Value-Added Service


Smart Voice Mail (3G)

Smart Voice Mail service retainsunreadmessages for seven days andreadfor three days. Regardless of whether you are in Hong Kong oroverseas, this hassle-free service will make your mailbox even easier to manage.

When roaming overseas, you can continue to enjoy Smart Voice Mail at no extra charge* and without having to reconfigure handset settings. Clickherefor more detailed information.

* If you access your voice mailbox via handset while overseas, you will be charged a roaming fee as if you were making an outgoing call to Hong Kong.

Smart Voice Mail Service FAQ
Roaming Tips for Smart Voice Mail


Smart Voice Mail Premium Package (3G)

To meet your needs, a brand new Smart Voice Mail Premium Package is also available with greater mailbox size,voicemail message length and message storing period.

Number of voicemail messages Length of voicemail message Read/unread messagestoring period Monthly fee
50 messages 90 seconds each 7/15 days $28

Smart Voice Mail Premium Service FAQ


Monthly Plans

More flexibility, less hassle! Check out our Value Added Service Plans and pick the one that best fits your needs!

3G VAS Monthly Fee
1 Smart Voice Mail* & Prime Features Package: Call Waiting, Call Hold, Conference Call, Caller ID and Call Barring $38
2 Call Forwarding Bundle $28
3

Premium mobilesecretarial service Package: secretarial service (unlimited messages), a dedicated secretarial service number, call forwarding and Smart Voice Mail*.

Want a personal secretary picking up phone calls for you? If so, our Secretarial Service fills the bill! You can use your own mobile number or a Secretarial Service number. And whether in Hong Kong or overseas, you can reap the benefits of Secretarial Service for the same charge, without having to reconfigure your handset.

Roaming Tips using Secretarial Service while roaming

$50

*Smart Voice Mail service retaining unread messages for seven daysand read for three days.
All busy, unanswered and unreachable calls will automatically be forwarded to the voice mailbox.

2G VAS Monthly Fee
1 Voice Mail & Prime Features Package: Call Waiting, Call Hold, Conference Call, Caller ID and Call Barring $38
2 Call forwarding bundle $28
3 Voice Mail & Call Forwarding bundle

$38

4 MobileSecretarial Service package:
secretarial service (unlimited messages), Call Forwarding and Voice Mail.
 

$28

  • Airtime for Conference Calls, Call Waiting or Call Hold will be billed for each caller online.
  • Users will be charged airtime when the Voice Mail is accessed via landline ormobile phone. Recordings by incoming calls and checking of Voice Mail by users are also charged airtime.

Voice and Video Services
^All Call Forwarding To Activate:**21Forwarding Phone Number #OK
To Cancel: ##21#OK
^Busy Call Forwarding To Activate:**67Forwarding Phone Number #OK
To Cancel: ##67#OK
^No Reply Call Forwarding To Activate:**61Forwarding Phone Number #OK
To Cancel: ##61#OK
^Unreachable Call Forwarding To Activate:**62Forwarding Phone Number #OK
To Cancel: ##62#OK
^Call Forward Cancellation To Cancel: ##002#OK
#Call Waiting To Activate:43#OK
To Cancel: #43#OK
#Call Hold This feature is activated automatically and does not require any manual set up.
^Accepting / Rejecting Call Waiting Please refer to the handset manufacturer's user manual for details.
^Caller ID To disable the display of your phone number, press 133 followed by a phone number.
#Conference Call

Please refer to the handset manufacturer's user manual for details.

* Remember the Call Waiting function must be activated before the Conference Call function can be activated.
* Conference Call is applicable to certain handset models only.

^Barring Outgoing IDD Calls Except Calls to Hong Kong

To Activate:332(Barring Password) #OK
To Cancel: #332(Barring Password) #OK

^Barring Outgoing Calls *

To Activate:33(Barring Password) #OK
To Cancel: #33(Barring Password) #OK

* Remember to cancel all Call Forwarding functions before activating Call Barring.

^Barring Incoming Calls *

To Activate:35(Barring Password)#OK
To Cancel: #35(Barring Password)#OK

* Remember to cancel all Call Forwarding functions before activating Call Barring.

^Barring Outgoing IDD Calls To Activate:331(Barring Password) #OK
To Cancel: #331(Barring Password) #OK
^Barring Incoming Calls - When Roaming *

To Activate:351(Barring Password) #OK
To Cancel: #351(Barring Password) #OK

* Remember to cancel all Call Forwarding functions before activating Call Barring.

Your Barring Password is "0000". If you would like to change it:
Press**03330(Current Password)(4-digit New Password)(New Password Again) #OK

^ Applicable to both voice and video calls
# Applicable to voice calls only


Voice Mail Menus and Options (3G)
Opening Your Mailbox

Usingcslhandset:
1. Press92 OK to directly access the Voice Mail menu
2. Press90 OK to directly listen to your message.

