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FAQ


"My Account" Frequently asked questions


  1. What is "My Account" ?
 
  2. How do I register for "My Account" ?
 
  3. I've forgotten my "My Account" password. What do I do?
 
  4. Where can I download "My Account Check" app? Is there an additional charge?
 
1. What is "My Account" ?
 
"My Account" enables you to manage your csl account anytime, anywhere. You can check account information, unbilled usage, eBill and top-up your local mobile data usage through "My Account" . You can access "My Account" the following ways:
  i) Download and install the "My Account Check" app   
  ii) Access the Infotainment service content (m.hkcsl.com) WAP portal (m.hkcsl.com) via your handset, or
  iii) The csl website (www.hkcsl.com).
 
2. How do I register for "My Account" ?
  All you need in order to register for "My Account" is your csl’s number and your password. Your password is the 6-digit password you use for accessing the mobile hotline. If you have never set a password, your default password will be the first 6 digits (not including letters) of your HKID/passport/Business Registration number.

You can register for "My Account" the following ways:
 
 
i) Go to csl’ s website (www.hkcsl.com), click " Registration" on the right-hand side of the main page.

ii) Dial *111# with your handset (not applicable to Windows OS handset models).
 
3. I've forgotten my "My Account" password. What do I do?
 
i)  To retrieve your current password, go to csl’ s website (www.hkcsl.com), click " Forgot Password" under "Login" on the right-hand side of the main page.

ii)  To set a new password, dial *111# with your handset (not applicable to Windows OS handset models).
 
4. Where can I download "My Account Check" app? Is there an additional charge?
  Android and iPhone users can download and install the app for free from Google Play or the App Store by searching for "csl" . Mobile data charges apply when browsing, downloading and using the "My Account Check" app.  

Consumer Service Hotline:1000 
Business Customer Hotline:10086


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