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Newsic FAQ

1.Hot Topics

1.1 Audio Quality
1.1.1
Q: What’s the audio quality for songs on Newsic?
A: Most of the music in the Newsic library are 320kbps, although some songs are 128kbps.

1.2 Online and offline usage
1.2.1
Q: Can I enjoy my music offline?
A: Aside from streaming music online, you can download music and playlists to your mobile for offline use.

1.2.2
Q: How do I download music and playlists from the Newsic app?
A: On the article screen, swipe left a few times at the top to display the related playlist; you can then download the full playlist or selected songs here.

1.2.3
Q: Can I enjoy my music only on Wi-Fi?
A: Click “Settings”, turn on “Wi-Fi usage only”. While it’s on, you won’t be able to use mobile data to connect.

1.3 Working with playlists and articles
1.3.1
Q: How do I create a playlist?
A: On the article screen, swipe left a few times at the top to display the related playlist; you can then download the full playlist or selected songs here.

1.3.2
Q: How do I save an article for later?
A: Found an article you like? Just click the star icon to save it to “My Newsic” to read it later.

1.4 Logging in
1.4.1
Q: I’m getting an error messagesaying my service has been suspended. What do I do?
A: Newsic is only available to 1O1O customers. If your 1O1O service has been terminated or changed, you will have problems accessing Newsic. For inquiries please call the 1O1O Service Hotline on 2888 1010.

1.4.2
Q: How do I change my login password?
A: At the login screen, click “Forgot password”, enter your info to receive your 1O1O password.

1.4.3
Q: I’m already at my limit for authorised login devices. How to de-authorise a device?
A: You can authorise a maximum of 3 devices for Newsic on each 1O1O mobile service account. To de-authorise any of your devices, please press here.

1.4.4
Q: How do I enjoy music on my Bluetooth device?
A: Access “Settings” on your handset, choose “Bluetooth”, then click on “Pair Device” to enable access for your Bluetooth device. For devices with the Bluetooth feature only.

1.4.5
Q: What’s the difference between using mobile data and Wi-Fi to login?
A: When you’re logging in to Newsic:
a) If you’re on 3G or LTE mobile data, click on “Mobile Network login”, and Newsic will verify your identity on the mobile network to eliminate the need to log in with your info.
b) If you’re on Wi-Fi, please input your 1O1O mobile number and password to login.

1.4.6
Q: My 1O1O password is required for login. Where can I find it?
A: Your login ID is the same as your 1O1O mobile account password. If you have not yet a password. please dial *777.

2. Service Coverage

2.1
Q: Do I need to pay extra for Newsic?
A: No. Not unless you’re using mobile data to access Newsic. A Wi-Fi connection is recommended for using Newsic.

2.2
Q: I have terminated my 1O1O mobile service. Can I still use the Newsic app?
A: No. Newsic is only available to currently subscribed users of 1O1O.

3. Music Content

3.1 Online and offline usage
3.1.1
Q: Can I enjoy my music offline?
A: Aside from streaming music online, you can download music and playlists to your mobile for offline use.

3.1.2
Q: Can I enjoy my music only on Wi-Fi?
A: On the article screen, swipe left a few times at the top to display the related playlist; you can then download the full playlist or selected songs here.

3.1.3
Q: Can I enjoy my music only on Wi-Fi?
A: Click “Settings”, turn on “Wi-Fi usage only”. While it’s on, you won’t be able to use mobile data to connect.

3.1.4
Q: How do I share content on Newsic?
A: Found an article you’d like to share? Just click “share” to share it on Facebook.

3.2 Working with playlists and articles
3.2.1
Q: How do I create a playlist?
A: On the article screen, swipe left a few times at the top to display the related playlist; you can then download the full playlist or selected songs here.

3.2.2
Q: How do I save an article for later?
A: Found an article you like? Just click the star icon to save it to “My Newsic” to read it later.

3.2.3
Q: How do I edit downloaded content?
A: When in “Downloaded Music”, just click “edit” to delete songs in the playlist.

3.2.4
Q: How do I share content on Newsic?
A: Found an article you’d like to share? Just click “share” to share it on Facebook.

3.3
Q: Can I access Newsic content when I’m abroad?
A: Newsic is only available in Hong Kong, but you can access your downloaded songs and playlists anywhere in the world.

3.4
Q: What’s the average file size of a song?
A: It depends on the length, on average, one 320kbps song takes up 10mb.

4. Technical Support

4.1
Q: What kind of devices support Newsic?
A: Newsic app on iOS is supported by iPhone, iPad, iPad mini and iPod Touch on iOS 4.3 or later; Newsic app on Android is supported by Android OS 2.3 or later. Suggested hardware configuration: 1Ghz processor or better; minimum 50mb storage space.

4.2
Q: How many authorised devices are allowed for the one account?
A: You can authorise a maximum of 3 devices for Newsic on each 1O1O mobile service account. To de-authorise any of your devices, please press here.

4.3
Q: What does this error message mean: “Your account is being used to play music on another device”?
A: Another logged-in device may still be streaming music from Newsic. Only one authorised device can be use for streaming content at any given time.

4.4
Q: How do I change the interface language?
A: Access “Settings” within the app, and choose Chinese or English as the displayed language.

4.5
Q: What are the songs highlighted in different colours?
A: This is to distinguish downloaded music:

Downloaded: Orange (iOS) or Green (Android)
Not yet downloaded: Black
Problem with connection: Light Grey

4.6
Q: What’s “Favourite Music” in the download section?
A: “Favourite Music” is where you can find your favourite tunes among your downloaded music. Just tap the heart next to the downloaded song’s name to save it to your favourites.

4.7
Q: Why am I having problems with the Newsic app?
A: Please check the following:

Is it the latest version of the app?
Does your handset meet the minimum suport requirements?
Is there enough memory and storage on your handset?
Is there a stable connection to the 3G/LTE or Wi-Fi network?

4.8
Q: Why can’t I play music on Newsic?
A: Please check the following:：

Is your handset connected to the internet?
Is there enough memory and storage on your handset?
If you can’t play downloaded music, maybe your login session has timed out. Please re-connect to the internet and login again.

4.9
Q: Why do I still need to login after choosing “Auto Login”?
A: Maybe your login session has timed out. Auto Login expires after 7 days.

4.10
Q: How do I enjoy music on my Bluetooth device?
A: Access “Settings” on your handset, choose “Bluetooth”, then click on “Pair Device” to enable access for your Bluetooth device. For devices with the Bluetooth feature only.

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