Using any Touch-Tone Phone:
1. Dial 6388 0000
2. Enter your csl's number
3. Enter your Voice Mail Passcode

  • For first time voice mail activation, select your preferred language :
    Cantonese 1
    English 2
    Putonghua 3
    Press 1 to confirm language selection
  • Default password for voice mail is the first 6 digits of HKID or Business Registration Number. Pls change your passcode to prevent unauthorized access to your Voice Mail
Main Menu Listen 1
Send a voice mail message to another csluser 2
Mailbox Options 9
Listen

Replay 1
Go to next message 2
Delete 3
Forward 4

Send

1. Enter the relevant mobile number
2. Press 1 to confirm
3. Record your message
4. Press 1 to send

Mailbox Options

Change Greeting 1
Change Username 2
ChangeLanguage 3
Change Passcode 6
Missed Call Alert 7
Out dial Call Alert 8
Back to Main Menu *

Forward

Enter the relevant cslnumber followed by the # sign:
Send the forwarded message 1
Re-enter mailbox number 2
Enter one more mailbox number 3

Special Keys

Return toMain menu *
Complete #

Note:
1. Airtime for Conference Calls, Call Waiting or Call Hold will be billed for each caller online.
2.Users will be charged airtime when theVoice Mail is accessedvia mobile phone.
3. All busy, unanswered and unreachable calls will automatically be forwarded to the voice mailbox by default.


Voice Mail Menus and Options (2G)
Opening Your Mailbox

Using csl handset:
1. Press92 OK to directly access the Voice Mail menu
2. Press90 OK to directly listen to your message.

Using any Touch-Tone Phone:
1. Dial 6388 0000/ 92339233
2. Enter your csl's number
3. Enter your4or 6 digitsVoice Mail Password

For first time voice mail activation, select your preferred language:
Cantonese 1
English 2
Putonghua 3
Press 1 to confirm language selection

To direct calls to your Voice Mail, remember to activate your Call Forwarding function to the Voice Mail center number at 92339233. Change your password to prevent unauthorized access to your Voice Mail.

Main Menu Listen 1
Send a voice mail message to another csl user 2
Mailbox Options 9
Listen

Replay 1
Go to next message 2
Delete 3
Forward 4

Send

1. Enter the relevant mobile number
2. Press 1 to confirm
3. Record your message
4. Press 1 to send

Mailbox Options

Change Greeting 1
Change Username 2
Change Language 3
Change Passcode 6
Missed Call Alert 7
Out dial Call Alert 8
Back to Main Menu *

Forward

Enter the relevant csl’s number followed by the # sign
Send the forwarded message 1
Re-enter mailbox number 2
Enter one more mailbox number 3

Special Keys

Return to Main menu *
Complete #

 


SIM Card Security
SIM Card Security

Use your handset to activate your PIN code (4 - 8 digit number) to prevent unauthorized use of your SIM Card.

When the SIM card Security Function is activated, the PIN Code has to be entered each time the phone is switched ON.

Default SIM Card Security PIN Number: "0000"

If you enter your PIN code incorrectly three times, your SIM card will be blocked. If this happens, please contact csl Consumer Service Hotline on 1000 or Business Consumer Hotline on 10088. If you enter the wrong PIN code 10 times, your SIM card will be blocked permanently. You will be unable to use your phone until you purchase a new SIM card.

 


Smart Voice Mail Service FAQ (3G)

1. My voicemail messages are important and I want to keep them. What can I do?

A1: Sorry. Our voicemail service does not provide a save function.

 

2. Can I retrieve my voicemail messages after they are deleted by the auto-housekeeping in 3/7 days?

A3: Sorry, deleted voicemail messages cannot be retrieved, whether deleted by yourself or by the auto-housekeeping function.

If you need to keep your voicemail a little longer or you need a bigger voicemail box, we suggest you subscribe to our Smart Voice Mail Premium package (for details of Smart Voice Mail Premium Package, please click here.

 

3.If my mailbox is full, will I receive an alert? What will my friend (the caller) hear when he/she reaches my full mailbox?

A4: When your mailbox is nearly 70% full, you will hear the following alert when you call check your mailbox:

-Your mailbox is nearly full. Please delete unwanted messages

When your mailbox is full, the caller will not be able to deposit any voice mail and the system will play the following:

- This mailbox is full, bye bye


Smart Voice Mail Premium Package FAQ (3G)

1.What is the Smart Voice Mail Premium package? What is the difference between my smart voicemail package and this premium package?

A1: In terms of features, Smart Voice Mail Premium package is exactly same as that of the ordinary Smart Voice Mail package. The only difference is the mailbox size and expiry period of read and unread messages.

Smart Voice Mail Package VS Smart Voice Mail Premium Package:

  Smart Voice Mail Package Smart Voice Mail Premium Package
Monthly fee Free $28
Mail box size(# of msg) 20 50
Length of voicemail msg (sec) 60 90
Storage for read msg (day*) 3 7
Storage for unread msg (day*) 7 15

 

* Smart Voice Mail service: Auto-housekeeping timeline table

Day 0 1 2 3 4 5 6 7 8
Unread msg Msg received Kept Kept Kept Kept Kept Kept Kept Deleted
Read msg Read msg Kept Kept Kept Deleted -- -- -- --

Cutoffaround 02:00daily

2. After I changed to Voice Mail Premium Package, will my voicemail messages be deleted or changed to the premium package?

A2: Your voicemail messages will not be deleted because of changes to the voicemail package. Once you migrate to our premium package, the expiry period of all voicemail messages will be extended to seven days for read messages and 15 days for unread messages


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