIM-compatible device to activate the eSIM installation through the eSIM Activation Kit. CSL reserves the right to only support a list of designated eSIM-compatible devices, subject to change at any time. For the latest update, please visit https://www.1010.com.hk/esim or https://www.hkcsl.com/en/esim/. |
| 5. |
For the purpose of clause 3b, you must have compatible Apple Devices as listed below in order to enjoy the Service. CSL reserves the right to revise the below list of compatible Apple Devices at any time without prior notice. For the latest update, please visit please visit https://1010.com.hk/esim_transfer or https://www.hkcsl.com/en/esim/quick-transfer. iPhone - iPhone SE (3rd generation or later model) - iPhone 12 mini or iPhone 13 mini - iPhone 16e iPad - iPad Pro 12.9-inch (4rd generation or later model) - iPad Pro 11-inch (2nd generation or later model) - iPad Air (4th generation or later model) - iPad (10th generation) - iPad mini (6th generation or later model) |
| 6. | The use of eSIM may require transfer of your data (including personal data), which may include without limitation, your mobile phone number, integrated circuit card identifier/SIM card number (“ICCID”), embedded identity document number (“EID”) to the provider of your eSIM compatible device (including but not limited to Apple). The use and retention of your data by the provider of your eSIM compatible device is subject to third party privacy policies. |
| 7. | Customers must ensure that their compatible eSIM devices are connected to a network (either Wi-Fi or mobile data) in order to download and use the eSIM service. |
| 8. | We may charge you HK$100 per eSIM replacement as prescribed by us, if it is damaged due to misuse, negligence or willful damage on your part. You must contact us to arrange for your mobile service to be suspended if your eSIM, device or mobile equipment has been lost or stolen. |
| 9. | You are responsible for all charges connected with the lost or stolen mobile equipment, equipment and/or eSIM until we disconnect all mobile services to the lost or stolen mobile equipment, equipment and/or eSIM, following your report of the loss or theft in accordance with clause 8, but you are still required to pay all monthly charges. |
| 10. |
You agree that an acceptable use policy applies to some mobile services and you must use the mobile service in a fair manner. We will consider use of the mobile service as unfair if you or a third party uses the mobile service in any way which: a. is designed to exploit, or results in the exploitation of, an acceptable usage limit of the relevant mobile service (as determined by us from time to time) or b. causes or results in loss to us, problems to the network or affects the storage capacity of another customer. In such an event, we may reduce your usage to a level determined by us and/or charge you in accordance with the prevailing thereafter rate of the relevant mobile service or suspend or terminate the relevant mobile service immediately. |
| 11. | eSIM is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit https://www.1010.com.hk/terms_and_conditions or https://www.hkcsl.com/en/mobile-service-agreement-consumer-customers/ . |
| 12. | CSL may change these Terms & Conditions at any time without notice. All matters and disputes will be subject to CSL’s final determination. |
| 13. | If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail. |
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Other Wearables One Number Service (the Service) Terms & Conditions
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To use the Service you must have an eligible csl / 1O1O mobile service plan (“Service Plan”), a compatible “Device”, and a compatible Android 5.0 or newer mobile phone with 1.5GB RAM or above and iPhone which is iPhone 5 with iOS 9.0 or newer.
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Data usage of the Service will be deducted from the Service Plan of your Service Plan.
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| ● | You can make or receive calls from the Device using the mobile number of your Service Plan. |
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You can only use the Service with one Device at a time. If you want to connect to another Device, you can connect your Device to the Service via “1O1O” / “csl” app on your mobile phone. Alternatively, you can purchase an additional Service to use with the new Device on your mobile phone.
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You can purchase up to a maximum of one Service under the same mobile number.
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The Service does not support international roaming.
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If you terminate the Service Plan of your mobile phone, you are required to terminate the Service of your Device by calling our customer service.
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The Service is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit www.hkcsl.com/en/mobile-service-agreement-consumer-customers/.
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If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail.
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